Navidium Shipping Protection

Oct. 9, 2022

So grateful for this app!! Allows me to have a generous customer service policy and manage my own claims. Functionality is awesome. Highly recommend!

Oct. 9, 2022

An absolute MUST for any Shopify store owner! This is a MUST DOWNLOAD. App has allowed us to kick all the other parasite shipping insurance companies to the curb and pocket our own profits. Support is the best that it gets. We are so grateful for this app and Navidium! THANK YOU!

Oct. 12, 2022

Edit: I was wrong. Their team quickly contacted me concerning my negative review and was eager to solve my issue with a custom solution. The team was quick to solve the aforementioned issue within 2 days. Im looking forward to further work with Navidium and further functionalities. The app has its advantages. The analytics could need some improvement. The support isnt really responsive but friendly. The major disadvantage is that this app doesnt integrate with Gtranslate at all which we have to heavily rely on. Unfortunately Navidium can’t be translated since its section is written inside JavaScript. The gtranslate system can only translate texts if the structure and texts are written inside JSON objects.

Oct. 5, 2022

We are still new but recently switched over from another provider due to some pain points I'm sure other merchants have experienced. So far the Navidium team has been great in getting Navidium installed quickly and being responsive to any issues that arise. It's nice that you can create claims and reshipments right in the portal and easily keep track that way. Not only that, but the fees don't go to a third party which helps the merchant recoup the cost of lost packages and sending reshipments. This also allows you to handle any customer order issues directly instead of sending them to a third party which creates a more streamlined customer experience. Navidium cuts out the middle man and allows the merchant to create a better experience for the customer!

Oct. 4, 2022

Love Navidium! Game changer for the shipping insurance world. Excited for the new features coming soon as well.

Oct. 3, 2022

This is a great app and the customer service team is very helpful. They will help you work out all the particulars so it works smoothly with your theme. Highly recommend.

Oct. 2, 2022

Navidium is the best app ever. Customer service is also exceptional. My only complaint is that I wish I had started it sooner!

Oct. 2, 2022

Easy recommendation for us. A new top-selling product helping us recoup funds for the great customer service we already provided for our customers. Recommend for all stores as Zevi + team are great with install & support as well!

Sept. 30, 2022

works so much better than the alternate providers on the market, easy and they help with setting everything up.

Sept. 14, 2022

Really great app and customer service is even better! The team are very helpful especially Marc who helped me in many ways, quick reply times too!

Aug. 31, 2022

Very useful app that has improved the customer experience greatly and given us the flexibility to cover claims that otherwise wouldn't have been.

Aug. 27, 2022

This is much better than route, I am making more money and I don't feel the hard sell that route was doing. So easy to setup

Aug. 26, 2022

This app is a MUST. Not only can you provide a better experience to your customers, you can also improve your margin to cover unexpected chargebacks, refunds, and stolen packages. It protects your customers AND your small business. This app deserves 10 Stars, especially because of how helpful and attentive to detail Marc is. This company is going places. Oh and by the way: 80-90% of people take up the protection. Customers feel much safer knowing they are insured incase something happens. A must-have for all shopify stores.

Aug. 15, 2022

A must-have for each eCommerce site. An extra revenue stream for your site. Great support and CS. The convention rate on this up is super high.

Aug. 11, 2022

Finally a better solution for funding loss and damage in shipping. We have tried other solutions but was never satisfied with the service that those companies provided to our customers. Now we can have a pool of money to "self insure" those packages and take care of customers faster without loosing money. We have been on navidium for only 3 weeks, but we are very happy with it. 50% of our customers are opting into the package protection and only a handful of customers purchased it inadvertently and wanted a refund (which we provide right away if they ask). I highly recommend this app for any ecommerce company that has problems with lost or damaged products in shipping (which I think is 100% of merchants).

Aug. 11, 2022

We moved from another app that made the customer experience difficult. It was important to us to handle the claims as we saw fit and Navidum allows us to do that. Highly recommend this app for self-management of any insurance claims. Easy integration. Support emails could be answered a little more quickly but overall we are super happy with the app and the support we've received.

Aug. 7, 2022

This app has literally helped our store save so much $$ ! We were already sending out so many replacements to our customers and the Route app we were using before was not customer friendly and had a long waiting period. This app let's us service our customers right away.!

Aug. 2, 2022

Great app, fair fees. Instead of taking a percentage of sales, they just charge a flat, fair monthly fee. This app is great!

Aug. 1, 2022

We are so much happier with Navidium! We had used Route in the past and there were just alway so many issues. Thank you for making a quality app with superior customer service. All of us on the Raingler team appreciate what you guys do!

Aug. 1, 2022

This app is wonderful and so are the developers behind it. The support is quick and efficient. The app does exactly what it is supposed to do. And best of all we get to control the customer experience and delight our customers. Highly recommend for any e-commerce company that cares about taking care of their customers. Thanks!