Monster Cart Upsell+ Free Gift
The reviews for the Monster Cart Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Customers consistently praise the quick response times, helpfulness, and effectiveness of the support team in resolving issues. The app itself is also commended for its features such as cart upsell offers, progress bar integration, and ease of use. However, there are a few negative reviews mentioning issues like blocking the zoom feature on mobile, billing discrepancies, and compatibility issues with product variants and subscription products. Despite these drawbacks, the majority of reviews highly recommend the app for its functionality and outstanding customer service.
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Unfortunately, I’m very disappointed with both the Monster Cart app and the customer service. The app is marketed as an upsell solution, but it does not support true tiered upsells. For example, we wanted to offer one upsell when a customer adds a product to the cart, and then unlock an additional offer when they add the first upsell. This type of tiered setup is not possible, which was a major limitation for us. Customer service has also been frustrating. Response times are too long, and it often feels like a different person is handling the conversation each time. Instead of getting a clear solution, I frequently receive another question and have to explain the issue again. Overall, I’m not satisfied with either the functionality of the app or the level of customer support.
I had an issue and reached out to the support team. They replied incredibly fast and were so helpful and supportive. Highly recommend this app!!!
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