Navidium Shipping Protection

The concept of this app is great to begin with. We had an issue with this app that prevented mobile checkout. After expressing my concerns and uninstalling the application, a co-founder reached out to me explaining the customer service situation and offering to work us through the issue. We are reinstalling the app and giving it another go. When the owners of something care enough to take ownership of a problem, we are always willing to work through issues.

I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package. Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier. WORTH EVERY PENNY!

Great tool!

Love this app! Simple and fair.

We used Route and they tried to bully us into staying with them after we changed. Navidium is a much more beneficial solution for us. We process tens of thousands of orders every year but were only getting about 10 claims per year through Route, and they would deny 2-3 of them and piss off the customer! We would end up replacing them at our expense anyway to keep the customer happy. With Navidium, we still get the process automated, but we realize a significant chunk of money above and beyond and replacement costs. Highly recommend.

This application is truly remarkable in every aspect. It has provided us with an additional source of income for our store while simultaneously offering an extra layer of security for our customers to ensure their orders. It's a win-win situation for all involved. I also commend Navidium for standing up against Route and fully supporting Navidium in the court battle to preserve the ability of small businesses to thrive based on their beliefs and freedom. Their idea is fantastic, and I highly recommend this app to any small business on any merchant platform.

Navidium is a no-brainer. Before switching to Navidium we tried a couple different order protection tools and while they all did the job they were expected to do, the app providers were the ones reaping nearly all the benefit. 99%+ of our customers receive their order without issue, which means our former order protection apps were raking it in from our customers, our site, and our paid efforts. Navidium's service is incredible, affordable, and lets us as the brand benefit most from their app. Very pleased!

Great app, works as promised and our customers love the peace of mind that shipping protection brings. Most important is that we are the ones providing the protection and neither ourselves or our customers have to contact or negotiate with a 3rd party to file a claim.

This is a great app that allows us to give customers peace of mind during their purchase and to partially offset all of the rising costs in the channel.

Amazing support and works flawlessly. It's making me money for months now and that's more than 99% of other apps.

Happy with everything we have been able to provide our customers. Gives them a piece of mind we stand behind our products and company.

Great product, works exactly how it's described. This allows us to give our customer a great experience from end to end.

Navidium is a game-changer. The setup process was incredibly smooth, and it's great that we get to choose policies tailored to our company. The app also gives our customers a seamless experience, allowing them to file claims and contact customer support through one place. Unlike Route, which required our customers to use their dashboard. Overall, we are happy with Navidium and highly recommend it for any Shopify store.

At first I was skeptical of what Navidium claimed so we gave it a try. I was quickly turned into a believer. Other apps have tried to solicit me since and their pricing was really attractive, but now I see exactly why because they stand to collect so much in revenues for their bottom line. Why not let those revenues flow directly to us as the merchant. I've also been very impressed with their customer service. I had a few small kinks and they helped me to work them out and I now have Navidium on all of my sites and won't look back.

We love this app! It is exactly what we've been wanting for our store. We've been able to seamlessly help our customers with refunds/returns/replacements. Unlike some of our previous order protection apps, Navidium has been easier to use and makes the best sense financially, for our business! 10/10 would recommend to EVERY business owner.

I have been using Naviduim Shipping Protection for a while now, and I must say it's a great app. It provides an added layer of security and peace of mind when shipping my valuable items. Here are a few reasons why I highly recommend this app: Easy to Use: The app has a user-friendly interface, making it simple to navigate and understand. Setting up the protection for my shipments was a breeze. Comprehensive Coverage: Naviduim Shipping Protection offers a wide range of coverage options, ensuring that my packages are protected from loss, theft, or damages during transit. It's comforting to know that my items are safeguarded. Prompt Customer Support: Whenever I had a query or needed assistance, the customer support team was quick to respond and provided helpful solutions. Their excellent service enhanced my overall experience. Competitive Pricing: The pricing for the protection plans is reasonable and competitive compared to other similar services in the market. It's a cost-effective way to ensure the safety of my packages. Overall, I am extremely satisfied with Naviduim Shipping Protection. It has simplified the shipping process and given me peace of mind. If you are looking for reliable shipping protection, I highly recommend giving this app a try. Remember to personalize your review based on your own experiences with the app.

Excellent app, works great and integration was smooth. The support team is extremely responsive and fast at resolving any potential issues brought forward to them.. highly recommend this over the other similar apps.

Navidium has been great! The model of shipping protection by the company rather than a 3rd party insurer makes a lot of sense, and the team at Navidium helped us install and customize our app completely so we can provide the best customer experience possible. They're a must-add to any store!

It's a great app! Gives you peace of mind during these crazy days of lost and stolen packages! I would choose this over many of the other apps.

Great app, a really helpful team, and a hands-on founder. A must-have for all shopify merchants. Would highly recommend!