Navidium Shipping Protection

I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package. Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier. WORTH EVERY PENNY!

Great tool!

Love this app! Simple and fair.

We used Route and they tried to bully us into staying with them after we changed. Navidium is a much more beneficial solution for us. We process tens of thousands of orders every year but were only getting about 10 claims per year through Route, and they would deny 2-3 of them and piss off the customer! We would end up replacing them at our expense anyway to keep the customer happy. With Navidium, we still get the process automated, but we realize a significant chunk of money above and beyond and replacement costs. Highly recommend.

This application is truly remarkable in every aspect. It has provided us with an additional source of income for our store while simultaneously offering an extra layer of security for our customers to ensure their orders. It's a win-win situation for all involved. I also commend Navidium for standing up against Route and fully supporting Navidium in the court battle to preserve the ability of small businesses to thrive based on their beliefs and freedom. Their idea is fantastic, and I highly recommend this app to any small business on any merchant platform.

Simple to use. Good Options. You evaluate your own business model and offer insurance to your customer based on your business needs. For example, evaluate your own business model such as: * Do you have a high chance that your items will break? * What kind of value is your products like, high or low value? * low or high fraud risk, and etc. You should try and see it yourself.

The best shipping insurance app on Shopify! Easy installation, rapidly boosted revenue. Rescued us from losses due to missing/stolen packages.

We said BYE to Route months ago and haven't looked back since. Route was not processing claims properly, denying claims that were simple shipping damage leaving us in the end out of pocket. A few friends in business recommended Navidium and it has been amazing and has allowed us to control our own claims and work directly with our customers which has been a win/win. So if you're on the fence of leaving Route (especially after their insane price increase of rates) seriously do it, you won't regret it! I know I sure haven't regretted it :)

Great app, works as promised and our customers love the peace of mind that shipping protection brings. Most important is that we are the ones providing the protection and neither ourselves or our customers have to contact or negotiate with a 3rd party to file a claim.

This is a great app that allows us to give customers peace of mind during their purchase and to partially offset all of the rising costs in the channel.

Ohhhh buddy...I feel at home when I read through some of these other reviews talking about other merchants who switched from other shipping protection services (I won't name names but...*cough cough* Route *cough*). We used this other company for probably just about a year before we switched over to Navidium because they kept trying to nickel and dime us. But more than anything, they pushed and pushed for us to make their shipping protection automatically set to "opt-out" only meaning customers would automatically be paying extra $$ unless otherwise specified. They also wouldn't let us adjust the amount that was charged for protection. Since we sell high-priced products already and have a really unique culture, we didn't want that because we didn't want people to feel like they were being overcharged. This other company kept harping on us -- and to sweeten the deal, they finally said that they were going to start charging us for their "marketing" features, which we didn't need or use. Enter: Naviduium. The cost was hard to swallow at first since we are on Shopify Plus and would have to go from paying $0 with our current company to $100 with Navidium. THAT BEING SAID: Looking back, it was an absolute no-brainer to make the switch. Every month, we bring in enough revenue for shipping protection to cover the cost of the subscription, PLUS have $1000+ leftover to cover issues with shipping. To sweeten the deal a little more, I am not constantly pressured to adjust my settings and contacted by "sales bros" to give them more of our money. The ironic thing is that since we have more capability to tweak the settings and set our own protection rates, we are actually "opt-out" now and haven't heard any complaints about it from our customers. Sorry, not sorry "other company". I consider myself a loyal subscriber to Navidium and we will likely use them for the foreseeable future, especially since they keep coming out with new updates and features that are really awesome. Keep up the good work fellas!

Amazing support and works flawlessly. It's making me money for months now and that's more than 99% of other apps.

Happy with everything we have been able to provide our customers. Gives them a piece of mind we stand behind our products and company.

Great product, works exactly how it's described. This allows us to give our customer a great experience from end to end.

Navidium is a game-changer. The setup process was incredibly smooth, and it's great that we get to choose policies tailored to our company. The app also gives our customers a seamless experience, allowing them to file claims and contact customer support through one place. Unlike Route, which required our customers to use their dashboard. Overall, we are happy with Navidium and highly recommend it for any Shopify store.

At first I was skeptical of what Navidium claimed so we gave it a try. I was quickly turned into a believer. Other apps have tried to solicit me since and their pricing was really attractive, but now I see exactly why because they stand to collect so much in revenues for their bottom line. Why not let those revenues flow directly to us as the merchant. I've also been very impressed with their customer service. I had a few small kinks and they helped me to work them out and I now have Navidium on all of my sites and won't look back.

We love this app! It is exactly what we've been wanting for our store. We've been able to seamlessly help our customers with refunds/returns/replacements. Unlike some of our previous order protection apps, Navidium has been easier to use and makes the best sense financially, for our business! 10/10 would recommend to EVERY business owner.

Very valuable app to use. It's low maintenance, easy to use, quick install. It helps our customer service dept determine which orders needs to handled quickly on the claims.

Excellent app, works great and integration was smooth. The support team is extremely responsive and fast at resolving any potential issues brought forward to them.. highly recommend this over the other similar apps.

Navidium has been great! The model of shipping protection by the company rather than a 3rd party insurer makes a lot of sense, and the team at Navidium helped us install and customize our app completely so we can provide the best customer experience possible. They're a must-add to any store!