All reviews

Rating Breakdown

  • 5
    80% (675 ratings)
  • 4
    5% (42 ratings)
  • 3
    2% (18 ratings)
  • 2
    2% (17 ratings)
  • 1
    11% (90 ratings)
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5 / 5 Share

May 4, 2017

Excellent support from Nitika..very helpful!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2017

We have only had the platform for two days. We are almost ready to launch. I expected to have to spend a month setting up before launching. Thanks to the team for a user friendly experience and thanks personally to Nitika for assistance when I ran into issues that required skills I do not have.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2017

The app is really good. The service is good however they still need to work on the communication. It would be best if they a live chat or something. Emailing back and forth is time consuming. A few things they need to work on the app though.. * make the icon of the seller much more visible. like make it a little bigger on. * an option for the seller to have a side bar of their own where in they could label there food and categorized with the admins approval. Other than these Nitika Srivastava has a very good service.

Using app

14 days

Total reviews

1

Average rating

5.0

4 / 5 Share

May 3, 2017

Up to mow I had no issue in regards people selling on my site. Thanks to this app I can charge on how much the seller would need to pay in fees after an item sells. The only downside is the lack of things it needs (1) is shipping where the seller can pick on how much to charge for shipping (2) the cost of paying $45 PCM is very costly if you only got what maybe 3 sellers if that and they hardly sold anything hmm seems to cost a fair bit regards to payment it works like a Normal site even then I would prefer Shopifly payments to pay you instead of paypal as with them they charge you too much in fees. so for my total rating, it's 4 out of 5 until they can fix some things like the shipping thing for sellers but other than that it's a very handy app p.s now we can say goodbye to ebay and amazon and hello Multi Vendor Marketplace :D you can find more what I do by visiting https://www.facebook.com/Sellareptile/

Using app

20 days

Total reviews

1

Average rating

4.0

5 / 5 Share

April 19, 2017

Excellent support! fast and sharp! I really appreciated it! I talked with Neha and I made a lot of questions to him and he patiently and accurately answered to all of them! thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2017

Nitika has been very helpful. Merci beaucoup pour votre temps et disponibilite'

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2017

Outstanding Team!!! They are available every time I message them. Top Notch Customer Service. Webkul Team is very patient, understanding and productive. I love the Multi Vendor Marketplace App, it is easy to use and is a great tool for any marketplace business. :D

Using app

5 months

Total reviews

7

Average rating

5.0

5 / 5 Share

March 16, 2017

Very responsive customer service!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2017

The app functions very well with no issues. Outstanding communication and support, really superb!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2017

Nítika has helped a lot...Thank You Support Team... :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2017

Unbelievable! I've tried other Marketplace add-ons for my Shopify store only to find they missed the mark. Not by much, but did not satisfy all of my requirements. When I stumbled upon Webkul's Marketplace, I found they really put a lot of thought into this and in detail. The well thought out options available to any store owner that uses this app will meet or exceed those needs in my opinion. The support is very responsive and patient. They work with you to offer solutions and receive my feedback to make future improvements of this app. They actually listen to you. The cost of using this app is also extremely satisfying for what is offered. 5 Stars - I highly recommend trying this out!

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 24, 2017

Excellent application and excellent customer support. Thank you!

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2017

I'm always stuck on the configure loading page. I let my laptop sit for about 2 hrs and it was still stuck on the same screen. I uninstalled and re downloaded it. And I am still stuck. How long does this usually take? WORKED thank you!

Store

Kumusta

Using app

6 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 17, 2017

The apps does everything we need, and what it doesn't do the support team is always available to try to fill the gaps. I sure recommend this app if you are going for a marketplace strategy in Shopify.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 6, 2017

The app is very helpful to start a multivendor business! Not perfect (nobody is) but really good. The service deserves 5 stars. Some other users wrote, that the service is bad in many ways, but I didn't experience bad service at all. Neha and the team is responding very fast and more important are helping a lot. If I had a problem, they told me how to fix it or fixed it themselves. Thanks for that! They even wrote me an email, asking me if everything is going the way it should be or if there are any problems. There are some smaller issues with the app which I would score 4 stars. With smaller issues I mean the setting for example. It took me a while to custom the app the way I want it to look like. Some parts of the app are inflexible. Adding products is also kind of odd at the beginning but I wrote an introduction to my vendors how to use the app, so there are no problems anymore. 5 star service, 4 star function = 4,5 stars in total, and because the functionality is little better than 4, the app gets 5 stars from https://newhandshop.com/

Using app

Almost 4 years

Total reviews

6

Average rating

4.5

1 / 5 Share

Feb. 3, 2017

HORRIBLE. Their service is horrible, as they don't even help, they only reply with definitions. Not to mention their response time is every 12 hours. So when you're sleeping, they will reply. When you awake and reply, they are unavailable. There is no number to contact. It is a vicious cycle to get one question answered. Their calculations are off but don't care to admit it or fix it. Don't waste your time!

Using app

22 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 3, 2017

Received prompt response from the apps team. So far so good. If you dream to run a marketplace on Shopify, definitely try this app. Lot of features but very affordable price.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2017

Awesome service from Nitika!! Thank you very much for all your assistance.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2017

The best marketplace app for shopify. Excellent customer service and fully customizable.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2017

Awesome Customer service and easy to work with. Help me customize the app that fits my website www.octotreasures.com thank you

Using app

3 months

Total reviews

21

Average rating

5.0