Kickflip product configurators
Shopify Product configurator Plugin - Kickflip
Rating
4.4
feedback
154
chart
#1,304
All reviews
Rating Breakdown
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May 13, 2025
Shopify tiene millones de aplicaciones pero pocas tienen el servicio al cliente que esta tiene, siempre están ahí para ayudar y resolver!
April 17, 2025
Our company is not able to link up multiple variants with our Shopify Plus store in order to sell multiple designs and sizes within the same listing. Response from Kickflip customer service has been very slow. Our product launch is on hold costing us potential revenue daily. We have no choice but to search for another solution to better fit our customization needs.
Thank you again for your understanding over the past few days — we know how important this launch is for you. We truly hope the approach you’ve put in place for your specific case will help keep things moving smoothly. Once our inventory management tool is officially launched, we’re confident it will be a great fit for your needs, and we’re excited for what’s to come. We genuinely appreciate your trust in us and remain here to support you every step of the way. Best, -Rosalie
April 9, 2025
J'ai contacter l'équipe de kickflip pour voir si leur application pouvait fonctionner avec notre projet, nous confectionnons des rideaux sur mesure. Depuis 5 ans nous avons du mal a trouver une application efficace pour le calcul d'équation. Cindy nous a expliqué durant le call que l'application pourrait être notre solution. Ce fut non seulement le cas, mais l'application a de loin dépasser nos attentes ! Nous vous sommes infiniment reconnaissant pour le service et pour l'assistance, encore merci !
Merci d'avoir pris le temps de nous écrire ce beau commentaire ! Ça nous fait vraiment plaisir de savoir que Kickflip dépasse vos attentes et vous permette de concrétiser votre projet de rideaux sur mesure. Nous sommes ravis que Cindy et notre équipe du succès client aient pu vous accompagner efficacement. Nous restons disponibles si vous avez besoin, et nous vous souhaitons beaucoup de succès et de belles ventes !
April 9, 2025
I’m genuinely so disappointed, because I really want Kickflip to work for my business—but I’ve run into constant issues that haven’t been resolved. I’ve spent months trying to build out custom product options for bulk custom magnets and stickers, and I continue to receive blank orders through the app—almost daily. These orders come through with no selections made and no charge to the customer. Building the logic for my use case was extremely time-consuming, and there wasn’t a perfect solution for what I needed—but I still managed to work around the limitations and get it functioning. From the customer-facing side, everything looks and works beautifully. But despite all the effort I’ve put in, I’m now at the point where I feel like I have no choice but to remove the app from my shop, which makes me really sad. I’ve gone through every possible configuration with a fine-tooth comb. All options have pricing, all logic is correctly set up, and everything appears to function as expected from the customer’s perspective. Still, the issue persists. Initially, support told me it might be related to Google Ads configurations. I removed the listings from Google Ads entirely, but the problem continues. I’ve been told multiple times that the issue was resolved—but unfortunately, it hasn’t been. At one point, all of my logic was correct, but pricing wasn’t displaying for certain options. Support was able to fix that—but even after, I’ve only been able to capture one legitimate sale with actual data attached. The most concerning part is that customers seem to be able to place blank, $0 orders repeatedly, with no selections—and somehow, it still collects full customer information. I’ve tried reaching out to these customers, but I never get a response. I don’t know if these are accidental, the result of a glitch, or something else entirely—but it feels like a serious flaw in the system. I want to keep using Kickflip because it has real potential, especially for products with lots of customization. But given the amount of time I’ve sunk into building everything, it’s heartbreaking to have to walk away from it due to persistent, unresolved issues.
Thank you for sharing your experience—your feedback means a lot. We know you’ve invested significant time in setting everything up, and we thrive on ensuring our customers succeed, so it's disheartening for us as well 😞 Our team has been fully aware of your situation and has been committed to assisting you at every step. Most recently, Cindy reached out to explore a potential conflict with your Shopify theme—we're curious to know if that could be part of the issue. Sometimes, interactions between themes or third-party apps can interfere, making such issues particularly challenging to pinpoint. We remain dedicated to helping you identify and confirm the root cause of these issues. If you're open to it, we'd appreciate the opportunity to collaborate further and work towards a permanent solution. Please feel free to reach out to us at help@gokickflip.com, or you can simply reply directly to Cindy. We're here to support you! — Rosalie
April 7, 2025
I've been using Kickflip for some time and you won't find a better customizer on Shopify. Take your time and make it what you want. It is worth it. You have a problem Cindy will come through and make sure you are headed in the right direction. This is the app that lets you play in the same arena as the big boys.
We’re thrilled to hear Kickflip has empowered you to offer a premium customization experience that rivals the biggest brands in ecommerce. Your words perfectly capture what we strive for: giving merchants the tools to grow, stand out, and offer their customers a truly seamless and fun buying journey. And we couldn’t agree more—Cindy is a rockstar! 💪 Thanks again for trusting us with your business. We can’t wait to see how far you take it!
March 11, 2025
I have to give credit where it’s due—Kickflip truly exceeded my expectations! I recently faced a major issue with my Shopify integration where product variants weren’t generating correctly, which caused significant disruptions to my business operations. At first, I was frustrated, but their team stepped up and handled everything incredibly well.
Thanks so much for the awesome feedback! We're really glad to hear that we were able to help with the Shopify integration issue. We totally get how frustrating it can be when technical issues have an important impact on your business, and it's great to know that our team could assist you through it. If you need anything else, just let us know! - Rosalie
March 6, 2025
This app is amazing! Easy to use once you get the hang of it. This will offer my customers the ability to customize my product offerings which is a game changer. I would highly recommend!
Thank you so much for your kind words! We're thrilled to hear that you’re finding Kickflip easy to use and that it’s a game changer for your business. Helping you offer customization to your customers is exactly what we strive for, so it’s incredibly rewarding to hear this! If you ever need anything, we’re here to help. - Rosalie
March 4, 2025
Shit, it's hard to operate, and the shopping cart function can't be added. What kind of brain can come up with this kind of plug-in?
Thank you for your feedback. We saw that you reached out to our support team earlier, and our colleague Cindy responded. We were ready to assist but didn't receive the additional details needed to move forward. We’d love to better understand your concern and work toward a solution. Please feel free to reach out to us at help@gokickflip.com, and we’ll be happy to assist you further. Best, Rosalie
Feb. 12, 2025
Super flexible, with an incredibly clean interface!
That’s amazing to hear! Your words just made our day. Can’t wait to see the experience you build with Kickflip — let’s make something awesome together! 💪🔥
Feb. 4, 2025
I joined kickflip at the right time. I was told I would need an engineer to connect my domain to the plugin. They came back a few days later and manged to seamlessly integrate the customizer to my shopify theme. No other app allows the level of customization with such simplicity. The ability to layer pieces and attach colors makes the options endless as long as you get creative with the logistics of your designs. The only thing better than the product itself is the support. They always go out of their way to help me and work endlessly to improve the app. I look forward to what is to come in the future. If you get stuck while using this app dont hesitate to reach out. They will help you. Now that Shopify Dawn 2.0 links directly to the customizer from the description, all the way to checkout, there is no reason why anybody shouldnt be able to use this app. Dawn 2.0 is the deafult on shopify so its nearly impossible to mess this up. I come from the field of construction and was morbidly afraid of computers grwoing up and I can do this. Anyone else brave enough to step into entrepeneuership can handle using this app. Great job guys!!!
Wow — what an incredible review! Love hearing how Kickflip is making product customization seamless for you. You nailed it: creativity should be limitless, and our job is to make sure tech never gets in the way. The fact that you went from being “morbidly afraid of computers” to running a customized product experience on Shopify? That’s exactly why we do this. Excited for what’s ahead, and we’re here for you every step of the way. Keep building, keep customizing, and keep winning! 🚀🔥
Jan. 22, 2025
Amazing app and quick, friendly and very helpful support
We truly appreciate your feedback! It’s been fantastic having you onboard these past few months, and we’re absolutely thrilled to hear that you love the app and had a great experience with our support team. Your words really mean a lot to us. Thanks! -Rosalie
Jan. 24, 2025
Kickflip has really impressed me with how they handled an issue I recently experienced. I faced a major problem with my Shopify integration where variants weren’t generating correctly, which caused disruptions in my business operations. Initially, I was very frustrated, but I have to give credit where it’s due—their team stepped up and resolved the issue effectively. Once I reported the problem, they communicated clearly and worked diligently to find a solution. What I appreciated most was their follow-through and commitment to getting things back on track quickly. Thanks to their efforts, my operations are now running smoothly, and I’m relieved to have everything back to normal. While the experience started off stressful, I’m glad I can now rely on Kickflip to deliver and support my business needs. Overall, their tools are working great, and I’m happy to continue using their services. Thank you to the team for making things right!
Thank you for sharing your feedback. We understand how challenging this particular situation has been for your business, and we truly appreciate your patience as we worked through it together. We understand that businesses sometimes need to adapt solutions to fit their unique requirements. I hope the explanation we provided and the solution we implemented addressed your concerns and helped restore your workflow. We’re here to support you and will continue to keep you informed about any updates that may enhance your experience further. If there’s anything else we can do to assist, please don’t hesitate to reach out. Thank you for being a valued part of the Kickflip community. Sincerely, -Rosalie
Dec. 13, 2024
Kickflip is an awesome app with easy integration on your e-commerce platform. It is highly recommended for building custom products
Hey there! Thanks for the awesome shoutout! It’s amazing to hear that Kickflip is making building custom products a breeze for you. Your recommendation really pumps us up — keep doing great things, and we’re here if you ever need anything!
Nov. 29, 2024
Great service, always able to help me with my issues.
Appreciate the kind words! 🙌 Your success is what keeps us motivated—thanks for letting us be a part of your journey!
Nov. 28, 2024
We updated our cart in their app, as they said to do in their help and then our cart stopped working and people couldn't check out. We have had to revert back to an old version of our site and then lost lots of work we have done.
Thank you for sharing your feedback. We’re truly sorry for the inconvenience this caused and understand how frustrating it must have been to revert to an older version of your theme. After investigating, we found that the issue was highly specific to your theme, likely due to a compatibility concern with another app in use. Although you reached out to us outside of our regular business hours (9 AM to 5 PM Eastern Time), as soon as we became aware of the issue, our development team acted quickly and resolved it in less than an hour. We’re committed to ensuring a smooth experience for you moving forward. If there’s anything more we can do to help, or if you have additional questions, please don’t hesitate to get in touch. Your success with Kickflip is our priority.
Nov. 14, 2024
excelente app y dan una excelente atencion para uno poder solventar cualquier duda o inconveniente
¡Muchas gracias por tu reseña! We’re thrilled to hear you’re enjoying Kickflip and that our team has been able to assist you. 😊
Nov. 14, 2024
Bonne application, excellent service!
Merci beaucoup! C’est toujours un plaisir de travailler avec votre équipe depuis toutes ces années. Merci pour votre fidélité! 😊 ⚾
Nov. 14, 2024
Thank you for the 5 stars! Your support inspires us to keep creating extraordinary experiences and we look forward to keep supporting your success. 🚀
Nov. 3, 2024
Starting with the good: a beautiful and really simple to use interface, both on the builder end and consumer end, well done on that. But we're now facing several issues which are making it now impossible to continue using this app. 1) Inventory management: not linked to Shopify, making it a nightmare to update and know when we're out of stock. Especially with 2 warehouse Locations. 2) The app does not apply your store's Market pricing. So if you're having certain market's with a price % adjustment set up in your Market settings on Shopify, Kickflip will ignore that, resulting in incorrect prices displayed before adding to cart. 3) The tipping point for us and worst part: Customers can place an order on out of stock SKUs if they add to cart days or even weeks before you are out of stock. This resulted in many losses, refunds and annoyed customers. 4) Lastly, pricing. It's good if you're starting up, but not fair / too high if you want to scale up for the limited feature they offer. Overall, really disappointed as we thought we found a great app. Still a lot of work to do.
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the challenges you’ve encountered. Concerning inventory management, please note that this feature is still in beta and we are actively working to enhance it, informed by valuable user feedback like yours. Currently, due to Shopify’s 100-variant limit and the inability to share inventory between variants, stock management is handled on Kickflip’s side. The good news is that Shopify recently announced an increase in the variant limit to 2000 and we have already begun preparations to align with this update. This will include connecting with Shopify SKUs and supporting weights. Rest assured, significant improvements are on the way. We also sincerely apologize for the challenges you’ve faced with market pricing and out-of-stock management. While we are working on permanent fixes, if you contact our customer support team, we can revert your account to a previous version of our Shopify integration, which should resolve these issues immediately. Finally, we’ll soon be launching a new, more flexible pricing structure designed to support your growth as you expand your sales with us. This will ensure that you can continue scaling affordably and get even more value from our platform. We’ve reached out privately to collaborate on a solution that meets your expectations and helps improve your experience with Kickflip. Thank you for your patience and for helping us identify areas where we can grow and improve.
Oct. 6, 2024
Absolutely top! The Kickflip app opens up completely new opportunities and new markets for my company. Super great functions, a modern interface and above all, and I would like to emphasize this in particular: first-class support and a super great team. The Kickflip team helps with all questions and problems very quickly and very competently! I have rarely experienced such great support these days. Please keep it up, dear Kickflip team. I will gladly recommend you to others! If I could, I would give 10 stars!!
Wow, thank you so much for your incredible feedback! It’s truly inspiring to hear. Empowering entrepreneurs like you is exactly why we do what we do. Thanks for being part of the Kickflip community, and here’s to your continued success!