SellerDash: AusPost Shipping

Hi, Thanks for your review. Please note you left a review for the software developers of this app. We are not Australia Post. If you wish to provide feedback to Australia Post regarding their scanning of orders and processing shipments you would need to contact them directly.

Hi, Thanks for leaving a review. We can't find any previous correspondence via our support system regarding any issues. As you left a 1 star review instead of a higher rating, we would love to see if we could assist with any issue or question you might have. We have live chat on every app page and a dedicated local Australian support team that responds quickly. Please reach out if you need! Thanks

Hi there, Thank for leaving a review. Note that our app sends through the dimensions and weight and Package type you select for orders to Auspost, and they scan and process the parcels. So if you have submitted correct information and Australia Post says you have under declared it, it is an issue with their systems, not with our app. In saying that, perhaps your app configuration could be improved. Also, we would be happy to look at some of these notices from Auspost (as we often do for customers) to help identify what the issue might be. We have live chat on every page of the app and our local Australian team responds quickly to all enquiries. You can also email as or use the contact link on the app page. We would be quite happy to look at some of these notices Auspost has provided you and try to help you ensure you don't have ongoing issues with them and their scanning of your parcels. Kind Regards Nathan

Unfortunately it looks like you either misunderstood the core functionality of our app, or are confusing our app with a different type of product. Our app is designed to print labels, and fulfil Shopify orders. It is not a tracking app and nowhere do we state that it provides tracking monitoring and future updates of delivery statuses. This is completely different functionality to that of a label printing app like ours. As it stands, once our app fulfils an order, communication to the customer (with tracking information) is triggered automatically and Australia Post also provide the customer with tracking updates. So customers certainly will get delivery and shipment updates. Just not from our app directly. It is unfair to leave a 1 star review about a feature and functionality that we never claimed to have. As for our "Customer Service not particularly helpful", we responded to the chat request within a few minutes, and answered all questions (including clarifying out that we don't have the feature enquired about). We cannot do any more than that.