Minta Social Videos Auto Post
Social Media AI Promo Video, Product Video Maker & Auto...
Rating
4.6
feedback
930
chart
#96
All reviews
Rating Breakdown
Review RSS Feed
July 30, 2024
5 STARS. I had a small issue at 1st. Avrham set up a video meeting to discuss my issue and resolved it immediately. I love using the service. It gets my store alot of views. I would suggest it for anyone struggling with sales.
Hi R Thanks for your thoughts and sorry that you had some issues with payments - this is totally not we want your experience to be like! I've DM'd you, please could you come back to me, or pop me an email to [email protected] as I'd love to find out how we can get things working properly for you! I really want to solve these issues for you. Avraham | Customer Success Director
July 26, 2024
Service de qualité ; interaction propre sur les videos de hautes qualités , SAV rapide , comprehensible , precis .Je recommande vivement
Thank you for your 5* review - it means the world to us! So happy to hear that Alex assisted you so effectively! Always here for you 🖤 Jordan | Customer Care
July 25, 2024
Great app for those who want to save time editing product promo videos, or those who don't have experience in editing. Personally, I would like to have more options of customisation of specific elements (that's just my own need for control), but I understand that the goal of the app is to work quickly within the set up colour scheme. When I encountered problems with my subscription, Avraham was a big help in solving the issue.
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Avraham | Customer Success
Aug. 6, 2024
very helpful in understanding what the app consists of and how it can work for my store
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
July 24, 2024
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Jordan | Customer Care
July 24, 2024
I am looking for a direct link
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Come into chat here --> www.minta.ai and let us know how we can help and which link you are looking for. Wanting to help! Jordan | Customer Care
July 23, 2024
I'm shocked by the usage fees. Didn't get a lot that I can see from the app but was charged usage fees that were shocking.
Hi there Thanks for your thoughts and sorry you didn't feel Minta was the right app for you - this is totally not we want your experience to be like! I've DM'd you, please could you come back to me, or pop me an email to [email protected] as I'd love to find out how we can get things working properly for you! I really want to solve these issues for you. Avraham | Customer Success Director
July 22, 2024
Having a hard time changing the text on the creatives on my tablet. But, other than that, so far I like it! But, I will have a update once I run it for a week and see if I see a change in sales on my site.
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
Aug. 10, 2024
just got off chat with agent Alex! dude knows his stuff and provided great info and had all the answers to my questions! Put my mind at Ease! I just spoke with Ash and I can say minta agents are very supportive! i would like to also give props to Shafta - she was very helpful with clarity! great job again minta staff!
Thank you for your 5* review - it means the world to us! So happy to hear that Alex assisted you so effectively! Always here for you 🖤 Jordan | Customer Care
July 23, 2024
Nice app brought me a lot of viewers Do recommend
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
July 23, 2024
Très facile d'utilisation, ont peut même le partager dans notre compte publicitaire. J'ai publié une création de Minta sur Facebook ads et j'ai fait ma première vente sait génial comme application ! Merci Minta
Merci pour la note 4 étoiles ! Nous sommes ravis que vous ayez apprécié notre application et aimerions savoir comment nous pouvons en faire une expérience 5 étoiles pour vous. S'il vous plaît, pourriez-vous envoyer un e-mail à [email protected] et mentionner mon nom, (Jordan), et nous pourrons essayer de les mettre en œuvre pour vous. 😊🙏 Envie d'aider ! Jordanie | Service client
July 19, 2024
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Jordan | Customer Care
July 17, 2024
Great support!
Using app
3 months
Total reviews
1
Average rating
5.0
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Jordan | Customer Care
July 17, 2024
The interface is easy to use. Customer service is quick to respond amd work out any issues that arise.
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Jordan | Customer Care
July 16, 2024
Love that there’s an app to help me create videos, dislike that the app will randomly crash it’s hard to see all my products as well when selecting to create videos. Has great potential just a lot of little kinks that needs to be worked out.
Thank you for your feedback! I've popped you a DM and an email to follow up, could you come back to me? Best wishes! Avraham | Customer Success
July 15, 2024
I would recommend this app to anyone that has a shopify store. I am new and this app is so user friendly. Today is my first day and I have been so impressed with the ads. I can not wait to see the results.
Using app
About 5 hours
Total reviews
1
Average rating
5.0
Thank you for your 5* review - it means the world to us! Glad you're loving the app! Always here for you 🖤 Jordan | Customer Care
Aug. 9, 2024
Anastasia was very thorough and helpful. Thank so much.
Thank you for your 5* review - it means the world to us! Alex is great, I'm happy he was able to assist! Always here for you 🖤 Jordan | Customer Care
July 14, 2024
Thank you for your 5* review - it means the world to us! Always here for you 🖤 Jordan | Customer Care
July 13, 2024
This app will bill you without consent!! I highly do not recommend this app.
Hi I'm sorry for any confusion and inconvenience you experienced. We had a bug with the billing system. To clarify, our support team did indeed process a full refund for all charges during the billing error period in question after your concerns were raised. We strive to provide transparency and are always here to help clarify any charges or issues you may encounter. Thank you for your understanding. Best regards, Jordan Customer Care Supervisor Minta
July 24, 2024
Make sure to uninstall this app if you aren't using it. I installed this app in November 2023 and haven't opened it since. I noticed that I suddenly started getting costly "usage" charges on my monthly bills in June/July 2024 despite having not opened the app or used it once. Reached out to support and they said they were unable to refund, but also couldn't specify what I was being charged for. *Edit: after getting forwarded to a supervisor the charges were reversed. Sounds like there was a bug that's since been fixed.
Hi F, I'm sorry for any confusion and inconvenience you experienced. To clarify, our support team did indeed process a full refund for all charges during the period in question after your concerns were raised. We strive to provide transparency and are always here to help clarify any charges or issues you may encounter. Thank you for your understanding. Best regards, Jordan Customer Care Supervisor Minta