Multi Vendor Marketplace
Build Your Multivendor Marketplace with 1000+ Advance Features
Rating
4.5
feedback
842
chart
#1,139
All reviews
Rating Breakdown
Review RSS Feed
Sept. 8, 2024
when i saw some of the reviews saying we send complains and no reply i thought this reminds me with some company which i had very bad experience with , then i looked at the author i was surprised , its the same author , the world is small note: Look at their good reviews, alllllllllllllllllllllllllllllllllll fake , and in a shameful artifical way .
Update: We have attempted to reach you via email, phone, and WhatsApp but have not been successful in connecting. If you are receiving this message, we kindly ask you to contact us at [email protected] at your earliest convenience. We would like to discuss any concerns you may have. Thank you for your attention to this matter. We look forward to hearing from you soon.- Team Webkul ------------------------------------------------------------------------------------------- Hi,There! Please excuse us for the unfortunate experience you had with the app. We have checked our ticketing system but we're unable to find any ticket or live chat from your registered email address. If you have sent us an email or chat, please provide the ticket number for reference. Additionally, we have sent you an email and contacted you via WhatsApp too. Kindly check the messages so we can address any concerns effectively. Looking forward to sort the things up!!- Team Webkul
Aug. 28, 2024
NO recomiendo esta aplicación, no existe una buena comunicación con soporte técnico, no hemos usado vuestra App y no la podemos usar porque ahora subieron el precio a $15, pero siguen cobrando el valor de $10 mensualmente aunque no la usamos. Procedo a desinstalar esta aplicación.
Hi,There! Please excuse us for the unfortunate experience you had with the app. Our team has made several attempts to reach you via email and phone without success. To ensure we address and resolve your concerns effectively, we kindly request that you schedule a meeting with us at your earliest convenience via this link: https://webkul.bookingcommerce.com/en/onlinemeeting - Team Webkul
Aug. 25, 2024
This app is not working for a very long time now. When i open the app it shows a page for RMA Status Configuration?? The communication is also very difficult.
Thank you for your feedback, and we sincerely apologize for any inconvenience you've encountered. To comply with Shopify's latest updates, we needed to update our Return Order Management (RMA) flow. This configuration is a mandatory requirement within our app and should take less than a minute to complete. We have made several attempts to reach you through various platforms to assist with this transition, but unfortunately, we were unable to connect. Please feel free to reach out to us directly at [email protected], and our support team will be more than happy to guide you through the process.
Aug. 20, 2024
I have already sent several emails asking for help in different ways, but unfortunately, I have not received any response.
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. We’ve responded to all your tickets, but it’s possible our replies may have been filtered into your spam or promotions folder. Could you please check there? If you still can’t find our messages, feel free to reach out again via live chat or email—we’re here to help and want to ensure you get the support you need. You can track your ticket from here: https://webkul.uvdesk.com/en/customer/ticket/view/559434 Thanks
Aug. 5, 2024
Les doy un 1 porque no es aceptable que, tengo 1 año pagado sobre mi plan de SHOPIFY COMO TAL y por un pago fallido de vuestra aplicación hayáis congelado TODA MI TIENDA. Si no pago vuestra aplicación, tenéis el derecho a congelar o desactivar vuestra aplicación pero NUNCA toda mi tienda que ya tiene 1 año entero pagado y que su funcionamiento no dependa de nada de esta aplicación vuestra. Es inaceptable y una falta de respeto. Si lo hacéis para mostrar que tenéis poder sobre las actividades de otros, quiero probarlos que es una muy mala práctica. Muy seguramente esto no les dirá nada pero NO LO RECOMENDARÉ A NADIE MÁS.
This is to inform you that our app is public app on shopify and its billing is handled by shopify only. We don't have authority or access to close any merchant store. There is some confusion from your end. In order to use our app you need to navigate in Multivendor app and update the revise pricing of our app https://webkul.chatwhizz.com/share/screenshot/66b1fdbb6007bc070264db19 We apologize for any inconvenience this may have caused and are here to assist you further. Please feel free to reach out if you have any questions or need additional support. You can also schedule a meeting via this link: https://webkul.bookingcommerce.com/en/multivendor-marketplace-shopify Thanks
July 31, 2024
I AM HAVING A ISSUE WITH THE APP, AND NO ONE IN THE COMPANY WILL HELP ME
Hello, we apologize for any inconvenience you’ve experienced. Our team has shared the meeting scheduling link with you. Please use it to schedule a meeting so that all your queries can be addressed promptly.
July 1, 2024
Despite our numerous complains and tickets, we are being ignored by webkul, our webkul dashboard was locked for 3 months despite our recurring bill of $65.
We noticed that you did not accept the updated charges, which caused the issue of being unable to access the dashboard. Our team promptly addressed this matter during our meeting and resolved it immediately.
May 23, 2024
I have written 5 help tickets no response
We apologize for any inconvenience you experienced in trying to contact our support team. Upon investigation, we discovered that while our team has responded to all your tickets, the replies may not have reached you due to an incorrect email address being used by you in ticket. We have sent the screenshots on your other email address as well now. To resolve this and ensure you receive the support you need, we would like to schedule a call with you. This will allow us to provide dedicated support and assist you in setting up a successful marketplace. Please use the following link to schedule a call at your convenience: https://webkul.bookingcommerce.com/en/onlinemeeting. Thank you for your understanding and cooperation. We look forward to speaking with you and assisting further - Team Webkul
May 17, 2024
quite useless, I could not even set this up. Immediately: Error !! Store url can't be same as your store url. what other shopify store url?? I tried my domain which also does not work. The ticket support in the app is also useless as there is no option to leave a message only to put your name, email and store url.... or you have to go out of your way to log into your email and email them this way. Not user friendly at all
Hi, We apologize for the dissatisfaction you experienced with the app. We have a feature where you can customize the Multivendor app URL as well. Please refer to this guide: https://webkul.com/blog/customize-seller-login-url-multi-vendor-marketplace-for-shopify/ We provide live chat support, ticket support, and call support. Our team has sent you a meeting link so that all your queries can be answered, and we will also help you create a successful marketplace. Please respond to the email and schedule a meeting with us at your convenience. Looking forward to hearing back from you. Best regards, Team Webkul
Feb. 12, 2024
I found the app difficult to use. It felt like at every turn I needed to pay for another upgrade to get it to work, and even then it still did not work. I felt like I was getting nickel and dimed all the way through the process. Ultimately I ended up going a different direction.
Oct. 28, 2023
I could not make this application fit into my store, the interface and everything is not clear to the user. It is complex to understand how this app works
Hey !! Please excuse us for the unfortunate experience you're having with the app but please don't worry, We'd love to assist you in setting up the app & making you understand the app interface. Our support team has shared the meeting link with you. Please check your email inbox & schedule the meeting with us so that we can assist you in setting up your dream marketplace:)- Team Webkul
Oct. 28, 2023
Their system is slow and buggy. I reported an issue a long time ago and sill haven't been fixed yet. Their interface to add product is really bad and painful especially when you add many variants for the products. Why would I need to wait each time I add a variant? Why not just assign products variants images and save all at the end? Isn't that faster? Honestly, if you are looking for a multi-vendor app you bette look somewhere else or build your own from scratch! I have so many observations about their app but the list is long.
Aug. 18, 2023
We've been configuring this app for 3 months, paid feature. Finding out in the end the payout functionality for sellers is not working. And also, if you have different terms per seller, it's not customizable. Sellers get annoyed about the notifications, it's quite complex to understand for them and it's just not user friendly. And what is a marketplace if the payout is not even working?
Hey!! Please excuse us for this unfortunate experience, However, As we can see from the history of our communication that, You don't have payouts enabled in your PayPal Account as of now & Our team has mentioned the same many times on the chats/conferences/tickets. For that you need to contact PayPal team further so that they can enable payouts feature in your account. Please Note: As soon as you'll get payouts permission in your account PayPal Payout will start working extremely fine. Even we have many merchants who are using payouts successfully since years. We have sent a support ticket along with meeting link.. Kindly check & reply us back so that we can assist you in getting the help from PayPal end. Our team will be more than happy to build a marketplace for you, together! - Team Webkul
Aug. 17, 2023
don't buy this app. Save you nerves. If you want stop subscriptions you don't find easy. You fin somethinh than you can unnistal app, but the subscription remain available. Save your money, delete this app
Hey!! Please excuse us for this unfortunate experience. Our support team has sent you a support ticket along with the meeting link. Please check & respond us back so that we can sort the things out for you & Clear up all the confusions !!- Team Webkul
July 14, 2023
Do not subscribe for this app if you can find other multi-vendor options!!! There are a lot shortcomings with this app. I am stuck with them as I have set up after so much trouble. It's not worth the trouble. In addition the customer service makes it miserable! They don't get on call. They have only chat option and that too they work on limited times (Indian Standard Time). I am based in the USA and they don't consider that at all. I have to stay awake for these people to go live. They are not even considerate to get on call instead of chat. The chat agents are incompetent and don't understand their own software most of the times. They always say we will get back to you shortly via email after the developer looks into the issue which takes 12-24hr to get any response back and sometimes the response isn't even helpful. They are also sometimes incapable to explain the issue to their developer and it's such a waste of time. Ultimately it's my loss as they are not immediately able to resolve any of my issues in my live website. I don't understand why this company swears by chat and email communication when call can make things so simple and quick. It just doesn't make sense to me. I get so stressed talking to their support. I cant express how frustrating it gets! Find other alternatives if you can. This app shouldn't be your first choice. Hope this review is helpful!
Hi! Thank you for the review. Please excuse us for the less satisfied response, As you know the app is loaded with tons & tons of features. Due to the lots of features of the app, learning is required, and we are here to provide multiple instances of help. Further, As you mentioned, We haven't made a one-to-one call with you but we can see from the tickets history that, we have done one to one calls multiple times with you regarding the app so this statement is quite incorrect. Also, We found that , You want the tasks to be completed within minutes, but that's definitely not possible as it takes time to debug and verify the issues & multiple times issues are occurred due to incorrect configuration settings & We got those corrected over one to one calls only. However, You need to understand that, Execution of any code requires a logical framework. Without logic, we can't freely perform tasks, so certain restrictions need to be applied. The entire functioning of the app is based on this logic. We've sent you another meeting link. We'd love to hear all the concerns/issues you're having. Let's start things all over again. Our team will be happy to build a marketplace for you, together! - Team Webkul
July 27, 2023
This app isn't delivering on its promises. We've been using it for 7 weeks now and it's extremely buggy. It constantly auto-syncs even when sync is disabled. It changes prices and images. The customer service doesn't seem to be functional. Pooja is putting in effort, but I have doubts about the software actually functioning. They shouldn't offer it for Shopify. The chat service is terrible, nobody there is capable of providing assistance. The suggested solutions aren't effective. Our team is exhausted, and we've damaged a valuable client relationship that we had established. This has resulted in thousands of dollars in lost work time. Trusting the friendly guy from webkul sales who said their app would be the perfect solution was a huge fat big mistake
May 29, 2023
Signed up for the free trial, but right away the system appears to be clunky and cumbersome, so I wanted to cancel the trial same day. Well, there is NO WAY TO CANCEL and you can't speak to anyone and the chatbot says it will be many hours before they can get back to me. This is poor customer experience and it's been less than 24 hours. My advice is DO NOT INSTALL OR ACCEPT THE FREE TRIAL BECAUSE IT WILL BE HARD TO CANCEL --UPDATE- you have to uninstall the app and supposedly it will automatically cancel the free trial, yet there's absolutely no information in the app to tell you this is the way it works. I still stick to my 1 star review. I now associate this company with "frustration"
Hey!! Thank you for the review. It's very unfortunate that you had the less-satisfied experience with the app. However, As we can see from the history that you installed the app just for 4-5 hours though we offer 15 days time to setup the app. Also, We didn't receive any single query from your end asking for any help/support documents/any issues you faced etc. You just raised a ticket & a Chat where you simply asked " I'd like to cancel the plan and not move forward." & Our team replied you with-in a minute. Refer: https://webkul.chatwhizz.com/share/screenshot/6476cbf422c30b073c69c31a However, We're really keen to listen all the problems you faced so that we can assist you towards resolution. Let's schedule a one to one meeting & Let's clear all the confusions. Please keep an eye on your email for the meeting link which you'll receive in next few minutes from our support team! - Team Webkul.
March 21, 2023
So many spelling mistakes, very basic functionality unless you install plugins which can amount to $400 US a month plus a subscription of $75 for the app (if you want 10 sellers). And without plugins this is basically useless. No call feature for support, only email
March 3, 2023
J'ai passé plus d'un heure à chercher comment changer la configuration et je n'ai jamais réussi à mettre l'app en fancais!!
Hey !! Please excuse us for the less satisfied response with the app. As we can see from your query, You're trying to translate the app so please be informed that, We have translation option available in the app using which you can translate the labels for your sellers in any language. In case you need multivendor app to be multi-lingual then we have "Weglot Translation" feature app available too. We have sent you a support ticket. Please feel free to get in touch with us on the same so that we can assist you thoroughly. Looking forward to hearing from you soon.- Team Webkul
Dec. 15, 2022
Not very good support. At the beginning of the configuration I got stuck, I was so excited to use this software, but my experience was horrible, my trial period even almost ended at the time I removed this app.
Hey !! Please excuse us for the less-satisfied experience with the app, However, be assured that your queries are taken care of. We request you to kindly respond on the support tickets so that we can take this discussion ahead & assist you in creating your dream marketplace! - Team Webkul.