Navidium Shipping Protection

Dec. 10, 2022

This app has been fantastic. One $50K in pure profit since implementing this year. Side note, customer service has been amazing too.

Nov. 21, 2022

We love this app. Makes it easy for our customers to sign up for shipping protection and if we get a request to refund a package that was lost or damaged we do it. But as the occurrence is so low it allows us to keep the extra revenue for the protection and in the rare occasion something gets lost, we just pay from that extra revenue stream. This is the best way to handle shipping protection. We are so happy we found this app and replaced our old shipping protection solution. We save a lot and our customers are happier to!

Nov. 21, 2022

Fantastic customer support. Easy to set up and customize. Very affordable/accessible option for collecting insurance for customers without paying a 3rd party.

Nov. 20, 2022

Great Customer service!!! Thank you, I'm excited to try order bumps! This app is a most have for every store.

Nov. 2, 2022

Make sure you talk to Marc! He's been a great help with getting everything squared away. Even went above and beyond and saw a problem that was affecting our store and said that his team would fix it (even though it was not of his doing). He's been a pretty big help so far and his app is pretty easy to use and they make the integration for you! Thank you Marc!!!

Oct. 29, 2022

We've had the app for a few months now and we've been very pleased with the Navidium app - it was easy to get installed and we're definitely seeing a nice revenue stream from it. I'd say it was an easy way to increase our revenue by 1-2%. The support from the app team has been excellent.

June 21, 2023

Had the app for a while now. We charge 2% and have a little over 70% acceptance rate. A few little bug in the software but they seem eager to fix them. While the service fee is kind of high for this program, it pays for itself in about 2 days for us. It really makes it much easier for us and our customers when a shipping issue should occur. I'd say this is a win for everyone. I only found this after FedEx ground lost one of our largest shipments ever, and then declined the claim. (Never let them take a package without scanning it!!) UPDATE: June 21, 23 - The developer continues to improve their app and am happy to report that is works even better now. Very pleased and I think our customers are happy too. UPS recently lost a $700 shipment, but they failed to scan it, so left us holding the bill. (never let a shipping company tack anything without scanning!)Thanks UPS, but our customer had paid for the shipping protection, and it was an easy decision to replace the order for our customer thanks to this app. Income from the app makes it easy to make these decisions and keep our customers happy. Highly recommended!

Oct. 17, 2022

Been using the app for the last four months and it's great! Easy to install works seamlessly on all three of our sites! If we have any questions, the Navidium team is quick to respond and help out!

Oct. 14, 2022

Such a game-changer! Not only is Navidium profitable for us but extremely helpful to our Customer Service procedures in keeping track of shipping claims and any potential repeat offenders. The installation process was a breeze and the team is beyond helpful. Definitely recommend downloading Navidium for your store!

Oct. 14, 2022

speedy, personalized assistance and the app does what it is mean to do! only suggestion for developers would be to add the option of setting a minimum insurance amount that is applied, and then do a percentage-based amount for orders over X amount.

Oct. 14, 2022

This app has helped our store make any lost or stolen shipments, a breeze to replace for our customers! No waiting on claim approvals, so we can do what we do best and ensure our customers have the smoothest customer experience possible! Thank you, Navidium!

Oct. 13, 2022

Great customer support. Navidium always tries to find solutions for you and will work with you to achieve what you need.

Oct. 13, 2022

Great app. I love the idea of keeping the insurance payments. Excellent and friendly support that goes above and beyond.

Oct. 12, 2022

This app is amazing and soooo much better than ROUTE which takes all the money. Customer service is fantastic and the creator really wants to help you make money and improve your store. I'm so glad I have this app, it's helped immensely considering I sell collectables and gives my customers a piece of mind. Highly recommended!

Oct. 11, 2022

Navidium shipping protection is amazing. Super easy to use and great customer service. I have nothing but good things to say about Navidium, it was already something we offered to our customers (guaranteed delivery), but this app has been able to allow us to be more friendly with that situation and make great money for my company. Best app i have on shopify.

Oct. 11, 2022

Fantastic app that works really well. App developers helped me set everything up and make sure it was working properly. Significantly cheaper than Route and has so much more functionality

Oct. 10, 2022

Great app an a no-brainer for any store. We love the control this app provides and the mutual benefit for us and the customer works out great.

Oct. 10, 2022

Navidium has been an awesome way for our company to win our customer's trust in following through with refunds and reshipments in the world of inevitable shipping issues! Highly recommend!

Oct. 10, 2022

This has been a fantastic addition to our ecommerce store and can't imagine not having it! Nice to have an app that is made with the seller in mind!

Aug. 30, 2023

Navidium is way better than the Route app which was not user friendly and not effective. Navidium has great customer service! It’s completely worth it!