Minta Social Videos Auto Post
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Nice App. Overall customer support from Shafta and Riya was amazing.I really enjoy the fact that I can promote my discounts through the logo and promotion in the brand kit. The music choices are my favorites and the templates are very professional. I only wish we could add unlimited text when creating the video s. Otherwise Minta is the best option for small businesses on a budget which is why I changed my review from 4 to 5 stars.
Thank you for the 4-star rating! We're thrilled you enjoyed our app and I'd love make this a 5-star experience for you. Please could you come back to my email, so we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
I had some trouble with this app after not using it for a long time. I contacted customer service through the chat feature. Shafta was able to help me figure out what was wrong and correct it. I love having the chat feature and being able to contact someone right away for help. Thank you Shafta for your help.
Thank you for your 5* review - it means the world to us! So glad Shafta was able to help you correct the issue! Always here for you 🖤 Avraham | Customer Success
Fantastic so far. Save me hours of work.
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Avraham | Customer Success
Customer service was great. Riya was very helpful and answered the questions I had.
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Avraham | Customer Success
I will never recommend this company. Aside from the general low quality of their videos, they offer a 'Free Trial' that they will then charge your shopify account for a full year $200+ subscription. Based on the way Shopify is set up, there is minimal support and the team of Vlad & Jordan at Minta will absolutely refuse to issue a refund. This has been such a disgusting experience that I am willing to shut down my shopify store and take my business elsewhere.
Hi We're sorry for what you have experienced. We'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this? We're here to help and ensure you have a great experience with Minta! Best regards Avraham Customer Success Director
Parfaite ! Merci beaucoup pour ton aide :)
Amazing but you need add the Ai tools and you need in the title for the video open it for more words writing ✍ Thanks
Thank you for the 4-star rating! We're thrilled you enjoyed our app and thanks for giving us your feedback on how we can improve the app yet further! Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
5 STARS. I had a small issue at 1st. Avrham set up a video meeting to discuss my issue and resolved it immediately. I love using the service. It gets my store alot of views. I would suggest it for anyone struggling with sales.
Hi R Thanks for your thoughts and sorry that you had some issues with payments - this is totally not we want your experience to be like! I've DM'd you, please could you come back to me, or pop me an email to [email protected] as I'd love to find out how we can get things working properly for you! I really want to solve these issues for you. Avraham | Customer Success Director
Service de qualité ; interaction propre sur les videos de hautes qualités , SAV rapide , comprehensible , precis .Je recommande vivement
Thank you for your 5* review - it means the world to us! So happy to hear that Alex assisted you so effectively! Always here for you 🖤 Jordan | Customer Care
Great app for those who want to save time editing product promo videos, or those who don't have experience in editing. Personally, I would like to have more options of customisation of specific elements (that's just my own need for control), but I understand that the goal of the app is to work quickly within the set up colour scheme. When I encountered problems with my subscription, Avraham was a big help in solving the issue.
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Avraham | Customer Success
very helpful in understanding what the app consists of and how it can work for my store
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
I'm shocked by the usage fees. Didn't get a lot that I can see from the app but was charged usage fees that were shocking.
Hi there Thanks for your thoughts and sorry you didn't feel Minta was the right app for you - this is totally not we want your experience to be like! I've DM'd you, please could you come back to me, or pop me an email to [email protected] as I'd love to find out how we can get things working properly for you! I really want to solve these issues for you. Avraham | Customer Success Director
Très facile d'utilisation, ont peut même le partager dans notre compte publicitaire. J'ai publié une création de Minta sur Facebook ads et j'ai fait ma première vente sait génial comme application ! Merci Minta
Merci pour la note 4 étoiles ! Nous sommes ravis que vous ayez apprécié notre application et aimerions savoir comment nous pouvons en faire une expérience 5 étoiles pour vous. S'il vous plaît, pourriez-vous envoyer un e-mail à [email protected] et mentionner mon nom, (Jordan), et nous pourrons essayer de les mettre en œuvre pour vous. 😊🙏 Envie d'aider ! Jordanie | Service client
Great support!
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Jordan | Customer Care
The interface is easy to use. Customer service is quick to respond amd work out any issues that arise.
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Jordan | Customer Care
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Jordan | Customer Care
Make sure to uninstall this app if you aren't using it. I installed this app in November 2023 and haven't opened it since. I noticed that I suddenly started getting costly "usage" charges on my monthly bills in June/July 2024 despite having not opened the app or used it once. Reached out to support and they said they were unable to refund, but also couldn't specify what I was being charged for. *Edit: after getting forwarded to a supervisor the charges were reversed. Sounds like there was a bug that's since been fixed.
Hi F, I'm sorry for any confusion and inconvenience you experienced. To clarify, our support team did indeed process a full refund for all charges during the period in question after your concerns were raised. We strive to provide transparency and are always here to help clarify any charges or issues you may encounter. Thank you for your understanding. Best regards, Jordan Customer Care Supervisor Minta
I gave the app a 1 before and I agreed to give them another go after very very good customer servIce.
Hi there A Sorry to hear you've been experiencing issues with the Minta app - this is totally not we want your experience to be like! I've DM'd you, please could you come back to me, or pop me an email to [email protected] as I'd love to find out how we can get things working properly for you! I really want to solve these issues for you. Avraham | Customer Success Director
Minta customer support is the best. After the free trial period, I have been charged for the yearly plan without noticing But I wanted the monthly plan. I contacted the support team and they responded by email immediately and did their best to help me and connect me with Jordan Customer Care Supervisor who did everything to fulfill my needs and ensure that I have an excellent experience with Minta. Thank you all Minta Team, I wish more businesses were like you guys.
Thank you for your 5* review - it means the world to us! Glad you are enjoying! It was a pleasure helping you, S. Always here for you 🖤 Jordan | Customer Care
Thank you Jordan for taking the time to hear my frustration and understand the situation, furthermore doing what " you did not need to do" to assist in this. God bless good luck with this app.
Thank you for your 5* review - it means the world to us! Glad you are enjoying! Always here for you 🖤 Jordan | Customer Care
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