Navidium Shipping Protection

Aug. 11, 2022

Finally a better solution for funding loss and damage in shipping. We have tried other solutions but was never satisfied with the service that those companies provided to our customers. Now we can have a pool of money to "self insure" those packages and take care of customers faster without loosing money. We have been on navidium for only 3 weeks, but we are very happy with it. 50% of our customers are opting into the package protection and only a handful of customers purchased it inadvertently and wanted a refund (which we provide right away if they ask). I highly recommend this app for any ecommerce company that has problems with lost or damaged products in shipping (which I think is 100% of merchants).

Aug. 11, 2022

We moved from another app that made the customer experience difficult. It was important to us to handle the claims as we saw fit and Navidum allows us to do that. Highly recommend this app for self-management of any insurance claims. Easy integration. Support emails could be answered a little more quickly but overall we are super happy with the app and the support we've received.

Aug. 7, 2022

This app has literally helped our store save so much $$ ! We were already sending out so many replacements to our customers and the Route app we were using before was not customer friendly and had a long waiting period. This app let's us service our customers right away.!

Aug. 2, 2022

Great app, fair fees. Instead of taking a percentage of sales, they just charge a flat, fair monthly fee. This app is great!

Aug. 1, 2022

We are so much happier with Navidium! We had used Route in the past and there were just alway so many issues. Thank you for making a quality app with superior customer service. All of us on the Raingler team appreciate what you guys do!

Aug. 1, 2022

This app is wonderful and so are the developers behind it. The support is quick and efficient. The app does exactly what it is supposed to do. And best of all we get to control the customer experience and delight our customers. Highly recommend for any e-commerce company that cares about taking care of their customers. Thanks!

Aug. 1, 2022

Best one out there!! Couldn't rate Navidium enough. Much better than any competitor. Would give 6 stars if we could!

Aug. 1, 2022

I recently just switched to this app! I love it first off the guys are super helpful and quick to respond - they had me up and running within a few hours. Download the app today you won't be disappointed.. It works really well

Aug. 1, 2022

We are using this app instead of Route, which we weren't happy with. I love that we are in charge of claims and can do the right thing without thinking twice about the cost to our bottom line! With Route they kept finding ways to not pay, which is extremely frustrating when the customer paid for it, and then doing the right thing still has to come out of my pocket.

July 21, 2022

Great customer support so far and quick help with installation. Happy to provide this feature to our customers!

July 21, 2022

We recently switched from Route to Navidium and had such great success! Customer service is very helpful and responsive.

July 15, 2022

An incredible app. If you're considering a shipping protection option for customers - you may as well self-fund it. Navidium makes it easy and seamless and we're seeing a strong take rate.

July 12, 2022

What a fantastic idea for an app. We've used our $2 flat rate insurance to cover the cost of overnight shipping on replacement orders. Absolutely recommend this to everyone.

July 5, 2022

Installation was fast and seamless. The app immediately worked to bring in additional revenue to our stores with a 85% conversion rate. Highly recommend this to all stores. We love it and thanks for the extra revenue boost.

July 5, 2022

Team is active in use groups online and available to answer questions quickly. Install was easy and it works as intended. MUCH better alternative to other shipping protection programs.

July 4, 2022

The team that put up this app is one of the most resilient and hard working on the app store. We had issues to make it work on our store but the team went above and beyond to fix the bugs. Great app AND amazing support.

July 3, 2022

I was looking for a simple yet effective package protection app and Navidium ticked off all the boxes. Their customer support is A+! Very happy with this app.

July 3, 2022

Great app!! So much better to be able to handle claims on your own vs going through another app that may or may not pay out claims. Customer service is very responsive and fast as well :)

July 1, 2022

this app is really for protection. it does the work. the customer service is good. They do the job pretty fast. Thanks~

June 27, 2022

Earn trust of your customers, speed up and take full control of claims which will improve your customer experience, create a new revenue stream. It's a win-win for you and your customer. Do it for a month and you will see very quickly how everything I listed above falls into place. We never looked back and love this app!