Navidium Shipping Protection
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Excellent app. Good support. Been a part of our operation for over a year and I'd recommend it to anyone.
Useless application, can't run, can't check, doesn't work, only errors are displayed, no support.
First off, I’d like to apologize for the annoyance of not having the app work out of the gate for you. The reality of most shipping protection apps like this is that it is nearly impossible for a one size fits all approach to work right out of the gate. Since various themes behave differently and have thousands of other apps that could interfere, most of our merchants opt for our white glove onboarding where we onboard the merchant in a duplicate theme first and review and make sure everything works perfectly before going live. Self install works well for many themes, but often it just requires a professional to go in and set it up. I wish it wasn’t this way, it would certainly reduce our need for a full team of engineers…. But hey, it’s Shopify…. I do want to mention that our records show we got a support request chat from you after hours and our team responded about 30 minutes after it was received. As someone who has been an ecommerce merchant myself for almost 2 decades, it is rare for any provider to offer support 24-7, and even more rare to do so even for free plans. I would love the chance to make it right, and our team is committed to help you set it up if you decide to give it a shot. But I do feel like it is unfair to say we don’t have support when our team responded 30 minutes later on a Friday evening. Best, Marc H Co-founder Navidium App
Good app with a good CS team. I had issue setting up their product and they quickly booked a call with me to assist me. I recommend their solutions
Very happy with the app overall and the support has been amazing. Would definitely recommend.
Very happy with the App and the service. Have had it installed for several years now. They get back to you right away and are diligent.
Was great while it worked, however, our checkout stopped working about 3 weeks into using it which one of our staff noticed after hours due to a slew of customer support requests. It has since been over 8 days with Navidium "looking into it", and still no sign of it being fixed. I will modify this review in the event it is ever fixed, but had our staff member not noticed we would have lost almost tens of thousands of dollars.
Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.
We've used Navidium for several years now. It's performed flawlessly, and has been a key component of our Mythical Customer CareTM. If a customer selects package protection and has a lost/stolen package, they have peace of mind that we're immediately able to take great care of them. Thank you Navidium!
We’ve been using Navidium for years across multiple Shopify stores, and it’s been a reliable and efficient solution for our shipping needs. The app is easy to use, and the customer support is outstanding—responsive, helpful, and truly customer-focused. Highly recommended!
Great app. Happy to have it. Easy set up and it works without any issues, which surprisingly I can not say about so many other Shopify apps.
Great app. Makes it super easy to deal with damaged items and replacements.
We've been using Navidium for over a year now, and it has truly streamlined our shipping protection process. The integration with our e-commerce platform was smooth and easy to set up, allowing us to provide added peace of mind to our customers without any extra hassle. What stands out the most is how customizable the platform is we can tailor the coverage options to fit our specific business needs. Our customers love having the option to protect their packages, and the claims process is straightforward. The support team at Navidium has been responsive and helpful whenever we've had questions. This tool has helped reduce shipping-related headaches and improve customer satisfaction. Highly recommend Navidium to any business looking for a reliable shipping protection solution!
Best Shipping insurance and customer service on Shopify. A++++++
We are using Navidium since December 2022. The installation had to be done by their support team because it was not that straight forward, particularly because we have a multi currency and multi language store. In the beginning their dashboard was very slow but that has been solved a while ago. Once the installation was sorted and all small glitches were found and corrected the app has been running without any issues. Obviously the people behind it know what they are doing! Their support has always been helpful and fast. So this app we will keep on using, no reason to go anywhere else. Before I forget: a small bonus: I was able to translate the widget with dynamic text translations functionality from the translate app we are using, so the widget shows up in 21 different languages. This is something that does not work always with other apps.
I thought it would be a good idea to install this app, and my first few chats with them were great. I felt like I was in great hands and that we'll be happy with this product. Then the implementation started, and everything went south. An expert from Navidium will implement it for you. What they don't tell you is that they'll create a product for the shipping protection. In our case, they didn't disable the Google and Facebook sales channels for that product. Which means we were paying for Google Ads for that "product". Plus, they created hundreds of variants, even though we only wanted one price for the shipping protection. So, all of our reporting blew up completely. Product bulk editing is also a pain due to all the Navidium product variants. Any kind of feed or reporting had to be cleaned up. We started listing the product also on a marketplace that pulls a feed of all our products. Complete disaster. No one contacted us after the implementation to check if we were happy, so we didn't start using the product.
Hi there, My name is Marc, and I am one of the co-founders of Navidium. First off, I want to apologize for any misunderstandings, frustrations, and of course disruptions the onboarding caused. It is never a good thing to see merchants struggle, and our team is ready and happy to make any issue right as fast as possible. I'd like to address the concerns in the review to help shed light on it as best as I can. Why we create a product with variants: Shopify is a closed system, and in order to add a "surcharge" for the VIP protection service you are left with essentially adding a line item to the cart. There is rumors that shopify will soon be adding a "additional fee" API, but that rumor has been around for nearly a decade so best I can say is fingers crossed, when it arrives we will be the first to jump on it. But right now, every app of this type, from insurance, warranty, additional product options, etc all are stuck using "product line items" which does sadly pose a few downsides with reporting, feeds, etc. We do generally do a good job hiding it, and have some videos in our app backend to show you how to hide it from some channels. This particular case (marketplaces) hasn't come up before, but now that I've seen this review, I'll make sure a video is added so that your experience can be a lesson learned for others. Fortunately, it is often as easy as unchecking the sales channels, and excluding it from feeds, so just a tiny bit of work over-all and this issue essentially goes away. But, I recognize that we can do a better job communicating this going forward, and will do so! 2) Why do we have so many variants? The short answer is dynamic pricing. Most merchants want to be able to charge a different amount depending on the order value. We use a % based system, and the variants allow for that to happen. It is by default set to a max of 1 product with 100 variants. However, our team has tools in place on our end to adjust those, add more or less, and can essentially resolve this when we are made aware of it. The thinking is that a customer ordering $50 of items vs, $300 should not be paying the same amount for protection. Our dynamic settings allows for this to happen, and finds the closest available variant to use. Again, this is something most similar apps employ in one form or another. I will look into finding ways to make this clearer, and our merchants who take demo's before installing are always shown this. The app listing on shopify is not very large, so it certainly poses a little challenge on how in-depth on the technical level we can get. Why is all sales channels default on? We sadly have to do this. We've tried it a few different ways in the past, and it turns out Shopify's API for creating products does not allow for selected sales channels to be enabled when you create a product. Since we MUST have the sales online channel enabled, it is either all or nothing. We tested having it all defaulted off, but it ended up causing a ton of trouble for merchants and reverted back to enable all. But as mentioned earlier, communication is key, and so this will certainly be something we improve on. My team and I are here to help resolve any issues. I've reached out personally to you, but you are welcome to email me directly any time at marc at ecompropeller.com and I'll ensure our team gets you up and running personally, as smoothly as possible. Thank you for taking the time to share your feedback, it means the world, and gives us a chance to look at ways we can improve our product and service! - Marc H Co Founder | Navidium App
The Navidium Extension is a 10/10. Amazing support, amazing value when combined with UPS capital.
Joul helped me cancel a claim, and show me how to use it in the future. Thanks for the great assistance.
This app adds a lot of AOV to our stores and with the help of their amazing developer Joul everything is fixed within minutes!
We’ve been using Navidium for a few months and have had a very positive experience! Easy installation and I don’t have to deal with a third party claim filing middle man. Absolutely worth it!
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