Rating

4.6

feedback

493

Reviews

chart

#2,938

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    25%
  • Less than a month
    32%
  • Less than a year
    33%
  • More than a year
    6%

Reviews Summary

The reviews for MonsterCart are a mix of positive and negative feedback. Positive aspects include excellent customer service, fast response times, and helpful support team members like Charlene and Angelica. Users appreciate the ease of use and effectiveness of the app in increasing average order value. On the other hand, negative feedback revolves around issues with the app not working properly, such as discounts not being applied, compatibility issues with product variants, and confusion on mobile devices. Some users also mentioned concerns about pricing based on total store orders.

Highlights

Excellent customer service and fast response times
Ease of use and effectiveness in increasing average order value
Issues with app functionality and compatibility
Concerns about pricing based on total store orders
Positive feedback for support team members like Charlene and Angelica

Rating Breakdown

  • 5
    89% (438 ratings)
  • 4
    3% (15 ratings)
  • 3
    2% (8 ratings)
  • 2
    1% (6 ratings)
  • 1
    3% (16 ratings)

Reviews with Text

  • 99% (477)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 11, 2026

Decent app, but picked up that they are duplicating their charges every month. They charge a monthly fee + usage & a monthly fee again. I reached out to their support 2 weeks ago and keep getting a general response that they've passed on the message to the team leader, but still no response. Can you please refund and fix your charges ASAP? Check your charges on your monthly bill!

Using app

--

Total reviews

10

Average rating

4.3

1 / 5 Share

Dec. 12, 2025

unfortunately support is ghosting me and is not answering to any of my tickets. App stopped working and 20% of orders are not discounted.

Using app

Over 3 years

Total reviews

5

Average rating

2.6

Developer Reply

Ty here one of the founders. Please respond to the emails we have been sending. I can see the team has been trying to help but aren’t getting responses.

5 / 5 Share

Dec. 11, 2025

MonsterCart is a really great app! We've tried a fair few similar apps, but have always come back to MonsterCart as the interface is easy yet powerful to use! The customer service is above & beyond, super helpful.

Using app

11 months

Total reviews

3

Average rating

5.0

2 / 5 Share

Dec. 10, 2025

Warning this does NOT work with product variants. It also does not work with subscription products (i.e., excluding subs from upsells) Their product says "fully compatible with product variants" but that does not mean it's possible to do a product upsell with a specific variant. Instead it means that it can apply in the same way to all variants of a product.

Using app

7 days

Total reviews

5

Average rating

4.4

5 / 5 Share

Dec. 8, 2025

Outstanding customer service! They were incredibly helpful, fast, and made sure every issue was resolved immediately. So impressed!

Using app

5 days

Total reviews

1

Average rating

5.0

All reviews

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