Navidium Shipping Protection
Navidium Shipping Protection Shipping Insurance Alternative
Rating
4.9
feedback
318
chart
#1,131
All reviews
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June 20, 2023
It took some trial and error to get Navidium to work with our process, but once we worked those things out we are EXTREEMLY satisfied with this App. We are able to cover lost/stolen packages each month and are able to make much speedier resolutions for our customers. 10/10 recommend and their support is AMAZING!
June 20, 2023
We've had navidium for nearly a year now and could not be happier! It gives us more options and control than our other shipping protection company did and the customer service is top notch.
June 20, 2023
We absolutely LOVE Navidium! It's the perfect app for providing our customers with shipping protection as well as providing us with an economical way to provide said insurance! They also have incredible customer service! We will stay with them forever...please don't ever go away!
June 20, 2023
Love Navidium, has been a huge improvement over Route who we used previously. It's been easy to use and saved us a lot of money.
June 20, 2023
I have been using Navidium for about a year now. I like it and it has helped keep more of the money in my pocket. A game changer. I used the other guys (Rou**) and they made all the money and actually denied some of my claims. Glad I am using Navidium. It is the way to go.
June 20, 2023
5++ Stars -Navidium has been a blessing to our small business, we switched from "the other guys" and wish we had done it sooner. We now have better control over claims and our customers appreciate talking to the company they purchased from, instead of a random company that knows nothing about leather. Navidium has allowed us to provide excellent customer service to our clients during a stressful event. Thanks Navidium....you are the best!!!!
June 20, 2023
Excellent customer service and value. Our customers use it and love it. We can offer lower priced shipping protection and both our customers and we come out ahead.
June 20, 2023
Great product. Great service. Marc always does a great job communicating what he and his team are up to in terms of all the different ways they support merchants.
June 20, 2023
Navidium Shipping Protection has worked well for our small business. I only wish it didn't show up as a product as most people do 'opt in' it will generally be in your top three with no way to filter it out of an actual store product vs shipping protection.
June 20, 2023
From the beginning, our experience has been completely positive. Claims are filed swiftly and our customers are highly satisfied with our resolution turnaround. There are other features within the app that we're also utilizing, however, our main goal was to process claims and not keep splitting the money with Route. We're glad we made the move to Navidium!
June 20, 2023
Wish I would have downloaded this sooner!! Left a lot of money on the table using Route. Easy to setup too.
June 20, 2023
Great app. We previously used a competing insurance app which was good, but mathematically was becoming an added cost per order. This is probably because we have very low incidence rates as we use anti-fraud apps to cancel any suspicious looking orders. Therefore, with a combination of strong anti-fraud software, tracked/signed shipping to further deter any potential scammers, and Navidium, we can basically make added revenue on ±65% of our orders as this is roughly the % of customers who add shipping protection to their basket. I hope Navidium can go from strength to strength and launch a superior anti-fraud system to their offering as then it will be my 1 stop shop and I'll save even more money. No reason to not add this to your website.
June 20, 2023
I am so glad I made the switch from Route to Navidium for my package protection needs, and it has been a truly transformative experience. After using Navidium for approximately a year, I can confidently say that it outshines its competitors in every aspect. When I initially opted for Route, I believed it would safeguard our packages effectively. However, as time went on, I realized that Route was capturing a significant portion of our revenue. Moreover, when unfortunate incidents occurred, their customer service was lackluster and often resulted in refunds for the insurance fees paid. Dissatisfied with this state of affairs, I decided to explore alternatives and discovered Navidium. The transition to Navidium has been nothing short of a game-changer. Their dedication to customer satisfaction and top-notch service has won me over completely. In particular, I had the pleasure of speaking with Mark during a live chat session, and his commitment and hard work were evident. He exemplified the qualities of a passionate professional who genuinely cares about his customers.
June 12, 2023
Truly a one-of-a-kind solution to an interesting variety of problems, I recommend Navidium hands down. Not to mention their co-founder Marc is a down to earth, problem solving go-getter with a fantastic attitude. It's hard to write about it without sounding like I'm a shill, but I've had a great experience so far. If you're wondering if you should give it a go, here's your sign.
June 7, 2023
Very easy to use and implement - and a way better experience for our customers for us to manage the protection process instead of solely relying on a 3rd party whether it be an app or courier.
June 1, 2023
Customer service is prompt, friendly and you get a real person! The app is new to me but so far so good and my customers are opting for the insurance. It's a win-win and I'm stoked to have found an app that doesn't take a percentage of profit share. 12/10 for Navidium!
June 1, 2023
Has been very set and forget and produced a nice stream of additional income. Installation went well.
May 19, 2023
Excellent customer service and implementation experience. Prompt responses from support. App works great. It gives us significantly more flexibility than previous apps we've used.
May 15, 2023
Fantastic app! It's put money in my pocket and made it a breeze to make things right for my customers when there's an issue with a delivery. The developer (Marc) really cares about his customers and is always improving things.