Minta Social Videos Auto Post
Social Media AI Promo Video, Product Video Maker & Auto...
Rating
4.6
feedback
961
chart
#188
All reviews
Rating Breakdown
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Aug. 4, 2024
I had recently downloaded Minta app and I believed I chose a monthly plan. Once the free trial had ended, Minta had tried to charge me for the year plan. I got in contact with their support team asking them to remove the recurring charge for the year and that I am only willing to pay for the monthly plan. They had come back to me saying that they still had to charge my card for the yearly fee but were willing to refund $2xx and keep the remaining for the monthly plan. I told Minta in the end that I was going to uninstall their app and to stop trying to charge me. But they said that Shopify are the ones I need to contact to stop the recurring charges and when I spoke to Shopify, they said that the app developer is responsible for it. I'm confused.
Hi T We're sorry for the confusion and inconvenience you've experienced. We'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this? We're here to help and ensure you have a great experience with Minta! Best regards Avraham Customer Success Director
Aug. 4, 2024
Thank you, Alex for assisting me and very fast respond
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham | Customer Success
July 31, 2024
Love the ideas and templates. Definitely a must have!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham | Customer Success
July 29, 2024
La mejor
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham | Customer Success
July 29, 2024
Good so far
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham | Customer Success
July 28, 2024
Seule application qui genere des videos pertinente
Store
My Store
Using app
6 days
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham | Customer Success
July 28, 2024
Amazing but you need add the Ai tools and you need in the title for the video open it for more words writing ✍ Thanks
Thank you for the 4-star rating! We're thrilled you enjoyed our app and thanks for giving us your feedback on how we can improve the app yet further! Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
July 27, 2024
im new to this and still working on it
Store
My Store
Using app
19 days
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
July 27, 2024
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham | Customer Success
July 26, 2024
love the way it works
Thank you for your 5* review - it means the world to us! So happy to hear that Alex assisted you so effectively! Always here for you 🖤 Jordan | Customer Care
July 30, 2024
5 STARS. I had a small issue at 1st. Avrham set up a video meeting to discuss my issue and resolved it immediately. I love using the service. It gets my store alot of views. I would suggest it for anyone struggling with sales.
Hi R Thanks for your thoughts and sorry that you had some issues with payments - this is totally not we want your experience to be like! I've DM'd you, please could you come back to me, or pop me an email to [email protected] as I'd love to find out how we can get things working properly for you! I really want to solve these issues for you. Avraham | Customer Success Director
July 26, 2024
Service de qualité ; interaction propre sur les videos de hautes qualités , SAV rapide , comprehensible , precis .Je recommande vivement
Thank you for your 5* review - it means the world to us! So happy to hear that Alex assisted you so effectively! Always here for you 🖤 Jordan | Customer Care
July 25, 2024
Great app for those who want to save time editing product promo videos, or those who don't have experience in editing. Personally, I would like to have more options of customisation of specific elements (that's just my own need for control), but I understand that the goal of the app is to work quickly within the set up colour scheme. When I encountered problems with my subscription, Avraham was a big help in solving the issue.
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Avraham | Customer Success
Aug. 6, 2024
very helpful in understanding what the app consists of and how it can work for my store
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
July 24, 2024
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Jordan | Customer Care
July 24, 2024
I am looking for a direct link
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Come into chat here --> www.minta.ai and let us know how we can help and which link you are looking for. Wanting to help! Jordan | Customer Care
July 23, 2024
I'm shocked by the usage fees. Didn't get a lot that I can see from the app but was charged usage fees that were shocking.
Hi there Thanks for your thoughts and sorry you didn't feel Minta was the right app for you - this is totally not we want your experience to be like! I've DM'd you, please could you come back to me, or pop me an email to [email protected] as I'd love to find out how we can get things working properly for you! I really want to solve these issues for you. Avraham | Customer Success Director
July 22, 2024
Having a hard time changing the text on the creatives on my tablet. But, other than that, so far I like it! But, I will have a update once I run it for a week and see if I see a change in sales on my site.
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
Aug. 10, 2024
just got off chat with agent Alex! dude knows his stuff and provided great info and had all the answers to my questions! Put my mind at Ease! I just spoke with Ash and I can say minta agents are very supportive! i would like to also give props to Shafta - she was very helpful with clarity! great job again minta staff!
Thank you for your 5* review - it means the world to us! So happy to hear that Alex assisted you so effectively! Always here for you 🖤 Jordan | Customer Care