Minta Social Videos Auto Post
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Charges continue even if unused – be careful! This has been the most unreasonable experience I've had with any Shopify app so far. Even though I wasn’t actively using the app, I was still charged $5 every month. The support team explained that if you don’t want to use the app after the 7-day trial, you must uninstall it from your store. I want to emphasize this clearly: Unless you remove the app from your store, the subscription fee will continue to be charged. Simply removing your payment information inside the app is not enough. I've never encountered such a system with any other app I’ve downloaded from the Shopify App Store. New users should definitely be cautious.
Hi - sorry to hear this. Our Minta app uses Shopify's native billing system, which means charges continue unless the app is uninstalled via your Shopify admin. Removing card info in the app doesn’t stop charges - only uninstalling does, which - while standard practice across all Shopify apps - is explained clearly in our help articles and via support, if you'd reached out. Payment is not made from you to us, it is made to Shopify and then to us - so Shopify see the app is installed and you will be charged according to the plan you are signed up to. That said, I'd like to resolve this for you. Feel free to contact us directly - I'm sending you a message now. Avraham Director of Customer Success Minta
Hi I'm so happy you are loving Minta!! We love it too! We love our merchants being happier even more! It's what makes us tick! Happy Minta-ing! :-) 🙏 Avraham Director of Customer Success Minta
Excellent App!
Hi I'm so happy you are loving Minta!! We love it too! We love our merchants being happier even more! It's what makes us tick! Happy Minta-ing! :-) 🙏 Avraham Director of Customer Success Minta
GRACIAS
Hi I'm so happy you are loving Minta!! We love it too! We love our merchants being happier even more! It's what makes us tick! Happy Minta-ing! :-) 🙏 Avraham Director of Customer Success Minta
You sent an e-mail (4pm) warning that will be moved to a paid plan in the next day!!!
Hi Jeremy We’re sorry to see your review. To clarify, the move away from the Pay-As-You-Go plan is part of a wider pricing update and applies to all users. We did send out an advance email notice before the change took effect. We understand this might be frustrating, and we’re happy to chat about your usage and see if there’s a solution that fits. I've reached out to you in chat. Jordan Customer Care Supervisor Minta
Great app.Excited to try new AI options
Hi P, I'm so happy we were able to sort this for you! Happy Minta-ing! :-) 🙏 Avraham Director of Customer Success Minta
Good app. I used to use it, but the price was a bit too high; now they have a more economical plan for new stores. The customer service is on point. I worked with Ashley, who resolved my issue quickly.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Minta
So Far, an amazing app
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Minta
I enjoy the ease of use and the traffic it's brought to my page and my store!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Minta
It has helped our small business gain new followers
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
Alex was of great help explaining the various types of videos. He was pleasant, informative, and attentative to my chat. He provided quick responses to all my questions. I did not have to wait in idol between chat texts, like so many other companies make you wait...
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Minta
TIMESAVER and great material
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Minta
Minta Social Video Auto Post is quite clever and producing short videos to post in my social media accounts by utilising the information available in the webisite through its AI technology. Once it's linked the autopilot does everything so I don't need to spend my time to create posts! It's all set in the monthly planner. Another good thing is that human support is instantly available. Minta's staff members are quite supportive, prompt and thoughtful. They are always available through the chat to assist customers which I found it quite convenient & excellent :-)
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
If I could leave zero stars I would. Customer service is non existant. I pay for a service the least you could do is respond to an email. App connections are an issue. Good luck trying to get help. I will be looking for another app... MINTA SUX
Hey Tracy I’m really sorry to hear this was your experience. I checked, and we’ve responded to every email you sent, but it looks like you may not have seen them. It’s possible they landed in spam, so I’d recommend checking there. We also offer live chat support, but I see you didn’t reach out there either. We’re always happy to help and would love to sort this out for you. Please reach out, and we’ll get things resolved ASAP! Best Jordan Customer Care Supervisor Minta
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
Very pleasant, I appreciate all the options it gives. Great service,I would recommend it to anyone.
Thank you for the 4-star rating! We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email [email protected] and mention my name, (Jordan), and we can try to implement these for you. 😊🙏 Wanting to help! Jordan | Customer Care
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Hervorragender Support – Schnell, Freundlich & Kompetent! Ich bin absolut begeistert vom Support-Team bei Minta! Von Anfang an wurde ich freundlich und professionell betreut. Meine Anfrage wurde schnell beantwortet, und Shafta hat sich wirklich die Zeit genommen, mein Problem zu verstehen und eine passende Lösung zu finden Besonders beeindruckt hat mich die schnelle Reaktionszeit und die unkomplizierte Kommunikation. Egal ob per E-Mail oder Chat – ich habe immer das Gefühl gehabt, dass sie genau weiß wo es beim mir hakt. So stellt man sich den perfekten Kundenservice vor! Vielen Dank an das Team von Minta – macht weiter so!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
friendly as helpful perfect solution for first timer
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director ReConvert
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