MY ONLINE FASHION STORE
Stock 10,000+ USA items. Simplify and automate dropshipping.
Rating
4.7
feedback
93
chart
#1,984
All reviews
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Jan. 23, 2021
I used the chat feature today to get some answers. Edmond responded quickly to get me what I need and tell me where to go to find it. Thanks for the quick response time!
Thank you for the review we appreciate it!
Nov. 24, 2020
I use this app to run my online boutique, and I truly love how they provide options for branded packaging. I also appreciate their accessibility and the freedom that I have to communicate any concerns or any assistance that I may need with orders from customers. If you are brand new to dropshipping, I highly recommend this app!
Thank you for the review, we appreciate you time!
Aug. 15, 2020
I had this app for 2 months, and it has a pretty good selection that frequently updates. However, customer service isn't great. I didn't know I had to register for on their website to process my order. That takes 48-72 hours, which is reasonable. I would assume that once an order is placed on Shopify it would sync into the app but it didn't for me. When I reached out to customer service, I sent 3 emails and made 2 phone calls. I heard back 2 days later. Again, I assumed that was because I did not read carefully but recently I had a customer return an item, and it took 48 hours to process the return and 48+ hours to receive the label. It's unacceptable. (I still haven't received the return label and had to eat the cost so it's not worth it) As a brand, customer service is so important so I'm torn. I think the lack of customer service is why I would personally not recommend this app.
We appreciate your review and giving our APP a chance. We actually do reply to every single email and inquiry within 24 hours. You may want to check your spam and junk folders, sometimes are emails do end up in those folders. We apologize if our response time for you was not satisfactory. As we are constantly trying to improve and cutting down the response time is definitely on top of our list. The FREE labels we provide for returns do actually take 1-2 business days to process. Your request for the free return label was approved on 08/13 which means you will have your return label the latest by 08/17 which is the 2nd business day. Again, thanks for giving our APP a try, we wish you lots of luck with your business!
July 29, 2020
I signed up and still cant get products into my store I used their 14 day trial and and couldn't get products to upload to my account. I thought maybe I was needing to upgrade since it says that on their page. So I was then brought to another page where I was charged $126 and then SHOPIFY charged me $29.99 for their monthly service. I still do not have my account working. I have emailed several times. I was charged $126.00 AND Shopify charged me $29.99 as well. my account is telling me I need to upgrade in order to use the services. I had a 14 day trial and every time I tired to add a item it wouldn't add to my store. NO ONE IS HELPING ME . I am starting to think this is a fake company and im about to contact my bank. I believe I was over charged and didn’t need to pay $126 and was fine with the $29.99 and even then your site is NOT working. Someone needs to contact me Also I have called their customer support number and it just goes to voicemail. and their "live chat" is always offline. I AM PISSED over this. I will update if I hear from them but right now im about to call my bank and claim this as fraud and also report them to Shopify
I apologize if you were not able to reach us by live chat or phone, however every inquiry is responded to within 12-24 hours. We are definitely working on improving this time, as the demand of our service is growing we are adding/training more staff to our support team right now! We have responded to your email regarding the issue with the APP, please check the fix noted in the email, if that is still not working, we would be more than happy to access your store and check for you. If your purchase of the upgrade 6 month plan was caused by confusion on our end, i do apologize. Please reply back to the email we sent to you, and we can definitely refund you right away. Please let us know if there is anything else we can assist you with!
May 16, 2020
I used the zen desk pop chat box for customer service! And I Got A Quick Response! They help me resolve my issues! Great Customer Support!
Thanks for your review, we really appreciate it!
Feb. 10, 2022
I downloaded the app over a year ago. LOVE quick response and friendly customer service. Looking for someplace to dropship products here in America, fast shipping and quality clothes for quality luxury branding. Thank you for your friendly customer services. ;)
Thank you for the review, we really appreciate it!
Feb. 3, 2020
Excellent level of customer service! Very quick in response and answered all of my questions. Great selection of styles! Consider expanding to mens or more shoes but other then that great!
Thank you for the review, we really appreciate it!
June 19, 2019
Awesome customer service. Very helpful ! Edmund went into details to help serve me better. I just wish there were more accessories.
Thanks for the review we appreciate it, we will be expanding our accessories very soon with more merchandise in the following categories, jewelry, bags, sunglasses, lingerie and more!
June 8, 2019
Great customer support and response when dealing with this company. I have had to ask them questions a few times. I used the "support" mode through the app on Shopify. I have always received a prompt and clear response.
Thanks for your review we appreciate it!
April 26, 2019
The support is great! They are there for me when I wanted to ask questions. I love how they provide branding for the packages. Keep it up, guys.
Thanks for the review we appreciate it!
Aug. 26, 2022
I love this app. easy to use, many products to choose from. Makes my store look so much better, faster. Love It! Very happy with app and shipping out quickly.
Oct. 7, 2024
Thank you MY ONLINE FASHION STORE for building this beautiful website for me i love the products it came with and i can also add my own perfect. Everything is perfect once again thank you.
Dec. 2, 2017
So far so good! Better than another app that is offered by Shopify. Great prices that allow you be competitive. Only thing i would change is how color and size title is loaded. It's loaded as 'Select Size' instead of 'Size'. This causes issues with loading to some sales channels. I have to manually fix each item. Also, you shouldn't load the MSRP prices as it makes it seem as if all items are on sale if I'm charging a lower price. I would like to see more urban styles for regular and plus size. Also would like to see more shoe selection. Once you have all of those things this would be my only source!!!