Rating

4.6

feedback

499

Reviews

chart

#2,706

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    24%
  • Less than a month
    33%
  • Less than a year
    33%
  • More than a year
    7%

Reviews Summary

The reviews for the Monster Cart app are mostly positive, highlighting the exceptional customer service provided by the team. Customers appreciate the quick responses, helpful assistance, and knowledgeable support staff. The app is praised for its ease of use, effectiveness in increasing Average Order Value (AOV), and smooth checkout experience. However, there are some negative reviews mentioning issues with billing inconsistencies, bugs in the app, and lack of responsiveness from the support team in certain cases. Overall, the app seems to have a strong focus on customer service and functionality, with room for improvement in addressing technical issues and communication with users.

Highlights

Exceptional customer service and quick responses
Ease of use and effectiveness in increasing AOV
Issues with billing inconsistencies and bugs
Lack of responsiveness in some cases
Focus on customer service and functionality

Rating Breakdown

  • 5
    91% (453 ratings)
  • 4
    3% (15 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (7 ratings)
  • 1
    3% (17 ratings)

Reviews with Text

  • 99% (492)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 19, 2026

Amazing customer service. I just had a quick question and the team responded very quickly, they even jumped on my website to see if the app was running smoothly and flagged a few things I hadn't pick up on. I installed the app and saw and increase in AOV within the hour! 10/10

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2026

A very kind girl helped me immediately, the service is truly professional. Charlene was helpful and very friendly.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

April 6, 2026

Using app

About 1 year

Total reviews

5

Average rating

4.6

5 / 5 Share

March 30, 2026

I've been so impressed with Monster Cart so far - the team are very helpful as well in quickly answering any set-up questions. I really like the added features that Monster cart have that I know don't exist in the other cart apps - Monster Cart for example have in-cart drawer scarcity timers and banner announcements. Fantastic!

Using app

About 23 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

March 30, 2026

I've had assistance with 2 completely different things now and both times the service has been great, with quick fixes.

Using app

10 days

Total reviews

1

Average rating

5.0

All reviews

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