All reviews

Rating Breakdown

  • 5
    80% (675 ratings)
  • 4
    5% (42 ratings)
  • 3
    2% (18 ratings)
  • 2
    2% (17 ratings)
  • 1
    11% (90 ratings)
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5 / 5 Share

May 8, 2024

Support was really great and helpfull

Store

ebebek

Using app

About 1 year

Total reviews

8

Average rating

5.0

2 / 5 Share

May 8, 2024

This app is going to send me to an early grave. There are so many issues and there is never a satisfactory resolution. The app does not support many of the features of my Shopify store. There is no opportunity to edit product options, even for simple edits like typos. The app does not support multiple shipping profiles from Shopify. Shipping costs are distributed in conflict with product data. Technical support is absolutely horrible. They have no clue or interest in solving the business issues their app creates. There is no avenue for escalating issues to a supervisor or Product Manager. The app is extremely rigid. There are no opportunities to correct any errors made by admin or vendors. A vendor accidentally rejected an order, and it was unrecoverable. I have spent many days going back and forth with technical support and it is like talking to robots. The user guides are useless for help configuring the system - so there are many surprises in how the app responds to discounts, returns, etc. However, they will send you an email if a vendor goes on vacation if this is important to you. If there was another option, I would gladly switch.

Store

Glitzie

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hey !! Please excuse us for the unfortunate experience you're having with the app. Our support team has shared the meeting link with you. Please check your email inbox & schedule the meeting with us so that we can assist you better. Your meeting will be scheduled with senior team member so that all your queries are answered and handled in best possible way- Team Webkul

5 / 5 Share

May 2, 2024

Asim has been amazing with getting our marketplace up and running. He has gone above and beyond for our team. Amazing service and knowledge!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2024

This App is a beast and quite a learning curve for people like me who just play the guitar all day. The good news is at the $60 per month subscription level you get live chat support and the guys are on hand to guide idiots like me through any problems. There is also extensive How To sheets to easily guide you step by step. I needed more MB upload capacity and the guys did that for me at a reasonable cost. Buy this app and do not use the others.. Its tricky at first but you just get used to it. Coolness, Paul, Liverpool.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2024

Sto provando questa app, e riscontrando alcuni dubbi vari per la configurazione, ho avuto un'ottima assistenza da parte di un esperto molto gentile che mi ha seguito, pure in videochiamata. L'esperto si è dimostrato competente e ben preparato, in grado di rispondere a tutte le mie domande in modo chiaro e esauriente. La sua pazienza nel guidarmi attraverso il processo di configurazione è stata davvero apprezzata.

Store

Papambo

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

April 26, 2024

They offer great support. As for the app, there are a lot of functions.

Store

Artimag

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2024

This app is a real game changer for us, it will definitely help us for our business. The support is really quick and helpful. Thank you very much for this app!

Using app

1 day

Total reviews

7

Average rating

5.0

4 / 5 Share

April 23, 2024

Great app to meet the needs of almost any multivendor marketplace. The only three problems I've had is that it's hard to find things, it lacks a taxonomy system, and it lacks ERP connectors. Every other need of mine has had a solution including the ability the add custom fields and layouts for my vendors. If you use it, you may notice some confusing language but this can be fixed in the Translate tab. I highly recommend this app for businesses approaching small/medium-size vendors.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

April 19, 2024

Very supportive services from the team. Always there to help when i have a problem.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2024

At The Bradery, we're constantly seeking ways to enhance our online marketplace, and Webkul's Multivendor Market Place has been a cornerstone of our evolution. This platform has streamlined our operations, offering an intuitive interface for our vendors and simplifying the management of products, orders, and finances. The support from Webkul's team stands out, always ready to assist and innovate, ensuring we stay ahead in the competitive e-commerce space. Their solution is customizable, allowing us to tailor the shopping experience to reflect our brand's uniqueness and meet our customers' needs. Thanks to Webkul, we've seen improved efficiency, vendor satisfaction, and customer engagement, solidifying our place in the market. We're excited to continue this partnership, exploring new opportunities for growth and enhancement.

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 13, 2024

The customer support is very efficient and nice. They solved all my inquiries.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2024

The app and the support team is excellent i advise everyone to use this app for their multivendor website!

Store

ReStyle

Using app

25 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 13, 2024

We were impressed by Webkul's team and their commitment to clear communication. After wasting money on clunky multi-vendor apps, Webkul's solution was a breath of fresh air. Not only was the user interface much easier to navigate, but it also scaled seamlessly to meet the growing needs of our partnerships. As with any new technology, setting up integrations require testing to ensure a smooth user experience. Webkul's team was exceptional throughout this process. They provided excellent support every step of the way, resolving any issues that arose promptly. We're incredibly grateful for their collaborative approach and responsiveness

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 11, 2024

Good app and good aftersales service, they help you fast and solve all your doubts and questions as fast as possible with links to images to make it understandable. If it can not be solved immediately, they open a ticket and answer you using a ticket informing you when it is solved. Happy with it.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2024

We can fully recommend this app for anyone who are starting, or considering porting over a multivendor marketplace to Shopify. They have configuration options or Add-on Apps of almost every potential configuration and integration issues that could arise from making the Multivendor App work seamlessly with Shopify. The Webkul team has assisted us every step of the way to configure and integrate the App with Shopify as we are nearing our launch date.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 8, 2024

AMAZING APP! So many features to operate as a marketplace on shopify. Customer service is responsive and all integrations are easy. Great app

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2024

Amazing support. They built a great product and are there to support if needed.

Store

Ovenfy

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2024

Very fast help which is much appreciated. It can be tricky to find the section you need but the help team always point me in the right direction.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2024

Using app

12 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 14, 2024

I was skeptical at first, this is my first time building a website using Shopify and it took me 3 months to learn shopify's robust features. This app also has so much features but it didn't took me that long to learn, it only took me 2 weeks and their live chat support is amazing. Very quick with their responses and very accommodating.

Using app

12 days

Total reviews

1

Average rating

5.0