Multi‑Store Sync Power
All reviews
We've been using the app for over a year now and it's been doing a good job syncing all of our products in multiple stores and locations. Even though we might have had occasional small issues with syncing individual products, the support team was always quick to reply and help us find the cause and resolved it. The app is easy to use and set up. Overall very good system.
Top notch. Great customer service, very responsive when I panic. Great knowledge, app works amazingly. Thanks!
A little issue at start when upgrading the plan, but the support has been very reactive and effective. I use this app to sync my stores's inventory and everthing is working perfectly.
I wanted to wait until we were fully set up and had been running the app for a while before rating it. This app has done exactly what we were looking for and is a great value for the price, considering how much time it is saving our team! My company has two physical stores, each with its own Shopify store, but a lot of our products are sold on both sites. We used to manually create a listing on each of our sites for each new product, manually update on each site whenever a change needed to be made for a product listing, and manually had to communicate across locations and update inventory when an item was sold at one location. Besides taking up a lot of extra time, this also left a significant margin for error and lack of consistency in the product listings across the two sites. With this app, whether we're creating a new listing or updating an existing one, we can now do that one time, in one place, and see the changes reflected across both of our sites. We were even able to sync up both of our locations for inventory, so when an item sells or is added at either store, it automatically updates across both. I also want to note that I had a few questions before installing the app and during the setup process and the developer's team has been very helpful, with fast but thorough responses to all of my questions and helped me get the app up and running quickly and smoothly. They also made sure I knew how to back up my products prior to installation so that I felt more confident when installing the app in case there had been any issues. I did have to spend some time making sure that all of our products had unique SKUs before activating the app but since I took the time to ensure that was done, I didn't have any problems once I installed the app. Very happy with this app as are my co-workers who were doing most of the manual work before, and my bosses who have the peace of mind in knowing that none of our product listings will have inconsistencies.
A very responsive and professional team, I do not regret working with them ! Thanks a lot and keep it up !
This app has helped us avoid errors managing inventory across multiple stores and has streamlined our product launch process. We had a few issues in the setup which turned out to be out own fault but support were responsive and helped us figure out the problem quickly. Highly recommended!
Works great and is very reliable. The support team is always super helpful and quick to respond to any questions.
Great app, works like a charm, we're syncing 3 Shopify stores without any issues. Support is super fast and attentive.
Simple and perfect. Ran some tests and it's great, syncs the products easily and quickly. I was glad for the free option, as we needed something for proof of concept without being charged monthly. I just hope we get more products so that we can give you money! Wonderful support too. I can only hint towards developing better interface options for viewing plan pricing down the road. Other than that, flawless.
I downloaded this app to automate inventory between two Shopify stores, one in Japanese and one in English. I really appreciate the level of customization that comes with it, and my boss is willing to pay for the very low monthly price for this service. I had some trouble because of the customization and emailed the developer's support, and they were very quick with their replies and super helpful. I would recommend this to anyone running multiple stores.
I used this app to link products, inventory and collection for my four stores. There were some small challenges on the way but the tech support is amazing. They are always very helpful and get the request done in timely fashion.
If you are looking for a simple way of managing multiple stores and inventory this is by far the best app available for shopify. As a developer that has built many sites for clients this app has saved us hundreds of hours of time and hundreds of dollars managing our inventory between our stores and online sites. We have 7 physical locations with it's own inventory for each store, this app has allowed us to sync and sell ONLY the products we have in store for that particular shopify site. The developers of this app is the most professional people that I have had to pleasure of working with, we have setup a couple of online face to face meetings to discuss enhancements, configurations and minor issues that were encountered during setup and they quickly provided a solution to help us move forward. We have over 5,000 products in our stores and are adding new products daily to our main store which are being automatically synced to the other online sites for each location. We have linked our POS and Inventory system to our main site and the rest is automatically handled by Multi-Store Sync app. The configuration is pretty straight forward with a few things that you have to ensure is configured correctly, however the safety net feature allows you to build additional sites without the fear of impacting inventory on your main store.
This the app hoping it would help connect my inventory between stores. My store started deleting inventory on its own. Contacted shopify support and they told me it was an issue with multi store. Multi store ended up erasing my inventory data and changing my SKU numbers, causing the store to suddenly have zero inventory in SKUs. Not sure how extensive the damage is, but we've deleted the APP and now have to go in and do a full inventory count. maybe this app is a good solution, but changing my SKU numbers and inventory count is not something i can deal with right now.
Thank you so much for trying the app and finding the time to connect. We are glad we managed to get to the bottom of it and identify the data corrections required in order to use the app. Welcome back and let us know should you need anything else :)
We were looking for the solution for syncing inventory and products between two different stores. The app helped us to achieve that. Awesome App! In terms of the support, it was really quick, and thanks to Daniel and the team for that.
Great app, easy to use. The customer support team was super quick to work with us and help resolve the issue and followed back up a week later to make sure it was still resolved without any new occurrences. Good app and great support team.
What an amazing piece of software (app). Sync of any kind is usually a pain and prone to errors but Multi‑Store Sync Power (Egnition) is a very well made app. It is perfectly syncing our products (over 5000 including SKUs) through our unique Barcodes. We could not use SKU as sync entity as they are not unique but Barcodes are and Egnition provides Barcodes as sync entity which was great news for us. Now we can save a lot of admin time to keep the products in sync which was always a huge pain, prone to errors and expensive in many ways. Thank you for all your help over the phone and emails. Great work - well done! Cheers!
Don't install the app!!! Almost 2000 variants turned to negative qty and still not sure it messed up other items as well. I emailed support back and forth but they reply my email every 2 days without a solution for almost a week. Decided to just uninstall it. Now I need to fix up the whole inventory which will take me a while :(
Don't install the app!!! Almost 2000 variants turned to negative qty and still not sure it messed up other items as well. I emailed support back and forth but they reply my email every 2 days without a solution for almost a week. Decided to just uninstall it. Now I need to fix up the whole inventory which will take me a while :(
Thank you so much for your review and apologies the communications on our side were not great. Indeed, the app requires unique SKU for each variant and speaking of one-way sync it is only possible for products & collections but not inventory. On behalf of the team, we apologize for not explaining it clearly and not providing an adequate level of support on this occasion.
App goes down erratically and causes issues with our inventory sync. If you are high SKU and high traffic store then even a 30 mins of app downtime can cause a havoc with inventory. Our store sync was down for more than 6 hours. In this day and age an essential service being down for 6 hours is a joke. Developer team is in Australia with no contact number listed or support allocated for customers in European time zones. No references for the company egnition or developers working at egnition found on LinkedIn, twitter or github. Makes us wonder if our store is in safe hands. Irresponsible? OR secretive? Stay away from the app if you are heavily reliant on store sync in (near) real time.
Thank you for your review and email communications on this subject. We are sorry the app experienced the problem & slowed down significantly. As we assured you no data was lost during this period of time and the app caught up on all the changes by the end of this process. As for the support, I can assure you that the team is spread across the globe (including few team members in CEE) and work using the follow-the-sun approach which is the only way to ensure the current support guarantee. We indeed do not provide the phone support at this stage since it would require an increase in the fees and merchants have been praising us for the ability to keep the fees at the current level, so, we made a decision to keep it this way.
See Updates below: Original Review: The app is great, all the features are very nice but lacks on what it should do best. Found multiple issues during syncs including using their fail safes. Creating an order on one store and deleting an order with the exact same items on another .. Causes inventory issues. Recommend the use of a better algorithm. Recommend providing Master slave store configuration (one way syncing). Love what you did with the prices, but give us more options for us who work the prices from the cost.. Say allow selecting the cost as the basis for the Price (cost-plus) Update 1: Upgraded to 4 star from their great support. Once a solution is found will update Update 2: After giving the team the details and ways to replicate the issue. The team took action and updated their app and fixed the remainder issues. We are really satisfied with the App and their amazing support. Thank you! Updated to 5-stars
Hi Team at Privé Perfumes, Thank you for taking the time to review the app and share a number of great suggestions - this is highly appreciated! We will certainly be happy to work together with you to review & resolve any issues that have come up during your use of the app, we will just need the extra information if you are open to that (we will reach out separately). Also, happy to bring up the additional price logic with the product team to see if we can introduce it.
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