Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,935
chart
#135
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
12%
-
Less than a month
26%
-
Less than a year
33%
-
More than a year
25%
Reviews Summary
Omnisend has received a mix of positive and negative reviews from users. Positive aspects highlighted include the ease of use, helpful customer support, and effectiveness of the email and SMS marketing features. Users appreciated the intuitive platform, responsive support team, and the ability to set up professional email flows and automations. On the other hand, negative reviews mentioned issues with app functionality, misleading information about pricing plans, and dissatisfaction with customer support. Some users experienced difficulties with setting up the app, encountered bugs, and felt that the support team was unhelpful or unresponsive in resolving their issues.
Highlights
Review RSS Feed
All reviews
Feb. 12, 2026
I will update this after I figure everything out. But I have to say Omnisend's support team are truly incredible and that alone so far is a game change for a first time entrepreneur fake-it-till-ya-make it one-woman team. The Flow looks less intimidating that the horrenfous Shopify flow already!
This is awesome to hear, especially as a one-woman team getting things off the ground. When you're doing it all yourself, having support that actually helps makes all the difference. We designed everything to be approachable so you can focus on growing your business. Excited to see where you take things as you keep growing!
Feb. 12, 2026
I just want to say that Beran was AMAZING!!!! Ironically, but fortunately I was able to speak with Beran again tonight for a different issue. And just like in the past....well, lets just say he superseded what he did the other day. Let me tell you that he was GREAT the last time, but tonight he was Super-Fabulous!!!! He was very attentive. Answered all of my questions and made sure that before we got off of the phone that my issue had been resolved. He even sent me a short video to walk me step by step for additional assistance. Thank You Again Beran....You ROCK!!!!
We might need to print this one out and frame it! Beran really does go above and beyond, and that video walkthrough shows how committed he is to making sure everything clicks for you. When support works this well, it frees you up to focus on what matters most, running your business. Thanks for sharing this with us!
Feb. 11, 2026
Omnisend is very user friendly.
We appreciate that! A user-friendly experience means you spend less time figuring things out and more time driving performance. Glad it's working well for you!
Feb. 10, 2026
Very intuitive platform. They leave up to their value prop which is quick setup and ease of use with all the neccessary functionalities needed for e-commerce. Thanks!
Thanks for sharing this! It's exactly what we aim for: intuitive tools that work right out of the box so you can focus on growing your business instead of wrestling with setup. Excited to keep supporting your success!
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