Minta Social Videos Auto Post

nice app

Over 7years of using Shopify and trying variety apps. This was the only app that made me leave the review. I installed it long time ago. And it was suddenly started to being charged. I asked for refund their reply was they informed me via email that this app will be automatically change to paid version. (But I don't recall such email they always spam me flooded with email I don't know which one is talking about this info.) Which I never clicked a thing to change as subscription model. I asked for refund the reason is because they send me email not able to refund even though automatically without me authorize payment. And the reply was I don't know why you don't want to use our app. And I couldn't find any cancel plan button, so I talked to them oh you must uninstall. If not will be continue to be charge. It is written as free to install but it is not they will secretly keep taking fees without your approval. I didn't even know it was legal. Their service attitude also very bad. I talked about situation seems didn't even read. Even if at least you put effort of copy and paste can ask Chat GPT will get better answer then just reply anywho without reading properly. As a same service provider I don't even do that to my customers. Without their proper approval charge the customer anyhow and refuse to refund. It at leas gave me a properly reply it wont be so bad like this. But the first reply was our app is great why you don't continue use? I don't understand why. And we told you it will change to be auto subscription. It's you didn't check properly your email. (this was the answer. I didn't know apps can be just change like this without my approval with Shopify setting. All of the app when I go in they will inform me without it can't use if this happened. But this was never.) I think whoever been hired to reply customers... should be doing this job.

Alex was such a big help. For some odd reason my post stopped automating for Tiktok. He knew exactly what needed to correct the issue. He also took the time to show me how to see my other post in the planner as i thought there were only 3 at a time. I am a first time user for Minta and i love it so far. Awesome app and awesome team!

worst app ever. videos failing to upload for over 2 months despite several complaints. Yet they shamelessly were happy to take their $5 monthly subscription. Never again. Good riddance to bad rubbish.

Great customer service. Love that you can suggest edits and let the developers know about potential improvement that could be considered.

Good app for auto social media posting. I have been using it in another store, and it worked well. Unlike other apps, this app allows you to chat with their customer service if you are on a free subscription. Customer service Rep Alex was very helpful.

I'm enjoying the range and options Minta Social offers in their selections! Their vibrant post and advertisements created excitement for our renewed social media launches! Fun and not a complicated app to use!

GameChanger for My Brand! Using Minta has completely transformed the way I market my brand, The Legacy Shirts. As a small business owner with a million things to juggle, Minta became my secret weapon. It effortlessly turned my products into stunning videos and social media content, literally saving me hours every week. The templates are not only professional but also fun and eye-catching, which fits perfectly with my nostalgic, empowering brand vibe. Within the first week, I noticed a huge boost in engagement and clicks. People were finally seeing The Legacy Shirts the way I envisioned in my mind. What I love most is how easy it is to schedule and post across platforms directly from the app. No more scrambling last minute or hiring outside help. Minta makes me look like I have a full marketing team behind me! If you have an eCommerce store and want to stand out, this is the tool to have in your toolbox. Minta gave my brand the voice, style, and visibility it deserved. Thank you, Minta! — Giselle Mosley, Founder of The Legacy Shirts

Charges continue even if unused – be careful! This has been the most unreasonable experience I've had with any Shopify app so far. Even though I wasn’t actively using the app, I was still charged $5 every month. The support team explained that if you don’t want to use the app after the 7-day trial, you must uninstall it from your store. I want to emphasize this clearly: Unless you remove the app from your store, the subscription fee will continue to be charged. Simply removing your payment information inside the app is not enough. I've never encountered such a system with any other app I’ve downloaded from the Shopify App Store. New users should definitely be cautious.

I tried Minta last year and had some issues using with more than one store. They must have had other users with the same issue because they fixed the problem. I just tried it again and now I love it!

excellent app

I'm 1 week in to using Minta and absolutely love it, excellent customer service, great value for money. I've noticed an uptake in Organic books sales as well, so a win win.

Great app.Excited to try new AI options

Good app. I used to use it, but the price was a bit too high; now they have a more economical plan for new stores. The customer service is on point. I worked with Ashley, who resolved my issue quickly.

I had the pleasure of being assisted by Saumya from the Minta team, and I couldn’t be more grateful. She was incredibly patient, kind, and knowledgeable. I was having trouble figuring out the details of my plan, and Saumya took the time to walk me through everything clearly and professionally.

A few issues with the app, primarily the fact that it seems like at least 4-5 times each week, I have to delete an auto "Easter" post. Easter was in April & it's now June, yet the Easter template continues running. The next issue is that the product videos are still not able to upload to my products within Shopify, and I'm not sure if this is due to my theme page or not. I've allowed Minta access to my shop, yet after 1 month of not having the issue resolved or hearing back from Minta, I decided to withdraw their access and simply use the videos I've created via Canva to add to certain products within my shop. other than that, I'm satisfied with their app

It has helped our small business gain new followers

Alex was of great help explaining the various types of videos. He was pleasant, informative, and attentative to my chat. He provided quick responses to all my questions. I did not have to wait in idol between chat texts, like so many other companies make you wait...