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MooseDesk - Support Helpdesk
Rating
5.0
feedback
182
chart
#441
All reviews
Rating Breakdown
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April 6, 2024
Fast customer service. They do their best to resolve custom requests.
Hi THE HOME STORE, Thank you so much for your feedback! We're delighted to hear that you've had a positive experience with our customer service team. Resolving custom requests efficiently is a top priority for us, and we're glad to know that we could meet your expectations. If you ever need further assistance or have any more custom requests, please don't hesitate to reach out. We're here to help!
April 5, 2024
Amazing app!! and WOW the customer support is out standing love it! there so helpful and prompt. Highly trusted platform for my business and delivering to my customers. Thank you MooseDesk you always deliver. - Side note Jason is amazing keep him.
Hi SWISH NATION, Thank you so so so much for your glowing review! We're thrilled to hear that you're enjoying our app and that our customer support team has exceeded your expectations. Providing excellent service and support is always our top priority, so it's incredibly rewarding to hear such positive feedback. We're honored to be your trusted platform for your business needs and look forward to continuing to serve you and your customers. Thank you for choosing MooseDesk!
April 2, 2024
Amazing app with a proper support! highly recommended as not only it's free but much better than some other paid app
Hi Ball Mason, Thank you so much for your kind words! We're thrilled to hear that you found our service excellent and our assistance helpful. Making the application process easy for our customers is always a top priority for us. Your vote means a lot to us, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
March 29, 2024
This helpdesk app has a clean and simple interface. It feels quick to use and has a nice flow when opening and replying to tickets. This app is very helpful for my business. I recommend it!
Hi EverWolf, Thank you so much for your kind words. Please rest assured that we will try to be better and better to serve such a wonderful customer like you. If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk. Anne from MooseDesk Support Team From MooseDesk Team"
March 28, 2024
Excellent service, and assistance always available. Very easy to apply. Vote 10
Hi American Boys, Thank you so much for your kind words! We're thrilled to hear that you found our service excellent and our assistance helpful. Making the application process easy for our customers is always a top priority for us. Your vote means a lot to us, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help! Jason from MooseDesk Support Team
March 19, 2024
Very easy to understand but powerful tool, to handle FAQ and customer requests. I would also like to point out the very fast and friendly support. A must have app for every Shopify store!
Hi Securando B2B Shop, Thank you so much for your positive review! We're thrilled to hear that you found our tool easy to understand and powerful for managing FAQs and customer requests. Providing fast and friendly support is a top priority for us, and we're delighted that you had a great experience with our team. Your endorsement means a lot to us, and we're honored to be considered a must-have app for every Shopify store. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help! Jason from MooseDesk Support Team
March 10, 2024
The team at MooseDesk are straight up awesome. The representative i spoke with Anne was above and beyond more then helpful. They are super friendly, attentive and willing to help with anything. I needed a function customized for my site and they had someone from the development team create it for me right away. The app is amazing, the team is awesome and i highly recommend it to anyone needing a helpdesk system on their site and i look forward to working with them in the future!
Hi Skyler, I wanted to reach out and express my gratitude for taking the time to leave a review for our product and service as well. Your feedback is truly appreciated and we are thrilled to hear that you had a positive experience. The new features are going to be released soon, stay tuned for new updates Thank you for your support and for helping us improve our offerings Best regards, Anne from MooseDesk Support Team
March 9, 2024
Easy to use, excellent customer service, development engineers also helped us solve problems during non-service hours. Although we did not adopt this application as a solution in the end, it did provide a good experience overall.
Dear 貓菓子 MAO KUE TSI, We're delighted to receive your 5-star review! Thanks for highlighting our excellent customer service. We're glad our team could assist you, even outside regular hours. While we understand our app needs improvement to be your go-to solution, we're grateful for your positive experience overall. Your feedback is invaluable as we strive to improve. Wishing you a fantastic day! Jason from MooseDesk Support Team
March 8, 2024
We're very impressed with this application so far. It has been well developed and we've found it fairly easy to set up. Looking forward to the new development of features over the coming years. Thank you for the application.
Dear WONDERCRAFT LTD, We're thrilled to receive your glowing 5-star review! Thank you for recognizing our efforts in delivering top-notch customer support app. Your satisfaction is our priority, and we're delighted we could meet your expectations. If there's anything specific you loved or any area we can improve, please let us know. Your feedback is invaluable. We're grateful for your support and look forward to serving you again. Should you have any questions or need assistance, don't hesitate to reach out. Thanks again for choosing MooseDesk, MooseDesk Team
March 7, 2024
Excellent experience, they helped with a custom contact us page and few other things. Customer support is top notch. I will keep posted as i make this my main customer service ticket support platform.
Dear Goods Nova, Thank you so much for taking the time to leave us such a fantastic 5-star review! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our app and service. MooseDesk will try as best as we can to be proudly your go-to customer service app. It's our pleasure to serve you. Please feel free to hit us up anytime. We are happy to assist you. Once again, thank you so much! MooseDesk Team :)
March 3, 2024
Great app, super easy to use, the support staff are quick to respond and address all issues. Highly recommend.
Hi GameHive, It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you. If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk. From MooseDesk Team
Feb. 17, 2024
Nice app. Tom is so supportive!
Hi there, Thank you so much for your review. We're delighted to hear that you had a positive experience with our app. Your feedback means the world to us. If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk. Thank you so much MooseDesk Team
Feb. 9, 2024
A really great app! The company is very friendly and takes the time to answer all your questions. May they be proud of it.
Hi Navigatie Nederland, Thank you so much for your generous review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with MooseDesk Support Team! It's always rewarding to know that our efforts to provide top-notch support and product are being recognized and appreciated by our valued customers like you. Thank you once again. If you need help with anything at anytime please don't hesitate to let us know. Sincerely, MooseDesk Team
Feb. 7, 2024
This app is really easy to use and has a ton of features. The support has also been extremely helpful.
Hi there Runic Dice, Thank you so much for your kind words. We are over the moon when reading this review. Your trust and satisfaction is what drives us forward. We will try our best to make the app get better and better. Thank you once again for choosing MooseDesk! We are honored to have you as a valued customer. Sincerely, MooseDesk Team
Feb. 1, 2024
Tenacious to resolve every problem so far. Works like a charm. Top app.
Hi there, Thank you so much for our kind words and your continued trust in MooseDesk. It truly makes our day. Rest assured that we will keep on improving our services to make you feel even better when using our app. In the meantime please don't hesitate to let us know if you need help with anything at any time. We're just a message away! Have a wonderful day, and take care! MooseDesk Support Team
Jan. 26, 2024
This app is easy to use and the service is great. recommend!
Hi buddy! Thank you so much for taking the time to provide your feedback. We are excited to know that you had a great experience with MooseDesk features and our support. While exploring MooseDesk, please do not hesitate to share any suggestions you might have to improve the app. We are all ears to the ideas from our users! Besides that, feel free to reach out to us if you run into any difficulties. We are always here to help you out. Take care! MooseDesk Support Team
Jan. 14, 2024
I recently had the pleasure of working with Tom from Moosedesk's support team to set up my Shopify account, and I couldn't be more impressed with the level of service I received. Tom's assistance was nothing short of exceptional. He guided me through the entire process with patience and expertise, ensuring that I understood every step along the way. His knowledge of the platform and commitment to customer satisfaction truly stood out. Moosedesk's support team, and especially Tom, demonstrated a high level of professionalism and dedication. It's evident that they prioritize their customers and go above and beyond to provide top-notch assistance. I highly recommend Moosedesk for anyone seeking reliable and friendly support. Thanks again to Tom and the entire Moosedesk team for making my experience a positive one. I look forward to continuing to work with your platform!
Hi there! We are so glad to hear that you enjoyed the features of MooseDesk, especially the support experience that Tom provided. Rest assured that whenever you reach out to us, no matter it is Tom or any other agent, we strive to keep up with the standard quality service consistently. At MooseDesk, customer support is always one of our top priorities that we focus on! Again, thank you for putting your trust in MooseDesk and allowing us to become a partner on your eCommerce journey. Sincerely! MooseDesk Support Team
Dec. 23, 2023
Although App's feature for small use cases is a little bit limit, the customer support is perfect. App is really easy to use and the UI is good for non-tech agent. 5 star for every thing, hope to see more integration in future like amazon and facebook.
Good day, my friend! We totally understand that MooseDesks still has room for improvements and we are committed to fulfill them. More importantly, your feedback would inspire and motivate us to continue the journey of developing MooseDesk. Please also keep in mind that our support team is always ready to help you out whenever you need any assistance while using our app. Best regards! MooseDesk Support Team
Dec. 19, 2023
This is the best app, absolutely great. Setting up was very easy because i had to do nothing. Support did it all and with love and kindness. Every store needs this app or your store will miss out on a great thing. Jason was very helpful and deserves the credit for my store's addition !
Hi Jervise! Thank you for your kind words towards MooseDesk and the support that Jason provided to you. We always keep in mind that accessibility is an important factor, especially for merchants with Please also keep in mind that our support team is always ready to help you out whenever you need any assistance while using our app. Best regards! MooseDesk Support Team
Dec. 5, 2023
This is the best app for me, 100/10 - support, Tons of features which even paid apps don't provide, easy interface, Fast updates, as of now when i am using it, it's absolutely free and getting this for free is too Good! The team is doing great! Keep Going, i would like a life chat feature for the widget but even without it its great and i hope the feature will be announced very soon! :)
Hi buddy! Thank you so much for your compliment and becoming one of our very first early birds to try out MooseDesk. Your feedback really inspires us to continue developing the app and adding more awesome features in the near future. We are also excited to inform you that the Live Chat feature is also coming in the early of March 2024 so stay tuned for new updates from us! Other than that, don’t hesitate to reach out whenever you run into any difficulties, we are here to help. All the best! MooseDesk Support Team