All reviews

Rating Breakdown

  • 5
    90% (447 ratings)
  • 4
    3% (15 ratings)
  • 3
    2% (8 ratings)
  • 2
    1% (6 ratings)
  • 1
    4% (18 ratings)

Reviews with Text

  • 99% (488)
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5 / 5 Share

Feb. 24, 2023

Very attentive customer service team who are always there to help when needed! We love the functions of the app!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

Fantastic experience. Charlene went above and beyond. App is slick and works like a dream. Highly recommend this app and team!

Using app

About 17 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

Had the most amazing experience with MonsterApps! Recommended from my e-commerce business group. Started off with a super helpful query from Shada late at night then followed up with super helpful Charlene the next day. YouTube tutorials are easy to follow to get started and Charlene was incredible helping me navigate any questions I had. Incredible support and I was able to keep the chat open whilst I set up the app, able to check in whenever I needed without having to close the chat. Obviously a business who has their stuff together and I look forward to recommending them to others.

Using app

About 2 hours

Total reviews

4

Average rating

4.0

5 / 5 Share

Feb. 20, 2023

Great product, fabulous customer service thank you Charlene - cant wait to see what results in the coming weeks

Using app

About 1 hour

Total reviews

4

Average rating

4.0

5 / 5 Share

Feb. 20, 2023

Great service from Charlene! Highly recommend MonsterUpsells for ecommerce! Their customers service is fantastic and fast!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2023

I am loving the application and the support is excellent, Charlene helped me and I was very satisfied, she is a great professional.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 16, 2023

Charlee was very helpful and friendly. Like the app so far. Not much more to say really but the minimum is 100 characters.

Using app

About 12 hours

Total reviews

5

Average rating

4.4

5 / 5 Share

Feb. 16, 2023

This app was so easy to set up and looks great! Our team was worried it would require a lot of dev. work but none at all. Their support team is also super helpful and quick to respond!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

I have tried many cart upsell apps. This one works perfectly and seamlessly. Its really smooth for both desktop and mobile. Support team is friendly and efficient, and will resolve all queries quickly. Thanks Charlene and all the other support staff and kudos to the dev team. Cheers

Using app

11 days

Total reviews

9

Average rating

4.2

5 / 5 Share

Feb. 15, 2023

Very good application, team listens and does what is necessary to meet all requests. I recommend it!

Using app

5 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Feb. 14, 2023

Try this app. It works a treat, no coding needed and installs seamlessly. It does what it says, is modern and whilst the app analytics are just okay, our own analytics show the app returns. That said apps are never a set and forget, so if you drive the app, use the features and work it, the app delivers. Set and forget and it’s like driving without ever putting your foot down. It will do what it needs but no more. In summary great app, well designed, works as intended and customer service that is responsive. Well done!

Using app

10 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

Charlene was perfect ! This girl is funny and helpful, just keep going on with her! charlene is the best! She helped me a lot to solve my problem and I have to say I even asked her if I could get her number so that I could contact support at any time, or rather, to be able to use YOUR support, because it was just perfect! She wrote to me at a time when I had tried everything and almost thought it was no longer possible, but then Charlene came and clarified everything briefly, she is very cheerful as I can see from our conversation. I think she is a good member maybe even the best! You should promote her ha ha. Charlene keep it up HURRA! I installed the app recently and got a good impression right away thanks to Charlene I think if the support wasn't as polite and nice as Charlene was I wouldn't be as good at communicating with this app! But as it happened, I intend to continue using this app!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2023

Great App! great customer service. I highly recommend. I had an issue but I jumped in the chat and got it fixed within 5 min

Using app

19 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

Great app so far. I think it will be helpful to customers. Charlene was super helpful with the setup, and quite funny as well which is a bonus.

Using app

About 19 hours

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 6, 2023

The application works perfectly and the technical service is fast and efficient. I highly recommend it!

Using app

11 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Jan. 31, 2023

I heard great things about this app—the first day of trying it out, looks great and robust. We aren't sure if we'll keep it, profits will tell. However, shout out to their customer service. Charlene was super helpful! We had access issues, and Charlene was just 10/10, providing instructions and being super patient. Just for the sake of customer service, I hope the app fits our goals!

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 30, 2023

Awesome app! can customise it to match your website and looks super high end! as well as increasing AOV this is an amazing tool! the customer support is excellent! every time I have a question I ask the chat and they get back to you almost instantly! Charlene helped me right away with adding a free gift promotion in my cart! Thank you

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

Early days with the app but its quite easy to use. I have been able to create the first promotion for a client of mine quite easily. Special shoutout to the Customer Service team, especially to Charlene. I had a small bug in the cart which was catered to, attended to and closed out within a few days. I love it when someone pays attention to customer service like they do!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2023

I've used the app for about a week now and it definitely works! Our AOVs have been higher as customers add more to their carts to get multiple free gifts with purchase. Very happy we switched to this app for our upsells! ------ So far so good! Just installed the app after researching all the other cart upsell options in the app store, as well as trying a few of the other options in the past. I'm amazed at how quick it was to set up. I have a theme with a mini-cart that isn't in the Shopify theme store and was worried about how the app would work with my theme. Charlene answered me in the chat box right away and made the updates and fixes in less than 5 minutes. I'm looking forward to seeing how this app works to improve our sales and aov!

Using app

19 days

Total reviews

15

Average rating

4.3

5 / 5 Share

Jan. 17, 2023

Such a great app and the service is next level. We had a minor conflict with another app and the team at Monster were able to pop in and fix it for us. Give them a try, you won't be disappointed <3

Using app

30 days

Total reviews

2

Average rating

5.0