Moose: AI Chatbot & Live Chat
MooseDesk - Support Helpdesk
Rating
5.0
feedback
410
chart
#255
All reviews
May 1, 2025
We have been using the Live Chat and Whatsapp redirection facilities for a while and are very happy for having chosen this app for our new store. At the beggining we have faced some minor issues and bugs (as in all new apps and installations) but their support team is so great that they quickly answered and solved them even during bank holidays. We also asked for some custimization and they have also answered our requests quickly. We strongly recommend this app. Cenk
Thank you Cenk for those awesome compliments! Moosedesk team will certainly try to improve our services day by day and with kindness from merchants like yours we are more and more motivated to do better! Let us know on Live Chat or email support when you need us. We will be there for you :D Moosedesk Team.
April 30, 2025
I'm mainly using MooseDesk to manage my FAQ section. The app is generally easy to use and convenient. I’m currently on a free beta version, so I understand that not everything is fully polished yet. I did run into a bug when adding a new question — it broke the formatting (fonts, bold text, etc.). Support eventually fixed it, but the time zone delay made the whole process a bit frustrating. Since then, I've been hesitant to make further edits. That said, the tool shows promise, and I’ll likely use it for more features in the future. I’d recommend it to store owners looking for a simple FAQ solution, keeping in mind that a few improvements are still needed.
Hi dear, Thank you, Kandix, for taking the time to leave such a thoughtful and constructive review. ❤️ We’re glad MooseDesk has been helpful for managing your FAQ and truly appreciate you being part of our beta journey. We're really sorry for the formatting bug you encountered earlier — and we completely understand how frustrating the delay must have been. The issue has now been thoroughly resolved by our dev team, and we’ve implemented safeguards to prevent it from recurring. We’re also actively working to reduce timezone friction by expanding our support coverage. Your feedback helps us grow and improve every day. We’re thrilled that you see the potential in MooseDesk, and we’d love to continue supporting you as you explore more features ahead. Warm regards, The MooseDesk Team.
April 30, 2025
Una pasada la atención y la paciencia para explicar cada duda y detalle del Plugin. Super completo y super interesante !!!!
¡Hola! ¡Mil gracias por tus amables palabras! Nos alegra muchísimo saber que tuviste una buena experiencia con nuestro equipo de soporte. Tu satisfacción es lo más importante para nosotros. 🧡 Siempre es un placer ayudarte con cualquier duda y asegurarnos de que todo sea claro y fácil de usar. Nos emociona saber que encuentras MooseDesk tan completo e interesante — seguimos trabajando para mejorarlo cada día. Si necesitas algo más, no dudes en contactarnos. ¡Siempre estaremos encantados de ayudarte! Con cariño, El equipo de MooseDesk
April 30, 2025
Wonderful Customer Support. I'm delighted! Mia was super polite and really helpful. It would have been a struggle navigating the platform if not for her assistance. She's patient enough to understand my challenges and does a great job in helping me overcome each as they come.
Hi there! Thank you so much for your lovely feedback! 😊 It truly makes my day to know that I was able to help you navigate through the platform with ease. I’m always here to support you, so never hesitate to reach out whenever you need assistance! Wishing you all the best, Mia from MooseDesk 💖
April 30, 2025
I love it it’s a great app for your business especially with the what’s up features
Hi there! Thank you so much for your fantastic review! 😊 We’re thrilled to hear that you love the app and that the WhatsApp feature is working well for your business. We’re always working to improve and add features that can help you grow even further! If you need anything else, feel free to reach out. We’re here to support you every step of the way! Warm regards, The MooseDesk Team 💛
June 3, 2025
seems very promising and has much more functionality than our current live chat - Donna's support has been so good
Thank you for your wonderful review! 😊 We’re always working on improving and expanding features to better meet your needs. If you haven't already, feel free to explore other features like our customizable chat widgets and FAQ management — we think they could be really helpful for your business too! As always, if you need any assistance, we’re just a message away. We’re here to help you make the most of MooseDesk! Best regards, The MooseDesk Team.
April 28, 2025
It's free and everything works.
Thank you for your positive feedback! 😊 We’re thrilled to hear that everything is working well for you and that you’re enjoying the free features. We strive to provide great value, and it’s wonderful to know that MooseDesk is meeting your expectations. If you ever need any help or have any questions, feel free to reach out. We're always here for you! Best regards, The MooseDesk Team 💛
April 25, 2025
Donna and Jay were very helpful in getting the app set up.
Thank you so much for your wonderful feedback! 😊 Jay and I are both thrilled to hear that the process went smoothly, and we really appreciate you taking the time to share your experience with us. If you ever need anything else, or if there's anything we can do to make your experience even better, please don’t hesitate to reach out. Warmest thanks, Donna & Jay from MooseDesk 💛
April 24, 2025
Moose Live Chat-widgeten är en utmärkt lösning för min butik. Den erbjuder snabb och effektiv kundsupport, vilket gör hela användarupplevelsen både smidig och pålitlig.
Hej! Tack så mycket för din fantastiska feedback! 😊 Vi är så glada att höra att du tycker att Moose Live Chat-widgeten har varit en utmärkt lösning för din butik. Vi strävar alltid efter att erbjuda snabb och effektiv kundsupport, och det är fantastiskt att höra att du har haft en smidig och pålitlig användarupplevelse. Om du någonsin behöver hjälp eller har några frågor, tveka inte att höra av dig. Vi finns alltid här för att stödja dig! Vänliga hälsningar, MooseDesk Team 💛
April 23, 2025
So many online chat options to consider. We've used zendesk for years and cost just continued to rise. We are a small business <5 staff, zendesk too expensive. Switch to Moosedesk about 8 weeks ago. Everything to date has been great. Excellent service from Mia and now we're not paying for online chat. Win-win.
Hi there, Thank you so much for your kind words! It truly means a lot to us that MooseDesk has been a great fit for your team. We know how important it is to find the right tools and we’re so happy to hear that everything has been smooth so far. Mia was absolutely delighted to assist you, and she sends her thanks as well! 💛 We’re here anytime you need a hand — and we’re excited to keep supporting your journey. Warmest regards, The MooseDesk Team.
April 18, 2025
thank you for this nice easy and will configured APP fast support and very responsive , thank you Donna for your kind Help and support
Thank you so much for the lovely review! I’m so happy to hear that you’re enjoying the app and that everything is working perfectly for you. It was such a pleasure helping you get everything set up, and I’m always here if you need anything else. Feel free to reach out anytime, and I’ll be more than happy to assist you again! 💛 Best wishes, Donna from MooseDesk Team
April 16, 2025
SUper y gratuita!
¡Hola! ¡Muchas gracias por tu comentario! 😊 Nos alegra que disfrutes de la app. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte! Saludos, MooseDesk Team.
April 16, 2025
Dear customer, Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your support. Best regards, MooseDesk Team.
April 16, 2025
I recently worked with Riley from Moose to set up live chat on my store, and I couldn’t be happier with the experience. Riley made the whole process smooth and stress-free—she patiently guided me through every step, promptly resolved any questions I had, and even fixed an issue in my site’s code I didn’t know existed. Her technical skills and helpful attitude really shone through, and I’m incredibly grateful for her expert assistance. If you need top-notch support for your live chat integration, I highly recommend reaching out to Riley!
Thank you so much for your wonderful review. I’m really glad to hear that the live chat setup went smoothly and that I could assist you in resolving all the questions and issues you had. It was a pleasure working with you! If you need any further assistance or have additional questions down the line, please don’t hesitate to reach out. I’m always here to help. Best regards, Riley from MooseDesk Team.
April 10, 2025
Donna is very helpful during onboarding and replies instantly to any enquiries. It's a great app that syncs emails, live chat and Facebook messages as well. All under one roof!
Donna here, thank you so much for the awesome review! 💖 I had so much fun helping you get started, and I’m absolutely delighted to hear everything’s going well! I’m always just a message away if you need anything else. Let’s keep the good vibes rolling! Big hugs, Donna
April 9, 2025
so far so good, customer support is great. Donna and Vince helped with customizing my app :).
Aww thank you so much for the sweet words! It was such a pleasure helping you out — We’re super happy to have you with us, and we’ll always be around if you need anything else. Big hugs from me (and a high-five from Vince too!) 🫶✨ — Donna | MooseDesk Team
April 8, 2025
Such a great app, free to use - and 5 star support. Especially Donna who helped me solve an issue! I really recommend this app.
Thank you so much! 💖 I'm really glad I could help — hearing that kind of feedback puts the biggest smile on my face! 😊 It’s awesome to know you’re loving the app and the support. I’ll be right here if you ever need anything else! From Donna.
April 7, 2025
App features and support is quick and superb as hell. LOVED IT
Thank you so much for the love! We're beyond happy to hear that both our features and support hit the mark for you. We’ll keep doing our best and always here when you need us! Cheers, The MooseDesk Team.
April 6, 2025
Equipe très réactive et de bon conseil. En ca s de complications, l'équipe est disponible rapidement et le temps de réponse est assez rapide. Je recommande.
Thank you so much for your kind words and thoughtful recommendation! 😊 We’re happy to hear that our team was responsive and helpful when you needed support. Providing fast and reliable assistance is our top priority, and we’re always here if anything comes up again. Thanks again for choosing us! — The MooseDesk Team.