Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,980
chart
#44
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
20%
-
Less than a year
44%
-
More than a year
27%
Reviews Summary
The reviews for the Omnisend app are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Customers highlighted the quick responses, helpful guidance, and patience of the support agents, particularly mentioning names like Maria, Chaymae, Dilara, Saleh, and Sanya. Users appreciate the ease of use of the app, the effectiveness of the email marketing and automation features, and the seamless integration with Shopify. However, there were a few negative reviews regarding pricing issues, with some users feeling that the pricing was not transparent and increased without proper notice, leading to dissatisfaction and labeling the company as a scam.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 13, 2024
@Maria from omnisend was super helpful. I am not a website wiz, so she made the journey when I had trouble with the set up so much easier. Thank you!
Nov. 13, 2024
I was very pleased with the customer service I received today with a live human! Dilara was awesome and provide clear instructions with screenshot to support. She responded quickly as I am sure she was managing multiple tickets. She got me fixed up and back going to running my business, and I appreciate that.
Thank you so much for the great review! We’re so glad to hear that Dilara could get you back on track quickly. 😄 We (real humans) will be here whenever you need us, ready to keep things running smoothly for you!
Nov. 12, 2024
I can not thank this company and Baka enough. I have been trying for weeks to create my own segment through Shopify email, with no success. Within 60 minutes, Baka has helped me rectify this and i am now ready to create a successful campaign. Thank you.
Thanks so much for the great review! We’re thrilled to hear that Baka could help you get everything sorted in record time. Now you’re all set for that successful campaign—no more weeks of waiting! 😄 Best of luck with it!
Nov. 12, 2024
great support team
Customer support is our middle name—okay, not really, but it’s up there! 😄 Thanks for the awesome feedback!
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