Minta Social Videos Auto Post
Social Media AI Promo Video, Product Video Maker & Auto...
Rating
4.4
feedback
283
chart
#357
All reviews
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July 13, 2024
This app will bill you without consent!! I highly do not recommend this app.
Hi I'm sorry for any confusion and inconvenience you experienced. We had a bug with the billing system. To clarify, our support team did indeed process a full refund for all charges during the billing error period in question after your concerns were raised. We strive to provide transparency and are always here to help clarify any charges or issues you may encounter. Thank you for your understanding. Best regards, Jordan Customer Care Supervisor Minta
July 10, 2024
Ash clarified the disconnect/reconnect steps for me and was very helpful, and attentive, and ensured all was working properly. It has helped to ease my frustration! Thanks again!
Thank you for your 5* review - it means the world to us! Glad Ash was able to assist! Always here for you 🖤 Jordan | Customer Care
July 28, 2024
I gave the app a 1 before and I agreed to give them another go after very very good customer servIce.
Hi there A Sorry to hear you've been experiencing issues with the Minta app - this is totally not we want your experience to be like! I've DM'd you, please could you come back to me, or pop me an email to [email protected] as I'd love to find out how we can get things working properly for you! I really want to solve these issues for you. Avraham | Customer Success Director
July 7, 2024
Minta customer support is the best. After the free trial period, I have been charged for the yearly plan without noticing But I wanted the monthly plan. I contacted the support team and they responded by email immediately and did their best to help me and connect me with Jordan Customer Care Supervisor who did everything to fulfill my needs and ensure that I have an excellent experience with Minta. Thank you all Minta Team, I wish more businesses were like you guys.
Thank you for your 5* review - it means the world to us! Glad you are enjoying! It was a pleasure helping you, S. Always here for you 🖤 Jordan | Customer Care
July 7, 2024
Thank you Jordan for taking the time to hear my frustration and understand the situation, furthermore doing what " you did not need to do" to assist in this. God bless good luck with this app.
Thank you for your 5* review - it means the world to us! Glad you are enjoying! Always here for you 🖤 Jordan | Customer Care
June 26, 2024
Very easy to use and planning in advance with videos for the month is a tremendously helpful and time saving.
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
June 27, 2024
Ist nicht schlecht, aber hat zu wenige Einstellmöglichkeiten um die Videos wirklich voll automatisiert laufen zu lassen. Wirklich professionell kann man damit nicht seinen Social Media Content kreieren. UPDATE (Sterne von 1 auf 3 hochgesetzt): Ich möchte nun im Detail darauf eingehen was alles verbessert werden sollte bzw. derzeit nicht funktioniert. Da ich, und das muss ich zugeben, ursprünglich etwas zu hart urteilte und meine Kritik zu allgemein gehalten und ich mich nicht auf explizite Probleme mit der App bezog. Ich habe Minta abonniert um 35$ per Monat. Auch wenn es ein happiger Preis zu sein scheint war es mir eine Volll-Automatisierung wert, da ich weiß wieviel Zeit content creation auf mehreren Plattformen kosten kann.. Nun ja, das funktioniert nur, wenn sie am Anfang des Videos das brand slide nicht einfügen. Denn wenn sie das tun, dann werden die Thumbnails ihrer erstellten Videos (sie haben nur 70 p.m.) in ihrer voreingestellten brand Farbe erscheinen- ohne Logo. 1.) Leider kann man die thumbnails der generierten Videos nicht vorab aussuchen, was normalerweise schon Standard auf jeder social media plattform ist- daher werden sie auf jeder Plattform, auf der die Videos gepostet werden, sprich Pinterest, Instagram, Facebook und TikTok, als blank dargestellt. Das sieht nicht nur unprofessionell aus, das ist fast schon geschäftsschädigend und Reichweite erzielt man mit Videos ohne Thumbnail auch nicht. Damit fällt die Voll-Automatisierung schonmal aus. Also muss man alles händisch herunterladen und manuell auf die einzelnen Plattformen hochladen. Nehmen wir an Minta fixed diesen bug. 2.) Dann kommen wir zum nächsten Problem: Beim automatischen planner kann man die Beschreibungstexte seiner Produkte nicht automatisch einbinden.. nur den Titel und den Preis des Produkts kann man automatisiert anzeigen lassen. 3.) Die Musikauswahl ist sehr bescheiden. Es wäre toll die Musikauswahl von TikTok für TikTok Videos und Meta lizenzierte Songs für Instagram und Facebook Reels zur Verfügung zu stellen. Da die Songs ohnehin auf diesen Plattformen lizenziert sind, wäre eine Verwendung der jeweiligen Musikbibliotheken in Ordnung. 4.) Angenommen Minta fixed die Punkte 1,2 und 3, dann wäre da noch das Problem dass die autopost app nicht erkennt, welche Produkte schon auf den jeweiligen Plattformen gepostet wurden. Da kein Abgleich geschieht könnten, wenn man Pech hat, mehrere Videos desselben Produkts hintereinander gepostet werden. Das heißt es ist erst wieder manuelles überwachen notwendig. 5.) Man hat die Möglichkeit, sich diverse templates einzurichten und per Stern als Favorit zu speichern. Das gilt aber leider nicht für auto posts .. hier werden einfach mal alle templates ausgewählt und man hat absolut keine Übersicht welche templates die waren, die man sich zuvor in stundenlanger Arbeit ausgesucht hatte. 6.) Alle Bilder eines Produkts werden hochgeladen, ich würde jedoch gerne selbst entscheiden welche Bilder und in welcher Reihenfolge ich sie für Posts verwenden möchte. Fazit: Ob ich noch zahlender Minta Kunde bin? - Ja, bin ich. Einfach weil es derzeit keine anderen, mir bekannten, Alternativen gibt. Ob ich happy bin? Nein, es gibt noch zuviele Probleme sodass es für meine Bedürfnisse nicht automatisiert erzeugt werden kann. Aber immerhin bekomme ich die Videos, welche ich mir downloaden und anschließend mittels der meta business suite/tiktok creator/pinterest planner mühsam einzeln erstellen und planen kann.. inklusive der mir wichtigen Produktbeschreibungen und besserer Musik. Wenn eine andere App auf den Markt kommt die diese auto-posts nach meinen Vorstellungen generieren kann werde ich wechseln- sofern sich bis dahin nichts ändert.
Hallo, Tut mir leid, dass Ihnen die Minta-App nicht gefallen hat – das ist nicht die Erfahrung, die wir unseren Kunden bieten möchten! Ich habe Ihnen mehrere Nachrichten geschickt, um Ihre Bedenken auszuräumen. Könnten Sie bitte im Live-Chat auf mich zurückkommen oder mir eine E-Mail an [email protected] senden? Ich würde gerne einen Weg für Sie finden. Ich möchte diese Probleme wirklich für Sie lösen und werde alles tun, was wir können, um sie zu lösen. Wir möchten, dass Sie zufrieden sind. :-) Avraham | Customer Success Director
June 20, 2024
Awesome app and support. Support was very quick to help me resolve the issue I was having within few minutes via chat. Thank you Saumya!
Thank you for your 5* review - it means the world to us! Saumya really takes the time to help customers get the resolutions they're looking for! Glad you are enjoying! Always here for you 🖤 Jordan | Customer Care
June 21, 2024
An amazing new AI tool that creates videos from still images and posts to platforms ... it's great! Saves a LOT of time and is very convenient. And the Chat customer service is very good. HOWEVER ... for beginners like me, I'd appreciate easy tutorials: 1) Explain how the posting balance works and how to best budget the 70 posts per month, 2) How to save Drafts and Post when ready, 3) How to organize videos instead of going to Recents for all of them, 4) How to avoid multitple copies of videos every time a new revision is made (perhaps save only the last version), 5) How to add music to recommended AI generated videos so they don't post without sound,6) How to upgrade my Plan without having to wait a full year to do this, 7) Remove Shopify from the list of Platforms available to post to because it doesn't work. These are the questions I have. Thanks for a great app!
Thank you for your 5* review - it means the world to us! Glad you are enjoying! Always here for you 🖤 Jordan | Customer Care
June 8, 2024
Très bonne application, facile d'utilisation
Thank you for your 5* review - it means the world to us! Was there anyone in particular who helped you!? We'd love to hear! We love your feedback - [email protected] Always here for you 🖤 Jordan | Customer Care
June 3, 2024
Thank you for the 4-star rating! We're thrilled you are enjoying our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
May 19, 2024
I truly enjoy it! It’s a really good app, it simply needs to work better on a mobile device like an iPad. Many of us are work on the go and a laptop is not as convenient as a mobile device.
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
May 16, 2024
So Far So Good. Only been a day but support very helpful
Thank you for your 5* review - it means the world to us! Thank you for acknowledging the hard work that everyone at Minta puts in to try to make our customers' experience the best it can be! Always here for you 🖤 Jordan | Customer Care
May 16, 2024
Amazing app! Great ads and possible to edit. Really love it! ♡
Thank you for your 5* review - it means the world to us! Keep enjoying! Always here for you 🖤 Jordan | Customer Care
May 5, 2024
I'm thrilled to share my exceptional experience with Minta . Their support team, including their customer service manager Avraham, impressed me with their dedication to solving even the most challenging inquiries. I intentionally tested Minta Company's customer service by applying maximum pressure and teasing their support team, aiming to evaluate their commitment to customer satisfaction. Avraham, remained dedicated, solving the issue with perseverance despite the challenges. This determination forced me to express my admiration for their exceptional level of customer service. The experience was a testament to the company's resilience and commitment to solving even the most difficult problems. Even Their CEO get involved to insure our satisfaction. Technical wise: As a tech-savvy individual, I found this video software to be user-friendly and powered by cutting-edge AI technology. The simplicity and efficiency of the platform save time and resources, making it an invaluable tool for businesses. Pricing Wise: Minta pricing may seem expensive initially, but it proves to be highly cost-effective when considering the time and resources saved. I recommend evaluating video quotas per video instead of per post for improved user satisfaction and clearer billing. Conclusion: Minta Company's exceptional customer service, including the outstanding performance of their customer service manager Avraham, and innovative video software make it an ideal choice for businesses seeking a reliable, efficient, and top-quality video creation solution. I wholeheartedly recommend their services for a delightful customer experience and cutting-edge AI technology. I hope they continues to provide such exceptional support and excites us with new, exceptional AI software in the future. I Spend time on it but they deserved that time. good luck. Wadah Bishnak CEO-Co-founder EX-STOCK CANADA.
Hi there W! Your review came through! Thank you so much for taking the time to write such a detailed review. It really means the world to us. I'm glad we were able to resolve this for you and yes it was certainly testing at times, but as you will know we take our customers' feedback seriously and even if takes some time we will get to a solution! Enjoy Minta! :-D Avraham | Customer Success
April 24, 2024
Thank you for your 5* review - it means the world to us! Thank you for acknowledging the hard work that everyone at Minta puts in to try to make our customers' experience the best it can be! Always here for you 🖤 Jordan | Customer Care
April 20, 2024
Very Easy and automated
Thank you for your 5* review - it means the world to us! Thank you for acknowledging the hard work that everyone at Minta puts in to try to make our customers' experience the best it can be! Always here for you 🖤 Jordan | Customer Care
April 26, 2024
Very good, worth recommending
Thank you for your 5* review - it means the world to us! Thank you for acknowledging the hard work that everyone at Minta puts in to try to make our customers' experience the best it can be! Always here for you 🖤 Jordan | Customer Care
April 16, 2024
App muy intuitiva, y eficaz. Servicio de atención al cliente (Alex) muy, muy bueno! Gracias!
Thank you for your 5* review - it means the world to us! Thank you for acknowledging the hard work that everyone at Minta puts in to try to make our customers' experience the best it can be! Always here for you 🖤 Jordan | Customer Care