SellerDash: AusPost Shipping
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Amazing and easy to use. As soon as you download the app you think it's really difficult but it's not. It's pretty easy. You just need to go step-by-step and also the team is really amazing. They help you if you have any difficulty I'll be definitely recommending this app.
Unfortunately, I have found it is not often that when encountering an issue in business, one can have utmost confidence in a supplier to be able to provide immediate fixes. I have found this with Australia Post MyPost Business. Whenever I use the chat feature, there is always someone there to help me. Being able to resolve issues in a timely manner has been crucial in allowing me to spend time on other things. Am very grateful to Nathan and the team and highly recommend this app.
Thanks so much for the review. Very glad we can support you with your business growth.
Wow, this app made a huge difference in productivity for me and the help desk is fast and helpful, as it should be.
Thank you!
Couldn't recommend highly enough, the support is amazing, quick and easy to understand. Great app Team Travy
Thanks for taking the time to leave a review, much appreciated!
Amazing customer service and a really good app!! I highly recommend this :)
Quick to respond. Great comfort when you are running a small business. Recommend highly
Good. However pricey. $1200+ yearly seems steep for the function of this app.
This is a solid app that works really well for our Australian business, where we sell nationally and internationally. Plus their customer service is professional, friendly and fast! I never thought I'd get so excited about a postage app, but there you are. Onya!
We are really impressed with this app, it has definitely streamlined our postage workflow. It just works. We have also had a great experience with the developers, who reached out to us to assist with some of our questions about the app. Very helpful and friendly.
Hi, thanks so much for the positive comments. As for the label position on A4 label sheets, we have been asking Australia Post to make that possible for man years. Currently though, they don't provide partners like us any way of selecting a starting label position in order to save paper etc. Perhaps looking at an A6 label printer might be an alternative?
Customer Service not particularly helpful. The App doesn't monitor the tracking of your consignments to check the delivery status so it isn't possible to update the order status in Shopify to Shipment Delivered. If you get this App, you'll still need other apps for delivery status tracking - WHICH EVERY CUSTOMER EXPECTS. I wouldn't recommend
Unfortunately it looks like you either misunderstood the core functionality of our app, or are confusing our app with a different type of product. Our app is designed to print labels, and fulfil Shopify orders. It is not a tracking app and nowhere do we state that it provides tracking monitoring and future updates of delivery statuses. This is completely different functionality to that of a label printing app like ours. As it stands, once our app fulfils an order, communication to the customer (with tracking information) is triggered automatically and Australia Post also provide the customer with tracking updates. So customers certainly will get delivery and shipment updates. Just not from our app directly. It is unfair to leave a 1 star review about a feature and functionality that we never claimed to have. As for our "Customer Service not particularly helpful", we responded to the chat request within a few minutes, and answered all questions (including clarifying out that we don't have the feature enquired about). We cannot do any more than that.
Love the app, and the level of support is brilliant! Very quick to respond, and Nathan explained in great detail with a clear, short video demonstration recorded specifically for us to explain how to fix our issue. And gave us a few extra tips along the way.
Great product with prompt and personal customer service (which is rarely needed)! Keep up the great work
Highly recommend this app. Nathan and the team have supported us through every stage and their customer service is fantastic. They are prompt with their response and your issue or concern will be resolved in no time. Thank you and keep up the good work!
Just constant issues with adding extra cover. Was told to alter the amounts on the list of products but then it still just gives me Mypost rates and not Eparcel rates. Really annoying having to contact them to fix this issue constantly!
Just started using the app and had a little problem with the shipping settings, Nathan helped me straight away on a sunday night! I'm so happy with the app so far and customer support.
Great lttle app. Fast and simple. Everything you need for Australia Post shipments and nothing extraneous. Good rates. Great responsive support when needed. Very happy I changed.
Have just sent the first parcels on our new website and am most impressed with the support provided by Molly via the online chat. The speed and clarity with which Molly helped solve my issues and excellent instruction pdfs were fantastic. Not only did it allow me to send our first packages but also taught me thoroughly what steps I need to take. The app is a great asset in streamlining our processes and giving us more time to focus on our core business of growing grapes and making wine.
Highly recommend this app. The customer support is 10/10 - Nathan reviewed the app in my Shopify account setup to ensure everything was configured correctly which was a great peace of mind. Thank you! :)
Brilliant customer service! I had an issue and it was fixed within a few minutes with a personalised video explanation. Cant fault this app!
This app has been so valuable with helping my small business run smoothly. It makes the shipping process seamless and quick. The customer service is always fast, clear communication and my questions are always resolved in the moment. Highly recommend this app and service!
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