Rating

4.5

feedback

501

Reviews

chart

#3,224

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    24%
  • Less than a month
    33%
  • Less than a year
    34%
  • More than a year
    7%

Reviews Summary

The reviews for the Monster Cart app are mostly positive, highlighting the exceptional customer service provided by the team. Customers appreciate the quick responses, helpful assistance, and knowledgeable support staff. The app is praised for its ease of use, effectiveness in increasing Average Order Value (AOV), and smooth checkout experience. However, there are some negative reviews mentioning issues with billing inconsistencies, bugs in the app, and lack of responsiveness from the support team in certain cases. Overall, the app seems to have a strong focus on customer service and functionality, with room for improvement in addressing technical issues and communication with users.

Highlights

Exceptional customer service and quick responses
Ease of use and effectiveness in increasing AOV
Issues with billing inconsistencies and bugs
Lack of responsiveness in some cases
Focus on customer service and functionality

Rating Breakdown

  • 5
    90% (453 ratings)
  • 4
    3% (15 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (7 ratings)
  • 1
    4% (19 ratings)

Reviews with Text

  • 99% (495)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 30, 2026

I've been so impressed with Monster Cart so far - the team are very helpful as well in quickly answering any set-up questions. I really like the added features that Monster cart have that I know don't exist in the other cart apps - Monster Cart for example have in-cart drawer scarcity timers and banner announcements. Fantastic!

Using app

About 23 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

March 30, 2026

I've had assistance with 2 completely different things now and both times the service has been great, with quick fixes.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2026

The girls behind this app are so supportive, knowledgeable and kind. They have been a help, and answer any question so quickly. Thank you so much!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 27, 2026

Incredibly fast, responsive, and helpful customer service!! I had an issue with a product photo carousel in the slide-out cart on my website, and I contacted Monster Cart’s customer service. Their team got back to me within 10 minutes, requested access to my store, and sorted out the problem instantly. Absolutely fantastic!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

2 / 5 Share

March 24, 2026

Doesn't attribute sales. Meaning I have no idea if the app is driving any value. 'just trust me bro' is a bad value proposition

Using app

5 months

Total reviews

4

Average rating

3.3

All reviews

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