All reviews

Rating Breakdown

  • 5
    88% (1,725 ratings)
  • 4
    6% (127 ratings)
  • 3
    2% (30 ratings)
  • 2
    1% (15 ratings)
  • 1
    4% (69 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 16, 2020

Must say that they have incredible customer support. I made a small mistake by myself in the coding and started to panic, but Suzan from customer support responded immediately, and solved my problem in under 2 minutes. Thank you very much!

Using app

16 minutes

Total reviews

1

Average rating

5.0

4 / 5 Share

April 15, 2020

I really like the app but unfortunately I cannot use it because no matter what option I select, the widget covers items on the screen that needs to be seen. This happens on both the mobile and desktop versions of my site. I would recommend an option that pushes the widget to the far right corner or far left corner to the top or even bottom, instead of having it inches away from the page edge, bring it closer to the edge.

Using app

5 months

Total reviews

1

Average rating

4.0

5 / 5 Share

April 27, 2020

This app does what it says it does I had zero problems with it, and it makes my store look so much more professional. It's a must-have if you want conversions. Keep up the excellent work, GTranslate. I also want to thank Borya & Ella, the customer support agents who helped me set up my store to perfection. They went above and beyond—their consistently pleasant and positive attitude made the whole process so much easier, it was the best customer support service I've ever experienced again, thanks!

Store

V-endy

Using app

3 months

Total reviews

7

Average rating

5.0

4 / 5 Share

April 15, 2020

The beta pop up is great, just one slight issue. when using it from a mobile device it opens up wider than the screen with, which prevents you from seeing the other language. It might be better to keep it as a simple scroll like the top other options.

Using app

5 months

Total reviews

2

Average rating

4.5

1 / 5 Share

April 14, 2020

L'ho installata ma non traduce, traduce solo alcune parole e pure male. Peccato perchè ne parlavamo bene dai commenti

Using app

9 minutes

Total reviews

1

Average rating

1.0

5 / 5 Share

Sept. 15, 2020

HIGHLY RECOMMENDED! Customer support is unreal! Borya specifically has been on top of my issues and solved each and every one of them perfectly!

Store

Héjar

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2020

App ottima per il mio store..devo ringraziare Lilit dello staff che mi ha aiutato nella configurazione,persona cordiale e si è messa a disposizione per me con una gentilezza assurda.Devo ringraziare lei se ora uso questa app

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2020

I used this app and now my whole code is fucked up, after deinstallation of this app my wepage original text is a mess..... 1/10. Good bye update: issue solved

Store

GENEKA

Using app

4 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi, sorry to hear that. We have a documentation you can follow to uninstall it properly: https://docs.gtranslate.io/how-tos/how-to-remove-gtranslate-app-from-shopify If you are having issues, please feel free to contact our live chat and we will help you with any issues related to GTranslate. Thanks!

5 / 5 Share

April 13, 2020

Very useful app crucial for our European site, and with great support so far. I had a question today and ELLA jumped right onto it straight away and answered one question which I did my self and customised something for our site herself...

Using app

About 1 year

Total reviews

4

Average rating

5.0

4 / 5 Share

April 13, 2020

The Gtranslate app has a lot of features but it is a little bit difficult to understand how to set it up if you are not so good with IT. Luckily they have a very good technical support online, I was chatting with Lilit and she helped me with everything I needed, even doing some customisation for me... very glad I found someone to help me, THANKS!

Using app

3 days

Total reviews

2

Average rating

4.0

5 / 5 Share

April 13, 2020

It is a bit expensive but my experience is really good. Suzan installed the language selector in the header page, great support from her side!

Store

Saoona

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2020

Great customer service, Ella was of great help - solved all of our problems within 10 minutes and was very patient.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

April 13, 2020

Awesome customer support. Had something urgent i needed help with and Ella made sure it was all solved within 5 minutes. Couldn't ask for a better service.

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

April 12, 2020

I received very good customer support service with GTranslate. Borya took the time to make changes and answered all my questions. Very good service.

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2020

Really amazing ! Awasone app ! Free plan is very good, translate everything perfectly! and paid plan is much better ! the best app !!!

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

April 11, 2020

Super service helpdesk very easy to use and integrate application. Thank you for everything. The integration on my shop is very well done. I highly recommend Gtranslate

Store

WeeTry

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

April 11, 2020

The app is great and easily translates in whatever language you need. Customer service was fast and provided exactly what I needed! Ripa is excellent :)

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2020

2 hours in chat with Ripa, he solved everything I asked him with courtesy and professionalism. The application works great.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2020

Very great, Ella was very kind and helped me with all customizations, highly recommended app for translating your store to many languaages!

Using app

5 months

Total reviews

19

Average rating

5.0

5 / 5 Share

April 22, 2020

Best customer support, I found out of all the other translation Apps! One of their support members Susie, worked on my translation widget all day, to get it situated just right. So Many Thanks Susie! Daniel, Caruso Leathers Second time needing help with something and again they were fantastic. Many thanks to Ella for helping me out!

Using app

About 1 month

Total reviews

2

Average rating

5.0