Moose: AI Chatbot & Live Chat
MooseDesk - Support Helpdesk
Rating
5.0
feedback
410
chart
#255
All reviews
Review RSS Feed
Dec. 12, 2024
By far the best support I've received! They assisted me with every step of the setup process and made sure all of my ideas were realized. Their responsiveness and professionalism were outstanding. I highly recommend their service, as they truly went above and beyond to meet all my expectations.
Dear Wisdom store, Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your support. Best regards, Riley from MooseDesk Team
Dec. 9, 2024
quit easy to use, nice support, only what I would like to change is Whatsapp connection... will be nice if whatsapp can work with chat window not in separate website.
Hi dear, Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. Thomas from MooseDesk
Dec. 4, 2024
I'm giving Moose: Live Chat WhatsApp, FAQ a five-star rating because it's a solid app that integrates well with Shopify. A standout aspect for me has been the FREE customization and customer support, especially from Anne. She has been incredibly helpful, responding promptly to my queries and ensuring that any issues were resolved efficiently. Her dedication and professionalism significantly enhanced my experience. I would recommend this app to other Shopify store owners who need reliable chat and FAQ solutions.
Wow! Your 5-star review brought big smiles to our faces. We’re thrilled to hear that you enjoyed Moose. Our team puts a lot of heart into making sure every detail is just right, and your kind words mean so much to us. If there’s anything we can do for you in the future, please don’t hesitate to let us know. We’re here for you! Anne from MooseDesk
Dec. 4, 2024
best app for faq builder
Hi dear We’re so happy to have you as part of MooseDesk valued customers ! Your 5-star review means so much to us and motivates us to keep striving for excellence. It’s customers like you who make all our efforts worthwhile. If there’s anything you’d like to share or ways we can improve, don’t hesitate to let us know. We’re always excited to hear from our amazing customers. With heartfelt thanks, Mina from MooseDesk
Nov. 30, 2024
Excellent
Hi Elmore, Thank you so much for your kind words and the 5-star rating! It truly means the world to us to know that you had a wonderful experience. We’re constantly striving to exceed expectations, and your feedback reassures us that we’re on the right track. We hope to serve you again soon! Sincerely, Anne from MooseDesk
Nov. 29, 2024
Great support! Great App Design! Enthusiastic about these people.
Hi dear, Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your support. Best regards, Anne from MooseDesk Team
June 22, 2025
Amazing Messaging App with Outstanding Support! MooseDesk has been a game-changer for my Shopify store! The app is incredibly user-friendly and integrates seamlessly, making it so much easier to manage customer messages efficiently. What truly stands out is their customer support—it’s exceptional! The team responds lightning-fast and goes above and beyond to assist with any queries or concerns. It’s clear they genuinely care about their users. If you're looking for a reliable messaging solution for your store, I highly recommend MooseDesk. They’ve made my life so much easier, and I’m beyond satisfied with their service!
Store
My Store
Using app
7 months
Hi Gems Crowd, Thank you so much for your amazing 5-star review! Your support means the world to us and keeps us motivated to deliver the best. If there's anything more we can do for you, we're always here to help! Best regards, Sam from MooseDesk
Nov. 25, 2024
The best application of this style that I've tried, very complete because in addition to having the chat widget, you can incorporate a faq page and a contact page. And best of all, the speed of the support to adapt it to my website! 100% recommendable!
Hi Hifi Media Store, Your 5-star review truly brightened our day! Thank you for recognizing the effort we put into ensuring every customer has a memorable experience. We’re so happy to have earned your trust and look forward to continuing to exceed your expectations. Sincerely Thomas from MooseDesk
Nov. 25, 2024
Amazing app, i will rate it as 100
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Your support means the world to us and helps us continue to improve and serve our customers better. Wishing you all the best in the future! Mia - MooseDesk Support Team
Nov. 24, 2024
amazing customer support!
Hi la CLIT Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your support. Best regards, Riley from MooseDesk Team
Nov. 23, 2024
The app is very easy to use and useful. Especially the support team, very fast. Thank you very much team. Hope the team will develop more new functions in the near future. I recommend this app.
Xin chào! :) Thank you for your amazing review and for choosing us! Providing exceptional service is what we aim for, and we’re so glad we were able to deliver. Your feedback is greatly appreciated and will motivate us to continue improving. We hope to see you again soon! Sincerely, Anne from MooseDesk
Aug. 11, 2025
Donna is a big help. She is quick to respond and gets things done fast. Thanks Donna.
Hi Pure Organic Vitamins, Thank you so much for this glowing review! We’re thrilled to hear that you had such a fantastic experience. Your support and trust in us mean everything, and we’ll continue doing our best to keep delivering quality service. Please don’t hesitate to reach out if there’s anything we can assist you with in the future! Best, Anne from MooseDesk
Nov. 19, 2024
I was impressed by how fast the response was during the support session with Anne. Thank you for the prompt replies!
Hi, This is Anne here. We truly appreciate your wonderful review and the time you took to share your experience. A 5-star rating from a valued customer like you is the greatest compliment we can receive. Your satisfaction is our top priority, and we look forward to building an even stronger relationship with you in the future! Sincerely, Anne from MooseDesk
Nov. 16, 2024
So far so good - the app looks very comprehensive and support has been very quick to respond and super helpful!
Hi The Hay Expert, Thank you for your amazing review and for choosing us! Providing exceptional service is what we aim for, and we’re so glad we were able to deliver. Your feedback is greatly appreciated and will motivate us to continue improving. We hope to see you again soon! Sincerely, Anne from MooseDesk
April 27, 2025
The product works great and seamless on all devices and helpful technical help is always there if you need it.
Hi dear, We truly appreciate your wonderful review and the time you took to share your experience. A 5-star rating from a valued customer like you is the greatest compliment we can receive. Your satisfaction is our top priority, and we look forward to building an even stronger relationship with you in the future! Sincerely, Anne from MooseDesk
Nov. 15, 2024
Good
Hi Critta Led, This is Mia from MooseDesk Team. Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued MooseDesk users like you. If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Nov. 14, 2024
Hi Deniz, I wanted to reach out and express my gratitude for taking the time to leave a review for our product and service as well. Your feedback is truly appreciated and we are thrilled to hear that you had a positive experience. From Thomas - MooseDesk Team
Nov. 13, 2024
Mina was such a HUGE HELP!!!! Thank you so much!! excellent customer service!! Fast response times!!
Nov. 12, 2024
I was really eager to install an Live Chat and came across this app. Sam was amazing! She helped me in so many ways. As a Shopify store owner, I haven't seen any other app that focuses on future development like this one. They're offering a fantastic free service while aiming for growth. I wish them all the success!
Hi Stablos, Thank you so much for your 5-star review! We’re thrilled to know you had a great experience. Your feedback inspires us to keep improving and serving you better. If you have any other concerns, feel free to chat with us. Best regards, Sam from MooseDesk
Nov. 12, 2024
We really needed to improve the way we were communicating with customers and knew a help desk system was the way forward. We wanted our customers to have many ways to contact us, but for us to deal with their enquiries from the same app. Moose Desk really does that. I've been in touch with their own customer services twice in the last 24 hours to have a few things tweaked and the response was quick and positive. Really rate this app!
Dear Frankton's, Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your support. Best regards, Riley from MooseDesk