All reviews

Rating Breakdown

  • 5
    88% (1,725 ratings)
  • 4
    6% (127 ratings)
  • 3
    2% (30 ratings)
  • 2
    1% (15 ratings)
  • 1
    4% (69 ratings)
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1 / 5 Share

March 9, 2020

I change my review to 0 stars, in one month these guys have put 2 serious bugs on my website, making it impossible to order through the french website (which is more than 40% of sales.) They are not even notifying you when there is a bug, you have to check every page of your shop every day to be sure it's working with their service. I truly not recommend this app, it's not reliable.

Store

Zimple

Using app

About 1 month

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 7, 2020

J'ai été en contact avec Ella qui m'a réalisé toute l'installation. Le support est vraiment à l'écoute et réactif. L'application fait vraiment bien son travail par rapport aux autres que nous avons testé. Je recommande fortement.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

Great app that gives you the ability to automatically translate your store based on the user's language setting. And Ella from the support team was faster than light with her response

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2020

Great app. Had some issues setting it up. I wasn't familiar on how to add it to my store. Spoke to Ella and she walked me through step by step on how to add it.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 6, 2020

Love this wonderful app! Also love wonderful support from Ripa who helped me style the widget and followed up professionally!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 1, 2020

Very good experience with this application from the shopify store to put several languages in your e-commerce store giving greater reach at the level of customers from anywhere in the world in their native language, I have been very happy with the result achieved and I quite surprised his entire team Ella, Tigran, Lilit, Suise. Some translation failures to improve and with some applications that I had installed in my store. A great support giving constant solutions in a very kind, polite and professional way, responding to emails in a timely manner, I recommend them to all people who are thinking of translating your website and enjoy all the features it has.

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 4, 2020

Just great - had no problems so far, I can only recommend it! I use the translator on Shopify and WordPress

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2020

I have here a very fast, friendly and top supporter. Name "ELLA" for my problem was perfect...thank you

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2020

I was having issues with the app and then I used the live chat feature. Lilit was there to help, she's amazing! She solved my issue, that I couldn't solve in the last 24 hours, in only 5 minutes! She's brilliant. Thank you so much Lilit for helping me out so fast and efficiently.

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 31, 2020

Customer service was very good. I worked closely with Ella, she was great! Suszan and Sergey also assisted me and were very helpfulddddd

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2020

I've had very good support by Ella. Helped me on even very little detail about sizing of the widget with very fast response. 5 star for support.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2020

We had some urgent issues with installation, and some other issues to. We received immediate support by Borya, who solved problems immediately and answered all the questions. For now, everything works and looks pretty easy to use

Store

Marlena

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 29, 2020

The best App to translate a Shopify store. Staff they are very professional and they answer any question in 5 min. I was working with Ella and Susie and they help me to integrate the App to my store . GTranslate is working 100% after i try 5 different Apps. I am using GTranslate on my other website build on WordPress and is working perfect . After 2 years on Shopify this is my first review . Thank you GTranslate and i will love to work with you on different projects.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 29, 2020

nice support.. ella helped a lot in setup.. nice app also allows url translations.. app is good provide translations and we will glad if this app works with shopify native language support..

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 29, 2020

Ella so helpful! Thank you very much! Ella so helpful! Thank you very much! Ella so helpful! Thank you very much!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2020

I got a help from Borya related to Gtranslate function. He(or She) was good and kind. Great. Thanks so much.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2020

I had an excellent guidance to install the GTranslate program and a full support regarding any help we requested.

Store

Voluri

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

I've just installed the app and setting up the first translation on a custom domain proved to be a quite friendly process. Everything looks very professional and well organized, hopefully the quality of translations is on the same level. Moreover, the customer service support is fantastic, Susie, Lilit, Tigran, Ella and the whole team assisted me with several tasks in an extremely professional and supportive way! I would highly recommend choosing GTranslate for a multilingual website.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2020

Ella was fantastic! Really patient with me, perfect attitude, super professional, fast support! Many thanks Ella!! Keep it up!

Store

Tortuga

Using app

1 day

Total reviews

6

Average rating

4.5

4 / 5 Share

Jan. 27, 2020

Great people and good service. Realy helped me solve my issues. Especially Tigran, Ripa, Susie, Ella, Suzan and Borya.

Using app

18 days

Total reviews

2

Average rating

4.0