Moose: AI Chatbot & Live Chat
Elevate customer support with AI chatbot, live chat & FAQs
Rating
5.0
feedback
463
chart
#224
All reviews
Review RSS Feed
May 21, 2025
Just installed MooseDesk and have problem got it started. I have contacted the support Donna who was a great help! She is very polite and professional and guide me though the whole process by simplying the way make it easier! Thanks a lot to Donna's hlep!
May 18, 2025
So far this app has been perfect, literally cant fault it. Setup was easy, everything has been intuitive. Moose team; thank you.
May 18, 2025
Perfect live chat, I hope this app stays for free, special thanks to DONNA in the support team
May 16, 2025
Super snelle en prettige service. deze mensen doen er alles aan om jou de beste beleving van hun app te bieden
May 16, 2025
Great help desk. It's very good for customer service and has a lot of options. I took a long time to find the app that could meet my needs, and finally, I got it. I hope they choose the applicable price when the paid version starts. Finally, the support time is very helpful. Honestly, itsa smart choice for customer services
May 8, 2025
May 7, 2025
Amazing app, easy to use, great and free platform. Service team is so helpful especially when it comes to fixing issues I had within the app. Thank you!!! Amazing job Donna and Jay for supporting me through my issues
May 5, 2025
Recommended! Everything works perfectly and the customer service is amazing.
May 1, 2025
We have been using the Live Chat and Whatsapp redirection facilities for a while and are very happy for having chosen this app for our new store. At the beggining we have faced some minor issues and bugs (as in all new apps and installations) but their support team is so great that they quickly answered and solved them even during bank holidays. We also asked for some custimization and they have also answered our requests quickly. We strongly recommend this app. Cenk
Thank you Cenk for those awesome compliments! Moosedesk team will certainly try to improve our services day by day and with kindness from merchants like yours we are more and more motivated to do better! Let us know on Live Chat or email support when you need us. We will be there for you :D Moosedesk Team.
April 30, 2025
I'm mainly using MooseDesk to manage my FAQ section. The app is generally easy to use and convenient. I’m currently on a free beta version, so I understand that not everything is fully polished yet. I did run into a bug when adding a new question — it broke the formatting (fonts, bold text, etc.). Support eventually fixed it, but the time zone delay made the whole process a bit frustrating. Since then, I've been hesitant to make further edits. That said, the tool shows promise, and I’ll likely use it for more features in the future. I’d recommend it to store owners looking for a simple FAQ solution, keeping in mind that a few improvements are still needed.
Hi dear, Thank you, Kandix, for taking the time to leave such a thoughtful and constructive review. ❤️ We’re glad MooseDesk has been helpful for managing your FAQ and truly appreciate you being part of our beta journey. We're really sorry for the formatting bug you encountered earlier — and we completely understand how frustrating the delay must have been. The issue has now been thoroughly resolved by our dev team, and we’ve implemented safeguards to prevent it from recurring. We’re also actively working to reduce timezone friction by expanding our support coverage. Your feedback helps us grow and improve every day. We’re thrilled that you see the potential in MooseDesk, and we’d love to continue supporting you as you explore more features ahead. Warm regards, The MooseDesk Team.
April 30, 2025
Una pasada la atención y la paciencia para explicar cada duda y detalle del Plugin. Super completo y super interesante !!!!
¡Hola! ¡Mil gracias por tus amables palabras! Nos alegra muchísimo saber que tuviste una buena experiencia con nuestro equipo de soporte. Tu satisfacción es lo más importante para nosotros. 🧡 Siempre es un placer ayudarte con cualquier duda y asegurarnos de que todo sea claro y fácil de usar. Nos emociona saber que encuentras MooseDesk tan completo e interesante — seguimos trabajando para mejorarlo cada día. Si necesitas algo más, no dudes en contactarnos. ¡Siempre estaremos encantados de ayudarte! Con cariño, El equipo de MooseDesk
April 30, 2025
Wonderful Customer Support. I'm delighted! Mia was super polite and really helpful. It would have been a struggle navigating the platform if not for her assistance. She's patient enough to understand my challenges and does a great job in helping me overcome each as they come.
Hi there! Thank you so much for your lovely feedback! 😊 It truly makes my day to know that I was able to help you navigate through the platform with ease. I’m always here to support you, so never hesitate to reach out whenever you need assistance! Wishing you all the best, Mia from MooseDesk 💖
June 3, 2025
seems very promising and has much more functionality than our current live chat - Donna's support has been so good
Thank you for your wonderful review! 😊 We’re always working on improving and expanding features to better meet your needs. If you haven't already, feel free to explore other features like our customizable chat widgets and FAQ management — we think they could be really helpful for your business too! As always, if you need any assistance, we’re just a message away. We’re here to help you make the most of MooseDesk! Best regards, The MooseDesk Team.
April 28, 2025
It's free and everything works.
Thank you for your positive feedback! 😊 We’re thrilled to hear that everything is working well for you and that you’re enjoying the free features. We strive to provide great value, and it’s wonderful to know that MooseDesk is meeting your expectations. If you ever need any help or have any questions, feel free to reach out. We're always here for you! Best regards, The MooseDesk Team 💛
April 25, 2025
Donna and Jay were very helpful in getting the app set up.
Thank you so much for your wonderful feedback! 😊 Jay and I are both thrilled to hear that the process went smoothly, and we really appreciate you taking the time to share your experience with us. If you ever need anything else, or if there's anything we can do to make your experience even better, please don’t hesitate to reach out. Warmest thanks, Donna & Jay from MooseDesk 💛