Moose: AI Chatbot & Live Chat
Elevate customer support with AI chatbot, live chat & FAQs
Rating
5.0
feedback
463
chart
#224
All reviews
Review RSS Feed
July 3, 2025
beautiful App - FREE - this is amazing very easy to setup and I am loving it. Thank you team for making this great app not only free but great to use.
July 2, 2025
I have used this app for a while, so far so good! Everything is clear displayed & easy to set up, communication with the team is easy. Plus it's free so far, really couldn't ask more!
July 1, 2025
I just started using this app, and i cant believe that such app with all these features and customizations is free. Also the support team was very fast to help.
Wow, thank you so much! We’re really happy to hear you’re enjoying the app and that our support was helpful. We’ll keep doing our best to improve it further, and feel free to drop us a message anytime if there’s anything we can do better! Cheers, Moosedesk Team.
July 1, 2025
good support
Thank you so much for your kind message! Words like yours are exactly what keep us motivated every day. It truly means a lot to me and the team behind MooseDesk. So happy we could help, feel free to reach out anytime you need us. From MooseDesk Support Team.
July 1, 2025
great app! support helps to customize it if needed. Thanks Donna for help!
Thank you so much for your kind words! I'm truly grateful for your feedback, it means a lot to me and the MooseDesk team. If there's anything else you need or if we can support you further in any way, please don't hesitate to reach out. Wishing you continued success with your store! Warm regards, Donna 💛
June 30, 2025
Nice application, very intuitif and easy to use keep going
Thank you so much - your kind words truly keep us going! And knowing that things are working well on your side really makes all the effort worth it. If there’s ever anything else you need, we're just a message away. Wishing you lots of success ahead with MooseDesk! Warm regards, MooseDesk Team.
June 30, 2025
Ik kreeg iets niet verwijderd uit mijn pagina en Thomas heeft alles voor mij gefixt. Top vent!
June 30, 2025
While the customer service is instantaneous and therefore helpful, this is not an app available for download in the App store, and it does not open the way they have set it up on/for/with my iPhone. The ONLY way to have any idea there is a live message in need of a customer service response is to check your email every few minutes. When you check your email, and see that someone tried to use the live chat on the website, then you have to click on a link from the email to open the Moosedesk app on your Shopify store and click a couple things to get to interact with the customer who sent the message (if they are even online on your store at that time). This is not useful as live chat since there is already a form to send an email that customers expect to take longer than instant live chat, which should be instantaneous. I did not receive any notifications in any way with my test attempts at using the chat between 3 different devices and trying half a dozen times to get the Moosedesk QR code "app" (that is a web page I never got to see), so I had to find another live chat solution after testing and trying repeatedly for 48 hours and not having any luck with any of the Moosedesk options. I need one that works with my phone sending me instant messages somehow (any app that notifies me immediately is ok with me), so my store can interact immediately with customers. Pros: Their customer service with Moosedesk customers is instant and helpful. They have tried to create a great service that is free and they seem to be close to greatness with it. The theme parts of set up were super easy. The FAQs page and some other page went into my Shopify theme instantly, and they were easy to update with my policies and links. Cons: They do not have an app and their QR code web page "app" does not work on my iPhone. Emailing the store is not live chatting and is bad for the store's customer service. This was a dealbreaker for me.
Hi Kristen Pflibsen, Thank you for your thoughtful review, and we’re truly sorry for the inconvenience you experienced. As a team that builds with heart, we genuinely value every piece of feedback,like yours means a great deal to us, and it plays a crucial role in helping us improve. We'd like to clarify a few things that may give more context to your experience: 1. Type of App: MooseDesk is currently built as a Progressive Web App (PWA), which installs via QR code rather than through the App Store. This approach allows for faster updates and flexibility, though we understand it may not feel as seamless. The good news is that a native app is on our roadmap - and your feedback is what keeps it moving forward. 2. Type of Notifications: MooseDesk supports two types of notifications: email notifications and push notifications. Push notifications are intended to provide real-time alerts when a customer message is received, allowing you to respond instantly, just like true live chat. Here’s a quick visual reference: https://prnt.sc/OcZIdTqm1wXq From your feedback, it seems that while email alerts reached you, the push notifications may not have been triggered or displayed correctly on your devices. We'd be grateful for the opportunity to investigate this further with you. Since push behavior can vary depending on device type and settings, we may be able to help resolve the issue quickly with just a few checks. If you're open to it, we’d truly appreciate the chance to assist. If there’s anything at all we can do to assist, we’re always here and happy to help. Nothing matters more to us than your satisfaction. Warm regards, MooseDesk Team.
June 30, 2025
The app works exactly as expected and is easy to set up. The developers at Moose Innovations are super responsive and helpful — they replied quickly and solved everything smoothly. Highly recommended!
That means the world to us. Our devs will be grinning from ear to ear knowing their quick replies and fixes made a difference. Thank you so much and we're always here to help you! Gratefully, The MooseDesk Team 💛
June 30, 2025
New to the app, however the support team have been A*, quick responses and sorted everything we've asked so far! Donna was great to talk with and answered all our queries quickly App seems very easy to use and much better than a lot of very expensive rivals!
Hi there, Thanks a ton for your thoughtful message. We always try our best to be there when you need us, and I'm so glad everything has been smooth for you so far. If anything ever comes up, big or small, just reach out - we’ve got your back. Wishing you an amazing journey ahead with MooseDesk! Warmly, Moosedesk Team.
June 29, 2025
Donna helped me relocate my FAQ section to display perfectly under my header. Great and prompt customer service!
June 29, 2025
Just seamless and easy to use, Although more customisations will be amazing
June 29, 2025
I can't believe that this is all offered free at the moment! The support is amazing. I sent a help request and it was out of hours but I got a reply from Thomas in about 2 minutes. Amazing service. The app itself is also very good, perfect for what I need.
June 29, 2025
June 27, 2025
June 27, 2025
Great service and quick response team for any queries and customisations. We'll see how app works in real time though in testing it works great.
June 26, 2025
This app is very simple to use and surprisingly nice functions. Moreover, Helpdesk (Ms. Donna and her team) helped us a lot to answer our basic questions and requests to adjust the look on our web page. It was one of the best experiences in contacting support team on the Shopify app. Highly recommend to install this wonderful app and talking with their very nice, kind and skillful support team.