All reviews

Rating Breakdown

  • 5
    99% (181 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 21, 2024

Great CS and app! highly recommend

Using app

10 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi MugenSense, Thank you so much for your kind words, it’s a great motivation for me and our team to keep improving ourselves! It is our pleasure to assist you. Please don't hesitate to reach out whenever you have any concerns. Have a great day! Mia from MooseDesk Team

5 / 5 Share

Aug. 19, 2024

Great

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you, We couldn't be happier to have met your expectations with our app and services! Our app will definitely improve thanks to your support. If you have any questions or concerns, feel free to contact us by live chat or email. Best wishes, Mina from MooseDesk Team

5 / 5 Share

Aug. 18, 2024

Fantastic app, exceptional customer service. I highly recommend this app to anyone who needs a functional chat and the team modifies it to your needs.

Store

Dadaloo

Using app

23 minutes

Total reviews

5

Average rating

5.0

Developer Reply

Hi Daniel, thank you so much for your kind review. It really makes our day to have a chance to hear your opinion. Rest assured that we will work harder to bring the best product to you :) Anne from MooseDesk Support Team

5 / 5 Share

Aug. 16, 2024

SO far, so good. Very very helpful and responsive.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Good day Sodd Ocks, Thank you so much for such a lovely review! Mina will be overjoyed when they read your excellent review. If you continue to support us, our team will work even harder to provide you better products and services. For us, you'll always be a source of joy! Please feel free to contact us at any time by live chat or email. We are excited to speak with you! Best wishes, Mina from MooseDesk Team

5 / 5 Share

Aug. 14, 2024

Always great help, Mina i so helpfull so would recommend this app

Using app

About 1 month

Total reviews

4

Average rating

4.8

Developer Reply

Good day to you, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or email. Your satisfaction is always our highest priority! Best regards, Mina from MooseDesk Team

5 / 5 Share

Aug. 13, 2024

Outstanding service and outstanding App and just keep getting better. It is so clean and clutter free, better than the expensive Support Ticket Apps I have used in the past. I am using this on 3 of my websites. Well done guys.

Using app

3 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi Terry, Thank you so much for your kind words. We sincerely appreciate you taking the time to share your positive experience with MooseDesk. Our team is committed to delivering exceptional service and high-quality products, and your generous review affirms that we're succeeding in our mission. Thank you once again. If there's anything we can do to improve your experience, please feel free to reach out! Sincerely, MooseDesk Team

5 / 5 Share

Aug. 12, 2024

Great app!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi Poster Peak, Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you're enjoying our app and that it's meeting your needs. Your feedback motivates us to keep improving and providing the best service possible. If you have any suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing us and for being a valued customer. Best regards, Sam from MooseDesk Support Team

5 / 5 Share

Aug. 9, 2024

The functionality is very rich and powerful! The technical support is also very quick, almost meeting all my needs. It would be perfect if the templates could be more diverse and allow uploading of custom fonts.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Curtarra, I really appreciate you taking the time to share your thoughts with us! Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. Please do not hesitate to contact us if a problem arises. We are always available to assist you. Mia from MooseDesk Team

5 / 5 Share

Aug. 7, 2024

So good app and best of all its free and mina is from the best service members I talked to

Store

OSTechs

Using app

25 days

Total reviews

2

Average rating

5.0

Developer Reply

Good day OSTechs! We couldn't be happier to have met your expectations with our app and services, especially Mina! Our MooseDesk app will definitely improve thanks to your support. If you have any questions or concerns, feel free to contact us by live chat or email. Best wishes, Mina from MooseDesk Team

5 / 5 Share

Aug. 7, 2024

Simple to install and use (just used the FAQs so far), and fantastic support! Had a minor snag and they resolved it right away. Thank you!

Store

Brook

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much! We were overjoyed to receive such positive feedback! Because of you, we now have even more motivation to improve our services in the coming days :D If you require assistance, please contact us via Live Chat or email. Have a wonderful day! Mina from MooseDesk Team

5 / 5 Share

Aug. 7, 2024

Einfach zu bedienende App, die auch noch gut aussieht. Der Support von MINA war schnell, unkompliziert und sehr freundlich. Vollstens zu empfehlen! :-)

Using app

About 3 hours

Total reviews

6

Average rating

5.0

Developer Reply

Hallo Wir freuen uns sehr über Ihre 5-Sterne-Bewertung! Es ist wunderbar zu hören, dass MooseDesk Ihre Bedürfnisse und Erwartungen erfüllt. Unser Ziel ist es, den bestmöglichen Service zu bieten, und Ihr positives Feedback motiviert uns, uns weiter zu verbessern. Wenn Sie jemals Fragen oder zusätzliches Feedback haben, sind wir hier, um Ihnen zu helfen. Danke, dass Sie sich für MooseDesk entschieden haben! Mina von MooseDesk

5 / 5 Share

Aug. 7, 2024

推荐,好用

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Honeywell Smart Lighting, 感谢您给予我们的五星评价!🌟 我们很高兴听到您喜欢我们的应用程序,并且它满足了您的需求。您的反馈激励我们不断改进,提供最好的服务。 如果您有任何建议或在未来需要帮助,请随时与我们联系。我们在这里为您服务! 再次感谢您选择我们并成为我们尊贵的客户。 此致, MooseDesk 支持团队

5 / 5 Share

Aug. 5, 2024

Just getting started with the app, but it looks promising. I needed some help and they were fast to respond and solve an issue that I brought up. They seem very helpful and friendly. Recommend!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Greetings BulkSchoolSupplies! Mina and our entire team thank you for those awesome compliments! Moosedesk team will certainly try to improve our services day by day and with kindness from merchants like yours we are more and more motivated to do better! Let us know on Live Chat or email when you need us. We will be there for you :D

5 / 5 Share

Aug. 5, 2024

Muy eficiente el area de atención al cliente, soluciones rapidas 100% efectivas

Using app

1 day

Total reviews

7

Average rating

5.0

Developer Reply

Have a good day, Thank you so much for your kind words! We're thrilled to hear that you found our service excellent and our assistance helpful. Making the application process easy for our customers is always a top priority for us. Your vote means a lot to us, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help! Mina from MooseDesk Team

5 / 5 Share

Aug. 5, 2024

So I originally came to this app looking for a good shopify inbox alternative. At the time they didnt have livechat, but now they do!! So it is literally perfect, the interface is user friendly and makes managing tickets so much easier. Perfect app and they are always improving!! They also have such a friendly support team

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Wendy, We're incredibly grateful for your wonderful 5-star review. It's customers like you who make our work truly rewarding. We're always striving to improve, so if you have any suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you again, and we look forward to your next visit! Anne from MooseDesk Team

5 / 5 Share

Aug. 5, 2024

I had an excellent experience using this tool. The support provided by the team was outstanding and greatly appreciated. During testing in my development environment, I found that the tool's functionality worked flawlessly without necessitating any code changes, which significantly streamlined the implementation process.

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Hi Suresh Shankar Thank you for taking the time to leave us a perfect 5-star review! We're honored to have earned your trust and loyalty. As a valued customer, your opinion means a lot to us. We'll continue working hard to provide you with the best possible experience. Looking forward to exceeding your expectations on your next visit! Anne from MooseDesk Team

5 / 5 Share

Aug. 3, 2024

Une fois que vous avez compris l'application, elle est facile à utiliser. Mais le plus important pour moi est le support de l'application, et il est excellent ! Un grand merci !

Using app

About 22 hours

Total reviews

5

Average rating

5.0

Developer Reply

Hiii Ketsia Merci beaucoup pour votre avis 5 étoiles ! Nous sommes ravis d'apprendre que vous avez vécu une excellente expérience avec nous. Vos aimables paroles comptent beaucoup pour notre équipe. Nous avons hâte de vous servir à nouveau bientôt ! Anne from MooseDesk Team

5 / 5 Share

July 31, 2024

Great app and service so far. Very responsive!!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Mia from MooseDesk Team

5 / 5 Share

July 31, 2024

My support agent Mina, was so helpful today with my questions. With every answer she also shared a screenshot with me. Customer Service isn't dead after all!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Have a fantastic day, We appreciate your kind words. Mina and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team. If you need additional help, please contact us! Best regards, Mina from MooseDesk Team

5 / 5 Share

July 29, 2024

I had a couple of questions and Mia was able to answer them and provide assistance quickly. The app is everything I have been looking for to simplify customer chats, frequently asked questions, claims, etc. It is fast, customizable and the support is 100% invested in quickly getting you help when you need it. I have searched for the perfect app for the right price for about two years now and wish I had found Moose quicker.

Using app

About 2 months

Total reviews

8

Average rating

4.0

Developer Reply

Hi Owen, it's Mia here Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Have a wonderful day, and take care! Mia from MooseDesk