Navidium Shipping Protection

June 20, 2023

Love Navidium, has been a huge improvement over Route who we used previously. It's been easy to use and saved us a lot of money.

June 20, 2023

I have been using Navidium for about a year now. I like it and it has helped keep more of the money in my pocket. A game changer. I used the other guys (Rou**) and they made all the money and actually denied some of my claims. Glad I am using Navidium. It is the way to go.

June 20, 2023

5++ Stars -Navidium has been a blessing to our small business, we switched from "the other guys" and wish we had done it sooner. We now have better control over claims and our customers appreciate talking to the company they purchased from, instead of a random company that knows nothing about leather. Navidium has allowed us to provide excellent customer service to our clients during a stressful event. Thanks Navidium....you are the best!!!!

June 20, 2023

Great product. Great service. Marc always does a great job communicating what he and his team are up to in terms of all the different ways they support merchants.

June 20, 2023

Navidium Shipping Protection has worked well for our small business. I only wish it didn't show up as a product as most people do 'opt in' it will generally be in your top three with no way to filter it out of an actual store product vs shipping protection.

June 20, 2023

From the beginning, our experience has been completely positive. Claims are filed swiftly and our customers are highly satisfied with our resolution turnaround. There are other features within the app that we're also utilizing, however, our main goal was to process claims and not keep splitting the money with Route. We're glad we made the move to Navidium!

June 20, 2023

Great app. We previously used a competing insurance app which was good, but mathematically was becoming an added cost per order. This is probably because we have very low incidence rates as we use anti-fraud apps to cancel any suspicious looking orders. Therefore, with a combination of strong anti-fraud software, tracked/signed shipping to further deter any potential scammers, and Navidium, we can basically make added revenue on ±65% of our orders as this is roughly the % of customers who add shipping protection to their basket. I hope Navidium can go from strength to strength and launch a superior anti-fraud system to their offering as then it will be my 1 stop shop and I'll save even more money. No reason to not add this to your website.

June 20, 2023

I am so glad I made the switch from Route to Navidium for my package protection needs, and it has been a truly transformative experience. After using Navidium for approximately a year, I can confidently say that it outshines its competitors in every aspect. When I initially opted for Route, I believed it would safeguard our packages effectively. However, as time went on, I realized that Route was capturing a significant portion of our revenue. Moreover, when unfortunate incidents occurred, their customer service was lackluster and often resulted in refunds for the insurance fees paid. Dissatisfied with this state of affairs, I decided to explore alternatives and discovered Navidium. The transition to Navidium has been nothing short of a game-changer. Their dedication to customer satisfaction and top-notch service has won me over completely. In particular, I had the pleasure of speaking with Mark during a live chat session, and his commitment and hard work were evident. He exemplified the qualities of a passionate professional who genuinely cares about his customers.

June 12, 2023

Truly a one-of-a-kind solution to an interesting variety of problems, I recommend Navidium hands down. Not to mention their co-founder Marc is a down to earth, problem solving go-getter with a fantastic attitude. It's hard to write about it without sounding like I'm a shill, but I've had a great experience so far. If you're wondering if you should give it a go, here's your sign.

June 7, 2023

Very easy to use and implement - and a way better experience for our customers for us to manage the protection process instead of solely relying on a 3rd party whether it be an app or courier.

June 1, 2023

Has been very set and forget and produced a nice stream of additional income. Installation went well.

May 19, 2023

Excellent customer service and implementation experience. Prompt responses from support. App works great. It gives us significantly more flexibility than previous apps we've used.

May 15, 2023

Fantastic app! It's put money in my pocket and made it a breeze to make things right for my customers when there's an issue with a delivery. The developer (Marc) really cares about his customers and is always improving things.

May 8, 2023

Super simple and beneficial for sales.

April 5, 2023

I expect that sometimes an app may have glitches but I’ve been battling these glitches since Nov 16. I’ve had to delete the app twice now due to lost sales for these reasons. 1. Toggle button is on at cart page but item & charge is removed when you get to checkout. 2. Doesn’t charge correct % on order total. For example if you have 2%, when a customer orders $100 worth of an item it charges $2.25 not $2. 3. Doesn’t charge the correct amount if you choose static rate. A customer got charged $3 for a $15 item when it should have been $1. 4. The static rate may not work upon initial installation and you have to reach out. 5. When toggling off the insurance on cart page the text doesn’t change to the “opt out” information. 6. The Learn More link is also not displaying on the cart page.

March 29, 2023

Customer service is top notch and personal. I was having some issues after installing this. The founder reached out to me personally, reviewed my store and took care of all the glitches. I am happy to do business with Navidium. It gives me back the control over my customer's claims process and increases revenue with the upsell. Route won't be robbing me anymore. Navidium is new tech, so if you are having any issues, do reach out to them, they will get them resolved for you.

Feb. 23, 2023

A much better Route alternative. Our business would have earned $18,000 last year if we had switched to Navidium sooner. Their support is excellent as well. Thanks!

Feb. 9, 2023

Route was BANKING off us and I really wanted a way to offer my own package replacements. I'm very happy Navidium made that happen for me. They installed it for me and now I keep my profits. We've handled 2 claims ourselves, but brought it in way more than necessary to cover those - That's pure profit, folks!

Feb. 2, 2023

I would recommend this app if you would like to offer customers the option to purchase shipping protection. The customer service is awesome. I look forward to future apps

Jan. 30, 2023

We were originally a customer with Route, Navidium contacted us so we decided to give it a go. I gave them access to my Shopify storefront. They installed their app and we were good to go. A week later I realized some issues were happening due to the changes they made during installation to my coding. First of all the insurance was added to the cart during checkout but the customer was not able to opt out if they didn’t want it. Second of all, the product pricing for each product in the entire store changed to the same price as the total of the cart if that person added a product to their cart. For example, if the customer added a $10 item to their shopping cart. If they went back to browse my storefront, all the items in my entire shop will show up as $10. I don’t know what they did to my storefront when I gave them access to it. But I tried emailing Chandler my account rep and I didn’t get a response. I also emailed them through the contact us form at the bottom of this page 5 days ago and so far no response for anyone. They have no phone number on their website to call if anything goes wrong. It’s been a HORRIBLE experience. I had to go back and restore the backup of the website prior to giving them access to install the app. I’ve reinstalled Route protection since then. All around HORRIBLE experience for me.