All reviews

Rating Breakdown

  • 5
    84% (295 ratings)
  • 4
    6% (21 ratings)
  • 3
    2% (6 ratings)
  • 2
    2% (6 ratings)
  • 1
    7% (25 ratings)

Reviews with Text

  • 98% (347)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 20, 2025

great support!

Store

Medpaid

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 19, 2025

Great App with Excellent Support We've been using the Webkul Multi Vendor Marketplace app for our Shopify store and it’s packed with features. The flexibility it offers for commission settings, seller management, and shipping logic is outstanding. Most importantly, their support team is responsive and helpful, guiding us through every setup step. Highly recommended for anyone building a serious multi-vendor marketplace.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2025

Marketplace in early development stage but so far we're very satisfied with the features and level of support available

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2025

Best service! Thank you for helping alot

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2025

The support team was awesome!!!

Store

My Store

Using app

3 months

5 / 5 Share

May 2, 2025

très bien, chirag tyagi m'a beaucoup aidé je vous remercie :)

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2025

Great support team, who is dedicated to the complaints, even if the chat missed they are keen to solve and update

Store

Tomorna

Using app

9 months

Total reviews

1

Average rating

5.0

1 / 5 Share

April 27, 2025

No one here for the weekend to help .. A very bad experience for any one of you current and future clients . I'll try another multivendors app .

Store

Djolie

Using app

About 3 hours

Total reviews

41

Average rating

1.4

Developer Reply

It’s truly unfortunate to hear about your experience, and I completely understand your frustration. I’d like to clarify that our standard support hours are from 9 AM to 7 PM IST,during weekends and we responded to your query within 6 hours of receiving it. We do our best to respond as promptly as possible within our operational hours. We genuinely value your business and would appreciate the opportunity to make things right. If you're open to it, please check our latest support email and reply back so we can assist you in the best way possible.

5 / 5 Share

April 17, 2025

Merci pour l'aide apporté concernant les problèmes d'activation des connecteurs web.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2025

This app is incredibly customizable - you can adjust pretty much everything to match whatever your store needs. The customer support is also super reliable. They respond quickly and actually help solve problems instead of just sending generic replies. If you want to turn your Shopify store into a marketplace, this app is definitely worth checking out!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2025

Excellent chat support. Always responsive

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 26, 2025

Perfect app to build a marketplace from Scratch. Support is good

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2025

Ms. Shipra is very helpful, and I would like to express my gratitude for her assistance. Her support was incredibly valuable, and she made the process much easier to navigate. She was patient, thorough, and clear in her explanations, which made a significant difference in my understanding of the information. It’s rare to encounter such excellent customer service, and I truly appreciate the effort she put into helping me. Thanks again for being so attentive and kind!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2025

great customer service!

Using app

About 2 months

Total reviews

1

Average rating

5.0

3 / 5 Share

March 12, 2025

I was not allowed to make a 4 star review. They were friendly and kind and a little bit pushy at times. The reason for my 4 starts instead of 5. They kept me on the line insisting that I give them a 5 start review. They abruptly and angrily ended the call when I tried to explain to them why I was giving a 4 star review. Once they hung up on me. The issue that was initially fixed reverted back to the same problem I called in about. This has caused me totfurther reduce the rate to 3 stars. Davinyshka could have gotten a 5 start review had she continued on the line with me

Using app

6 days

Total reviews

6

Average rating

4.0

5 / 5 Share

March 7, 2025

The team is so receptive and helped with all kinds of problems or requests that I had. They respond fast and look for the best solution. They fixed the way the Seller was showing up on the product page, added different informations about the Sellers and informed me about all I had to know in the platform. Thank you.

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 5, 2025

This app has truly gone above and beyond our expectations, meeting nearly every requirement we had. The installation and setup process is straightforward, and the interface is intuitive and easy to navigate. Our vendors have also experienced a smooth and hassle-free onboarding process with the app. On top of that, the support team has been incredibly responsive and helpful, addressing all of our questions and concerns promptly.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2025

Atención al cliente muy buena. Pedí algunas mejoras y me las hicieron expresamente para mí sin problema. Llevo años utilizando la aplicación y siempre te ayudan y buscan la manera de solucionar tus peticiones. En mi caso la app es perfecta para que una misma variante pueda ser vendida a la vez por diferentes vendedores, no hay niniguna otra app que tenga esta funcionalidad.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 3, 2025

Support ist gut und hilfsbereit, der Chat könnte besser sein, Screenshots auszutauschen ist umständlich, da man sie nur hochladen kann. in 2025 nicht mehr zeitgemäss. Und: leider keine deutsche variante für deutschsprachige Kunden, die Option zum Selberübersetzen und selbst eine Variante erstellen, aber immerhin gegeben. Hat man die Zeit dafür, ist es eigentlich besser so. Die App ist gut, und gut in Shopify integriert.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2025

I have had an amazing experience with Webkul. Their service is truly fantastic, and they respond incredibly fast. Whenever I have questions about implementing codes, they are always ready to assist with clear and helpful guidance. Their support team is knowledgeable, patient, and goes the extra mile to ensure everything runs smoothly. I’m extremely satisfied with their professionalism and efficiency. It’s rare to find a company that is both highly skilled and genuinely cares about its customers. I highly recommend Webkul to anyone looking for top-quality service and reliable support.

Store

OBLY

Using app

Over 4 years

Total reviews

3

Average rating

5.0