Monster Cart Upsell+ Free Gift

Unfortunately, I’m very disappointed with both the Monster Cart app and the customer service. The app is marketed as an upsell solution, but it does not support true tiered upsells. For example, we wanted to offer one upsell when a customer adds a product to the cart, and then unlock an additional offer when they add the first upsell. This type of tiered setup is not possible, which was a major limitation for us. Customer service has also been frustrating. Response times are too long, and it often feels like a different person is handling the conversation each time. Instead of getting a clear solution, I frequently receive another question and have to explain the issue again. Overall, I’m not satisfied with either the functionality of the app or the level of customer support.

Monster Cart is very detailed, interactive and well laid out cart feature. We did notice it was a little slow at first. The customer service team were very quick to respond to our queries.

great experience with charlene very helpful and always goes an extra mile to help me with whatevers wrong, and gets things done quickly which is important for me as i run a lot of ads on facebook and cant have faults on my store. so shes a lifesaver! Thank!

When I fist emailed the team asking them about pricing I got an email pretty quick, I emailed back to confirm a few things but did not get a response which was disappointing. In the end I decided to just try it anyway. So far so good, It was a little funny to set up. Overall though I just had to make sure I was going step my step. I had some issues with how the shipping slider looked and I was able to get some help on this which was great so I really appreciated that quick turn around. I have not seen any amazing conversations or increase as yet in AOV however, I am quite a new store and also I have only one campaign being used so these might be playing into that. I will see how I go and use some other campaigns and see if this helps with my conversions/AOV ect. would recommend trying it out and just seeing if it right for you.

Angelica was very prompt and solved the issue we had within 10 minutes - couldn't of asked for better help. Thank you again for the professionalism and efficiency.

Been great to work with and unreal support

Have had a few teething problems with set up but the team have been there straight away to sort them out promptly! Great customer service

Thank you for your support, Charlene.

Great ability to customize to store colours and easy set up. 4 stars because I spoke with an advisor (they were super quick and wonderful) but the app limitation is that if you add a free gift with variants and provide the inventory amount with that variant, monster cart doesn't track that. So during a huge sale period you have to manually track how many free gifts have sold out of your available stock and then delete that product variant. This is going to be difficult for me as a small business during Black Friday with keeping an eye on the stock levels to have to remove the variant once it is sold out and make sure customer's aren't inconvenienced by adding the free gift to cart and then it actually being sold out. I was told this applies to any free gift, not just those with variants.

We used Monster Cart to add a 'free gift' campaign to our cart during the fathers day selling period which is our busiest time. We used a spend goal to achieve the free gift in the hopes that this would help lift our average order value. It has worked a treat so far. The how to videos were a great help when setting up all the features and although we had some small hiccups in the beginning the team were super responsive and solved any issues. Highly recommend

A very helpful app. Having the cart accessible at all times makes UX so much better. I also like the upsell and free gift capabilities. There are still some improvements to be had but I have been told it's all coming. Support is fantastic, with someone jumping onto the chat straight away, and going above and beyond to help me. Very friendly staff.

The customer service is fast and friendly! The dev team have been great at helping make tweaks to the design of the cart draw to help match my theme better and have completed the work almost instantly. For this I am super impressed. I have tried a few similar apps and Monster is the best for conversion. I have come back to them after trialling others. I tried others because the aesthetic customisation wasn't enough for what I needed but after coming back to monster, the dev team have helped better this time with all the changes I have needed for the cart to match my theme. Last time they said it couldn't be done but this time they have completed with no issues. I would love for some of the design tweaks to be built into the app but it isn't a big effort to give the instructions to customer service to pass on to the dev team. I have also has a lot of requests for them and they have done a great job completing them all. Overall this app is amazing and has definitely helped improve conversion and upsells. I will never delete it again now!

used this app for the sticky cart feature as well as the feature-loaded cart drawer. Easy to use, great design and super helpful team!