All reviews

Rating Breakdown

  • 5
    95% (587 ratings)
  • 4
    3% (16 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (9 ratings)
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5 / 5 Share

Jan. 24, 2023

Besides the app's great functionality, customer service has been above and beyond. We have dealt with a ton of third-party app developers and never had such amazing customer service. All around a top notch product.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2023

I've used the app for about a week now and it definitely works! Our AOVs have been higher as customers add more to their carts to get multiple free gifts with purchase. Very happy we switched to this app for our upsells! ------ So far so good! Just installed the app after researching all the other cart upsell options in the app store, as well as trying a few of the other options in the past. I'm amazed at how quick it was to set up. I have a theme with a mini-cart that isn't in the Shopify theme store and was worried about how the app would work with my theme. Charlene answered me in the chat box right away and made the updates and fixes in less than 5 minutes. I'm looking forward to seeing how this app works to improve our sales and aov!

Using app

19 days

Total reviews

15

Average rating

4.3

5 / 5 Share

Jan. 18, 2023

Just got the app, but because the customer service is so good I have to leave a review. Seriously. I set a campaign up easily with no tutorial, so its easy to use. I had a small issue, maybe because of my theme, but either way I contacted them. Within literaly a few hours, they went in and fixed the issue for me. This type of customer service is hard to come by these days. Shout out to Shada and Reneen and of course the team! Thanks!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2023

Such a great app and the service is next level. We had a minor conflict with another app and the team at Monster were able to pop in and fix it for us. Give them a try, you won't be disappointed <3

Using app

30 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 16, 2023

Customer service is really good. CS was able to provide a solution very quickly. The app is very good too. not so hard to be familiar with. All in all its 10/10 for me. Good job!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2023

I just got an extraordinary exchange with the Monster to upsell the team today! They showed the utmost level of patience and care, investigated my issue over a long period of time, and made sure I got 100% satisfied with the conversation. I would like to encourage everybody to install Monstell Upsell, the design and functionality have helped my store improve the Cart experience, and the support as I just mentioned is 5 stars. Install it, you'll not regret it !!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 11, 2023

Had some issues due to my theme and the customer service was quick to reply (i mean like seconds) and where able to guide me to fix it. Great team here. Sofar from what I can see the App is perfect :)

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2023

The support is so great. Charlene is very nice. Helped me solve my problem very quickly. Recommended.

Store

LUVHOME

Using app

19 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

This app is a great addition to my small Shopify store - I don't have many SKUs so this really increases my AOV. I had a handful of issues when installing, reached out to customer support & received literally IMMEDIATE assistance and the issues were fixed in no time at all. Keen to keep tracking the ROI for this app, seems to be very reasonably priced for the hard work it does.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 1, 2023

AMAZING customer service! Couldn't figure something out and they responded and sorted the whole issue within minutes. Thanks!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 27, 2022

Au tout début il y a eu un problème au niveau de l'interface de paiement. J'ai donc eu recours au support, qui, a ma grande surprise, a été très réactif et d'une grande utilité. Merci encore Charlène pour votre bienveillance !

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2022

Exactly what I was looking for in an upsell app, volume discount and one click upsells. Great customer service as well!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2022

Customer service has been next level. Instant chat response trouble shooting a glitch. Screen record support, friendly, and when we couldn't fix it my problem was sent straight to the dev team for analysis. Thanks Monster team!

Store

Trxstle

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 19, 2022

Excellent customer service. They are so helpful and they quickly help you customize the app to your needs. 100% recommend. Shout out to Charlene for helping. She was so friendly and did a great job. I requested a feature to be developed and checked in a few weeks later and the beta version was available for us to use! They really do take your feedback into account.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 19, 2022

This is a really great app with plenty of features to try for your store's cart. I really enjoy the cart preview as you customize each feature to match your brand. I also like that they constantly push updates and improvements. Plus shoutout to Charlene on the support team! Thank you for your help.

Using app

4 months

Total reviews

9

Average rating

4.6

5 / 5 Share

Dec. 17, 2022

ottima assistenza ottima app super raccomandata eccellente toooop aumenta veramente il valore del carrello

Using app

2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 14, 2022

Helped me make over $10k and increase my AOV by 10%, a must-have for any shopify store trying to advertise.

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 13, 2022

The app is perfect for setting up BOGO deals, and frequently bought-together packages! Super easy way to increase your AOV! Plus their customer support team is incredibly kind and super quick at responding, they have made setting this up a breeze! Do not miss out on this app!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2022

Very useful software that can improve my conversion rate, and Charlene is very patient and solved my problem perfectly.

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 9, 2022

Their support team is amazingly responsive, there was a few issues with my old cart showing up but once I contacted them, they got right in and fixed it. My conversion rate has gone up amazingly thanks to the app as well!

Using app

About 2 months

Total reviews

4

Average rating

5.0