NoFraud Fraud Protection
NoFraud - Fraud Protection for eCommerce - Fraud Prevention
Rating
4.7
feedback
128
chart
#3,026
All reviews
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Nov. 23, 2022
We've been using NoFraud for a few years and would recommend it tremendously. Occasionally something will get flagged as fraudulent when it isn't, and they're very responsive and are often able to get it verified in a timely fashion.
Nov. 8, 2022
Great solution for fraud protection. Easy to use. Great support. Haven't had any chargebacks yet and most orders are passed.
Sept. 29, 2022
No Fraud are quite honestly the best Fraud prevention system we have ever come across in this marketplace, and we have been with a few different ones before coming to NF. They are EXCELLENT at stopping the massive amount of fraud we attract on our site. Due to the nature of both the product and the demographic of customer we have, we found that our fraud levels were so high, and the amount of admin and back end work we were having to do with previous fraud systems was both clunky and time consuming. Since moving to NF, we no longer get involved in the filing of chargebacks, and the AI system that runs automatically on our site means that as soon as orders come in, they are checked using their advanced technology and voided (if necessary) and the order is cancelled and never reaches our fulfilment centre. This has been a criteria that we were non negotiable on, and NF were the only company we found that could uphold this level of prevention. Their customer service and account management is second to none. We would heavily advocate them to anyone who is looking for a full spectrum solution to fraud. Our focus can now rest solely on our ecommerce business and we trust fully in the fact that NF are taking excellent care of our site and any potential attacks in the future.
Sept. 12, 2022
This app has truly helped our warehouse filter out any fraudulent orders, as well as helped to alleviate any return/refund processing in the backend. It automatically scans the purchase location, credit card and IP address to discern the various ways the order is valid or invalid. We have a great success manager, Lisa W. who has always been super helpful and responsive along the setup process.
July 18, 2022
NoFraud has helped us greatly with fraud screening and chargeback prevention. Everyone involved has been a pleasure to work with since the first day.
June 22, 2022
NoFraud screening is very helpful in filtering potential fraudulent orders. Based on our audit, almost all Failed orders are confirmed or associated with Fraudulent orders. Since we started canceling orders that failed NoFraud's screening, we had 0 cases of chargebacks from customers. The interface is very easy to navigate and you can adjust the settings as needed. With the help of this tool, we can better focus on other aspects of order management as it eliminates the need to check each order for potential frauds. Also, Lisa of the NoFraud Team has been very helpful in answering our queries and has been very proactive in providing solutions. I love how she's very easy to interact with and fun to talk to. She makes sure that we can maximize the use of the tool and offers features to help support our business better.
May 16, 2022
Very easy to use and does the job well. Every problem was resolved swiftly. Excellent customer service as well.
April 29, 2022
i was using a different app which was slowing down my time to accept payments and it was costing me double , this app is use friendly , they will link up the app to your store and you need to do nothing , you can check the daily usage and it's super fast to accept payments and customer service is always there to help , good job guys
April 28, 2022
All the communication with the team and the account manager is fast and helpful and their system is super user-friendly. There is some room for improvement, a more detailed chargeback report would be great!
March 16, 2022
One of the best decisions to switch from Signifyd over to NoFraud! The team have made the transition seamless, everyone is so friendly and easy to work with and the software itself has completely taken fraud analysis out of our hands to allow us to focus more on the business with tools such as contacting the customer on our behalf and chargeback management. Highly recommended overall to use NoFraud if you're looking to streamline the fraud analysis for your ecommerce store!
March 15, 2022
Excellant communication. Easy to use service. Available to resolve and questions or concerns that arise in a timely manner.
March 11, 2022
Highly recommend. Super friendly and helpful, and the tool works seamlessly. Cynthia was perfect during our onboarding and after, which definitely made the difference.
March 4, 2022
Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I've had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.
Feb. 11, 2022
NoFraud has been fantastic. We switch from signifyd and haven't looked back. Better rates, vastly simpler customer service, easier touch points for service/help, chargeback protection and filing on our behalf. (this was huge -- of the few chargebacks we've gotten, NoFraud takes care of them and we're good to go!), super fast verifications (if/when needed). Great staff. All in all, definitely recommend going with this app!
Feb. 1, 2022
We installed the application just before the 2021 holiday season, expecting a rush and we wanted to be protected but we also wanted to be sure we weren't rejecting perfectly good orders. After extensive research and comparisons, and calls, and walkthroughs.. you get the idea. We decided on NoFraud. Long story short we could not be happier. Our season went off without a hitch. All our transactions went smoothly, all covered by NoFraud. The rollout leading up to this was just as smooth. We have Shopify Plus so we have some custom integrations with our ERP and processor and it was much easier than we expected, added some tags to support the NoFraud process and we were up and running in less than a week on all our sites. The NoFraud team is responsive, helpful, and proactive. They are also very willing to hear feedback which is a breath of fresh air these days. All of that adds up to some serious value for your buck compared to others.
Dec. 13, 2021
NoFraud has been such an asset to our shop! They do an amazing job protecting our business from fraudsters and assisting with chargebacks, allowing us to focus on our customers. The entire NoFraud team is quick in response and we are so happy to collaborate with them!
Dec. 8, 2021
NoFraud has been helpful in monitoring transactions involving the big ticket items that we sell. Especially around the holiday sales, we've had numerous fraudulent transactions come through, and we avoid the shipping costs of sending orders out to fraudulent people, and we can then refund customers who have been victimized this way instantly without repercussions. Definitely worth having this app!
Dec. 8, 2021
Great app, helps with fraud prevention when you need it the most. Easy to use and great support from the NoFraud team.
Dec. 6, 2021
We love NoFraud, they have helped us avoid unnecessary chargebacks. They flag suspicious purchases within seconds and provide us with the necessary follow up on how to proceed with the order. Their support team is quick and sufficient. Would recommend them to any business is high value products.