Rating

4.7

feedback

488

Reviews

chart

#2,011

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    26%
  • Less than a month
    33%
  • Less than a year
    33%
  • More than a year
    5%

Reviews Summary

The Monster Cart app has received overwhelmingly positive reviews from users, with many praising the exceptional customer service provided by the support team. Users highlighted the quick response times, helpfulness, and friendliness of the support staff, particularly mentioning individuals like Angelica and Charlene. The app itself was commended for its ease of use, customization options, and ability to increase average order value (AOV) through features like upsells, free gifts, and discounts. Users also appreciated the responsiveness of the support team in resolving any issues or technical difficulties encountered during setup or usage. However, there were a few negative reviews mentioning delays in cart loading, issues with mobile responsiveness, and lack of response from customer service in some cases.

Highlights

Exceptional customer service and quick response times
Ease of use and customization options
Ability to increase average order value (AOV)
Responsive support team in resolving issues
Negative feedback on delays in cart loading and lack of response in some cases

Rating Breakdown

  • 5
    92% (449 ratings)
  • 4
    3% (15 ratings)
  • 3
    2% (8 ratings)
  • 2
    1% (5 ratings)
  • 1
    2% (12 ratings)

Reviews with Text

  • 99% (483)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 1, 2025

Great experience with the support team. Highly recommend this plugin for any Shopify store trying to experiment with different discount structures.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 28, 2025

I couldn’t be more impressed with the support I received from Charlene at Monster Upsell. From the moment I reached out, she was exceptionally helpful, patient, and knowledgeable. She took the time to fully understand the issue, explained solutions clearly, and went above and beyond to make sure everything was working perfectly. Her communication was fast, friendly, and professional throughout the entire process. It’s rare to find customer support that truly cares, and Charlene absolutely delivered that. Thanks to her outstanding assistance, the entire experience was stress-free, and our store is now running better than ever. Charlene is an incredible asset to the Monster Upsell team, and I’m extremely grateful for her help! Highly recommended support — 10/10!

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 25, 2025

I needed some assistance setting up my BFCM Cart, and Live Chat Support came on in seconds and helped me in seconds. Top notch... thank you so much!

Store

Holstee

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 23, 2025

The best app with the best support, stop searching !

Using app

8 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 17, 2025

Angelica Rocks! Helped me like instantly when I couldn't get my cart working. Had a problem for months. Goat.

Store

Vexivo

Using app

Over 1 year

Total reviews

2

Average rating

5.0

All reviews

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