Kickflip product configurators
Shopify Product configurator Plugin - Kickflip
Rating
4.5
feedback
116
chart
#1,310
All reviews
Review RSS Feed
Oct. 31, 2025
Die App ist super aufgebaut, man kann alles individuell gestalten und auf seinen Shop anpassen. Der Service ist extrem schnell und hilft einem bei jedem Problem bis es gelöst ist und die Erklärungen sind super so dass alles rasch gefunden und richtig gestellt werden kann. Der Preis ist auch total in Ordnung. Fakt: Könnte mich in keinem Punkt beschweren und kann die App nur weiterempfehlen.
Store
Candliv & Artfuletch
Using app
6 months
Vielen Dank für die großartige Bewertung! Wir freuen uns riesig zu hören, wie gut Ihnen Kickflip gefällt und dass unser Team Ihnen helfen konnte, wann immer Sie Unterstützung brauchten. Geschichten wie Ihre erinnern uns daran, warum wir tun, was wir tun – Unternehmern zu helfen, ihre einzigartigen Produkte zum Leben zu bringen. Wir wünschen Ihnen weiterhin viel Erfolg mit Ihrem Shop! -- Thank you so much for the amazing review! We’re thrilled to hear how much you’ve enjoyed using Kickflip and that our team could be there when you needed support. It’s stories like yours that remind us why we do what we do: helping entrepreneurs bring their unique products to life. Wishing you continued success with your shop!
Sept. 25, 2025
Cindy from support was excellent.
Thanks for the 5 stars, Tapd’In team! We’re fired up to keep delivering wins for you. 🚀
Sept. 25, 2025
After trialling a bunch of product configuration apps we went ahead and used Kickflip. Here is my review: Firstly, the support team are GREAT and really helpful, get back to every inquiry quickly and are able to offer good advice, thanks Cindy and Elisabeth - we were able to complete our build on time with your help! The UX is very nice and clean. The logic is easy to use. I believe our project was quite a bit more complicated than some of the others in the demo store. In some instances we had to use many simple conditions because there was not an option for a complex condition. With that said, we were able to achieve absolutely everything we needed - so this is certainly not a criticism. Have read a couple of other negative reviews here and do not agree with the points they have made - our experience has been excellent throughout.
Oct. 24, 2025
Great looking app for customers, they can now easily order customizable products from us. Why 4-stars: Pretty heavy to build new products and learning curve for the app is pretty long, but it gets the work done. I hope they make updates so the product control could be more fluid in the future. Great support!
Thank you for being with us for nearly two years and for taking the time to share this. We hear your concerns. Our north star is simple: deliver a premium experience that’s intuitive, fast, and unquestionably valuable. Over the past months we’ve been shipping improvements to streamline product setup and accelerate order processing. We’d like to review your current workflow with you, and help optimize your configuration. If you’re open to it, please reach out to us over live chat or reply to the email we've sent you. We appreciate your feedback, and we’re committed to earning back your confidence.
Sept. 16, 2025
The team are amazing. Huge shout out to Cindy for her amazing customer service. This app is amazing.
Thank you! 🙌 Our whole team pours a ton of energy into making Kickflip fast, reliable, and a joy to use. Hearing that it’s “amazing” on your end fires us up to keep shipping. Keep building! 🚀
Sept. 5, 2025
Super app! We are so thankfull for the constant 24/7 support and we really like the app! Thanks a lot
Super pumped to hear that! 🙌 We’re glad Kickflip’s hitting the mark for you, and we appreciate the love. Thanks for being on this journey with us! 🚀
Sept. 5, 2025
Best customizer I've found so far. Fast and excellent customer service as well
That’s awesome to hear! 🚀 We built Kickflip to be fast, fun, and backed by real people who care. Glad it’s working for you. 🙌
Aug. 26, 2025
Really nice app and customer support (Cindy is great!) Recommended !
Really glad you’re enjoying the app and our support (Cindy will be happy to hear this). Thank you for recommending us 😊 Welcome to Kickflip! -Rosalie
Aug. 26, 2025
We looked for a solution to handle hundreds of design options for our Polished and Framed Horseshoes- and Kickflip nailed it! It takes time to learn all the ins and outs but once they're clear- you're all set. They also have a very friendly and responsive customer support (shout out to Cindy!).
Store
Frost & Iron
Using app
26 days
Aug. 20, 2025
Kickflip has been great for our custom sportswear items Builder can be as simple or as dynamic as you want it to be, and the support is fast and helpful when needed. Would absolutely recommend it to whomever is looking for a customizer in Shopify.
We’re really happy to hear that Kickflip has been a great support for your custom sportswear collection! It’s been wonderful working with you over the past two years and seeing the impressive results you’ve achieved. Knowing our builder and support team have made a positive impact means a lot to us, and we truly appreciate your recommendation! 😊
Aug. 12, 2025
At PomExpress.com, we needed a solution that could handle the incredible complexity of custom pom design - hundreds of layered images combining different colors, materials, widths, and pom styles. Every time we doubted whether Kickflip could handle our requirements, it proved us wrong and exceeded expectations. The learning curve was worth it - once we got up to speed, the interface became intuitive and user-friendly. But what really sets Kickflip apart is their customer support. Their AI interface is the most helpful we've ever used, and when you need human help, there's always someone ready to assist hands-on. They even worked directly with us to ensure smooth integration with our Shopify theme. Our customers love the customizer - we get practically zero questions about how to use it, and people seamlessly go from designing to cart to checkout. The sharing features let customers show designs to their teams and coaches, and we can tell they're genuinely excited about the process. For over 30 years we've been custom designing poms where the only way for customers to see a design before orders were placed with manufacturers. required us making and sending mini mock-ups to them (an expensive and time consuming process). The tool is game-changing for both us and our customers - allowing for creativity to flow effortlessly and new designs to be visualized in just seconds. One unexpected bonus: we get insights into what customers are designing even before they buy, which helps us understand trends and preferences. The interface is fully customizable to match your brand (whether you upgrade to white label or not), creating a seamless experience that feels like a natural extension of your store. This investment has truly been an uplift to the custom pom industry for cheer and dance and we couldn't be more excited about it. If you're selling highly customizable products and want to offer a premium experience that rivals the biggest brands, Kickflip delivers. The complexity it can handle is remarkable, and the support team ensures you succeed. Highly recommended for anyone serious about product customization! And don't shy away if you have a complex product.
Wow, thank you so much for taking the time to write such a detailed and thoughtful review! It really means a lot to all of us. We’re so happy Kickflip is making custom pom design easier, quicker, and a lot more fun for you and your customers. And whether it’s our helpful AI assistant 😉 or one of us humans, we’re always here whenever you need a hand! - Rosalie
Aug. 11, 2025
Cindy is great she has solved a glitch in the process of connecting my store!
Thanks so much for the kind words! We’re really glad Cindy could fix the glitch and get your store connected. We made sure to pass along your shoutout to her 😊 Can’t wait to see what you create with Kickflip! If you need anything else, just let us know. – Rosalie
Aug. 2, 2025
The best customizer on the market. Once something similar to dynamic masks are possible, it'll basically be perfect! Customer support is top notch
Thanks so much for the kind words and for taking the time to leave a review! I’m glad we could get everything sorted with your new account. It’s great to hear you’re enjoying Kickflip. Always happy to help! — Rosalie
July 25, 2025
absolutely mind-blowing app but most importantly great service. Can be a very heavy lifting app if you are not so comfortable with doing things like this but the help you get is incredible. 10 stars from me.
Thanks so much for the wonderful review! It means a lot to know our support team has been helpful recently. We really appreciate working with you and are always here if you need anything. Rosalie
July 10, 2025
resolved but too late... got supportive mail and revert
We’re truly sorry to hear about your experience and appreciate the opportunity to clarify the situation. Your support ticket was created on June 30 at 11:55 AM, and as July 1st is a national holiday in Canada (Canada Day), our team was offline that day. Your review came through on July 1 at 11:35 AM, during that holiday period, less than 24 hours later. We do our best to provide fast support but coverage may be limited during weekends and statutory holidays. We understand you’ve decided to cancel your account, but we’re still here if you’d like to revisit this in the future. Wishing you continued success with your online store. —The Kickflip Team
June 10, 2025
Great customer service! :)
Thanks so much for the kind words! We’re thrilled to hear our team could help. 😊
Sept. 15, 2025
If your store sells less than $10k USD per month in customized products, then sadly this app ISN'T for you. The Kickflip Customizer is a great add-on for my online store, and the company has improved its features over time. However, its implementation can be inflexible, and there's still room for improvement in its overall functionality. The support staff has always been helpful and has worked with me to resolve code issues. While their assistance is excellent, communication can sometimes be difficult due to different time zones. I had previously given the app a 5-star rating, but I've recently lowered it. This change came after I received an email from Kickflip stating that the "pay as you grow" plan was being canceled and replaced with a much higher monthly subscription plus a per-transaction fee. Unfortunately, this new pricing model is no longer affordable for small businesses like mine that are trying to grow their store. It's a shame to see only one pricing tier and no option for a smaller monthly fee with a higher per-transaction charge - a model that would be much better for those on the Shopify Basic plan. I also don't think the app is developed enough to justify the single tier option.
Thank you for taking the time to share your honest feedback. We appreciate your perspective and are glad to hear that you’ve found value in our platform and the support provided by our team. Our Scale plan makes it easier to grow over time with a lower transaction fee. It also allows us to maintain a sustainable platform, continue innovating, and provide ongoing improvements for all users. Regarding functionality, our team is actively working on enhancements to increase flexibility and provide even more value for store owners like you. Your input is very helpful in prioritizing the right improvements. We truly appreciate your time with Kickflip and hope the platform continues to support your store’s growth. — The Kickflip Team
June 6, 2025
Il servizio assistenza è totalmente abbandonato!!!!! Assistenza totalmente inesistente, dopo 5 ore dalla richiesta se ti permetti di chiedere se ci sono novità nel risolvere il problema legato ad una URL errata, vieni pure trattato male. Dopo oltre un giorno dalla richiesta, scrivi e non ti rispondono più. Fantastici, sono degli eroi, potrebbero essere dei bravi agricoltori e invece poverini devono guardare un monitor tutto il giorno, solo guardare. Mi chiedo come Shopify permetta questo tipo di atteggiamento, penalizza anche loro. Comunque ho risolto il problema da solo, ho disattivato Kickflit. Hanno anche il coraggio di invitarti a rispondere a dei quesiti sulla qualità... vergognatevi
We’re sorry to read your review. Our team responded promptly to let you know we were investigating the issue and followed up the next day requesting more details to assist further. Without a reply, we were unable to move forward with a resolution. We remain available should you decide to give Kickflip another try.
Oct. 23, 2025
The team is so on it! Huge shout out to Cindy for her amazing customer service.
Thank you so much for taking the time to leave a review! We truly appreciate your support. ✨
May 13, 2025
Shopify tiene millones de aplicaciones pero pocas tienen el servicio al cliente que esta tiene, siempre están ahí para ayudar y resolver!
Wow! Thank you so much for your amazing feedback! Providing exceptional customer service is at the heart of what we do, and your kind words truly mean the world to us! We're always here for you, ready to help whenever you need. 🙌