Robust NetSuite Integrator
Order & Inventory Sync, Order Fulfillment with NetSuite
Rating
4.8
feedback
79
chart
#1,314
All reviews
Rating Breakdown
Review RSS Feed
Dec. 10, 2024
Incompetent. If you needs require any variation to what's out of the box such as Cash Sales/Undeposited. Good luck. Extremely poor attention to detail. Worst experience ever. Sharma and Abhishek consistently over promised and under delivered.
Oct. 18, 2024
Excellent support team and app, it's working well for our online shop! Thank you
Oct. 14, 2024
Shivam and the WebBee team has been extremely responsive and supportive during our onboarding process. We couldn't ask for a smoother or easier process in getting established with the NetSuite Integrator app.
Sept. 3, 2024
Shivam is very helpful, and we have transitioned from Celigo due to internal issues there and we are happy we made the move. If you feel Celigo is too expensive and/or hard to deal with, give these guys a shot. I don't think you will be upset about your choice! :)
Hello Thank you so much for sharing your positive experience! We're thrilled to hear that Shivam was able to address your needs effectively and that the transition from Celigo has been smooth and beneficial for your team. Your recommendation means a lot to us, and we're always here to help if anyone else is considering a similar move. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. 😊
Aug. 30, 2024
Our team recently started using the Robust NetSuite Integrator, and the WeeBee team has been incredibly helpful throughout the entire setup process. The app is user-friendly, and the customer support team is always available to assist with any questions. So far, it has been a pleasure to work with. We will update our review once we've had more time to test the app thoroughly.
Hello Thank you for your thoughtful feedback! We’re thrilled to hear that your team has had a positive experience with the Robust NetSuite Integrator and that our WeeBee team has been helpful during the setup process. It’s great to know that you find the app user-friendly and that our support team has been there when needed. We appreciate your kind words and look forward to hearing more about your experience as you continue to use the app. If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to support you every step of the way!
Aug. 29, 2024
We use the Robust NetSuite Integrator on both of our sites to sync orders with NetSuite. This has been a game changer for us. Plus, the support is great! I highly recommend the app to save time and money if you are on NetSuite.
Dear Thank you so much for sharing your experience with the Robust NetSuite Integrator! We’re delighted to hear that the integrator has been a game-changer for your business and that it’s helping you save time and money. Your recommendation means a lot to us, and we’re especially pleased that you’ve had a positive experience with our support team. We're committed to ensuring that our tools and services continue to meet your needs. Thank you again for your kind words and for trusting us with your business operations!
Aug. 7, 2024
Thanks to Shivam from Robust for his outstanding support during our software transition. Shivam's expertise and dedication have been instrumental in ensuring a smooth process. He has consistently provided us with the best solutions, demonstrating both professionalism and a deep understanding of our needs. His proactive approach and responsiveness have made a significant difference. Thank you, Shivam, for your exceptional support and commitment!
Hello Thank you so much for your kind words and generous feedback! We're thrilled to hear that Shivam's support during your software transition has made such a positive impact. Shivam's dedication to providing the best solutions is something we truly value, and it's wonderful to see that it has contributed to a smooth and successful process for you. Your recognition of his professionalism, expertise, and commitment means a lot to us. We’re grateful for the opportunity to support you and look forward to continuing our partnership.
July 26, 2024
This integrator is robust and meets our business needs. We have been using this app for 2 years without any issues! Great app! We will continue to use it for other stores.
Hello Thank you so much for your kind words and positive feedback! We’re thrilled to hear that our integrator has been meeting your business needs and that it’s been a reliable tool for your operations over the past two years. We truly value your trust in our app and are excited to continue supporting you as you expand to other stores. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out.
July 19, 2024
Hello, I am a NetSuite admin and just started working and learning Robust NetSuite integration to sync data between two apps. Not only is the knowledge base well organized and enriched, but the support reps are also very responsive, patient, and expectant. I received very good support from Shivam a few times during last week. excellent team, Congrats!
Hello I'm glad to hear about your positive experience with the Robust NetSuite Integration! It's great that you're finding the knowledge base well-organized and helpful. I'm also pleased to hear that the support reps, especially Shivam, have been responsive, patient, and effective in assisting you. I'll be sure to pass on your compliments to the team. Thank you for your kind words, and congratulations to the excellent support team!
June 27, 2024
I can't say enough about the customer service I have received from the Robust NetSuite Integrator team. The app functions seamlessly, however due to the number of customizations that our NetSuite account has, I had numerous requests for custom functions and they were all completed promptly. These requests were not questioned by this team, they were simply accommodated. This includes customizing their own app code, multiple zoom conferences walking through step by step, etc. Would recommend this app 100%! A+
Hello Thank you for your glowing feedback! We're thrilled to hear about your positive experience with our customer service team. It's great to know that the Robust NetSuite Integrator app functions seamlessly for you, and we're especially pleased that our team could accommodate your numerous customization requests promptly. Customizing app code and providing step-by-step guidance through multiple Zoom conferences is all part of our commitment to ensuring your success. We appreciate your recommendation and look forward to continuing to support your business. A+ for your review!
June 14, 2024
We've been using the Robust NetSuite Integrator app for a few months now and I'm really pleased with it. There's a lot of configuration to ensure that it behaves exactly how you'd like it to. We've managed to work this into our normal NetSuite workflow for inventory, pricing, fulfilment and invoicing. Our ops team treat a Shopify order exactly as they would any other order and having the inventory and pricing synced from NetSuite means there's a single source of truth. We had a few teething issues at first but a huge thanks to the support team. They are absolutely great. The chat is very responsive, during office hours we typically get a response within a few minutes. Outside of those hours we always get a response via email the next day. Requests via chat are followed up via email ensuring resolution of tickets. We migrated from a bespoke ecom store and for context we were up and running from a fresh Shopify store to processing orders in production within 2 weeks. I was a little concerned about the price at first (we're currently on the Max plan), however the ease of use and support more than justifies the cost. We're actually planning on upgrading the the Enterprise plan shortly. Thanks again to the team!
Hello That's fantastic to hear! It sounds like the Robust NetSuite Integrator app has significantly streamlined your operations and integrated seamlessly into your existing workflows. The support team indeed seems exceptional, ensuring smooth transitions and addressing issues promptly. Your experience of migrating and getting up and running within two weeks is impressive and speaks volumes about the app's efficiency and user-friendliness. Upgrading to the Enterprise plan sounds like a great next step, especially given the positive impact the app has had on your operations. Thank you for sharing your feedback, and we look forward to continuing to support your success!
May 8, 2024
The app works as described and with some customization it is now doing exactly what we need it to do. Great tool to go in between Shopify-NetSuite. Shivam has really gone above and beyond to get our customization work.
Hello Thank you for your feedback! We're thrilled to hear that the app is working as described and, with some customization, is now meeting your needs perfectly. It's great to know that it serves as an effective tool for integrating Shopify and NetSuite. We are glad to hear that Shivam has gone above and beyond to ensure your customization work was completed to your satisfaction.
April 23, 2024
This application has worked great to integrate our Shopify store to Netsuite. The app offers a handful of helpful functions that are straightforward and easy to configure. Additionally, there are more technical field mapping options that can be utilized for customized solutions. WebBee support tickets and live chat have both been responsive and aided in our success with their application. Support was able to quickly jump on a zoom call and help out on multiple occasions.
Store
My Store
Using app
About 1 month
Hello Thank you for sharing your experience! It's wonderful to hear that the application has worked great for integrating your Shopify store with NetSuite. We're glad that you found the functions straightforward and easy to configure, and that the technical field mapping options have allowed for customized solutions. We're also pleased that WebBee's support team has been responsive and helpful, whether through support tickets, live chat, or Zoom calls. Your success is our priority, and we're happy to have been able to assist you effectively.
March 21, 2024
The Robust NetSuite Integrator app for Shopify is ideal for most users with straightforward requirements. The functionality is easily managed within the Shopify platform by those with a technical understanding of NetSuite and Shopify. All standard flows and requirements are catered for. The RNI team are extremely knowledgeable about both platforms and are ready at a few hours' notice to jump on a call and explain details about the setup, or even make minor backend changes to facilitate your needs. My client is very happy and now looking at an additional integration with another shopping platform.
Hello , Thank you so much for your kind words and positive feedback regarding the Robust NetSuite Integrator (RNI) app for Shopify. We are thrilled to hear that the app has met your expectations and has proven to be an ideal solution for your needs. Our team at RNI takes pride in our in-depth knowledge of both the NetSuite and Shopify platforms, allowing us to provide seamless integrations and support to our clients. We are always ready to assist with any questions, explanations, or minor backend changes to ensure that your integration runs smoothly. We are delighted that your client is satisfied and looking to expand their integrations to another shopping platform. Please let us know how we can further support you and your client in this journey. Thank you once again for choosing Robust NetSuite Integrator.
March 20, 2024
Tarishi and her team have been extremely helpful in getting us up and running using the Robust Integrator for our Shopify/Netsuite Integration. Her and her team are very responsive and helpful and they try to resolve our issues as quickly as possible. We know if we encounter any need for customisations that Tarishi and her team are on hand to fix. Thanks you Tarishi for your help.
Hello, Thank you so much for your kind words and positive feedback regarding our collaboration on the Shopify/NetSuite integration project. It has been a pleasure working with you and your team to ensure a seamless and successful implementation of the Robust Integrator. I'm thrilled to hear that you found our team, especially Tarishi, to be extremely helpful, responsive, and committed to resolving issues promptly. We take great pride in delivering top-notch support and ensuring that your integration runs smoothly. Your recognition of our team's efforts means a lot to us, and we are dedicated to being there whenever you need us, whether it's for resolving issues or implementing customizations to meet your specific requirements. Thank you once again for your trust and partnership. We look forward to continuing our successful collaboration and supporting your business needs.
March 5, 2024
Very user-friendly APP.
Hello Thank you for your wonderful feedback about our app! We are thrilled to hear that you find it very user-friendly. Thank you once again for choosing our app and for sharing your experience.
Feb. 22, 2024
Excellent customer service and a user friendly app.
Hello Thank you for your fantastic feedback and for taking the time to share your experience with us! We are thrilled to hear that you found our customer service excellent and our app user-friendly. Providing top-notch customer service is a priority for us, and we are delighted that you had a positive experience with our team. We are also glad that you find our app easy to use and navigate.
Feb. 16, 2024
We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software. They advertise a range of features but buyer beware, only some of these features are actually functional or reliable. What works: - Auto Sync Shopify Orders and customers to NetSuite * - Auto Sync NetSuite Item Inventory to Shopify - Auto Sync NetSuite Item fulfillments to Shopify - Sync Price from NetSuite to Shopify - Sync Shopify Order Edits to NetSuite** What doesn't work (but is advertised) - List Product from NetSuite to Shopify: The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing. Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did. - * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards. - ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature. So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.
Feb. 6, 2024
The app works well and the customer service is always ready to provide all the necessary support in case of need. Recommended.
Hello Thank you for your positive feedback! We're delighted to hear that you're satisfied with our app's performance and that our customer service team has been helpful whenever you've needed assistance. Your recommendation means a lot to us. If you have any further questions or require support in the future, don't hesitate to reach out. We're here to help!