Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
6,016
chart
#42
All reviews
Rating Breakdown
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Dec. 17, 2024
Good Customer Service . So far so Good
We appreciate your feedback! Here’s to turning ‘so far so good’ into ‘always amazing’! 🤩
Sept. 18, 2024
I have been using Omnisend for a number of years now. I send out a newsletter once every 2 weeks and I have a couple of automations running as well. I don't always find the interface the most intuitive but by using the chat service on a couple of occasions I always get back on track. Today I specifically want to highlight the chat service and the help I received from Saleh, who, despite being very busy, took the time to: 1. explain why he may be slower than usual to respond (and apologised ofr it more than once) 2. supply me with a link to help answer my initial query 3. respond with comprehensive and detailed answers to my fairly elaborate follow up questions (not the type of questions you want to receive when you are very busy!) As a result, I know what my options are and again can get back on track. Much appreciated Saleh, you are a credit to the team.
Thank you so much for taking the time to share such a detailed review! We're thrilled to hear that Saleh provided you with the support you needed - he truly is a star! We might just need to clone him to keep up with the demand! 😄 Your kind words mean a lot to us!
Sept. 12, 2024
I would recommend this app to anyone starting our in email marketing learning from the beginning because the customer support is really excellent, 10/10.
Thanks for the stellar review! We’re so glad to hear you’d recommend us to beginners in email marketing. If customer support were a sport, we’d be winning gold medals left and right! 🥇 If you ever need more help or have questions, we’re just a message away.
Aug. 22, 2024
SIMPLE AND EASY
Hello there, Thank you for your review! We're glad to hear that you find our platform simple and easy to use. If there's anything more we can do to enhance your experience, please let us know. We're here to help!
July 5, 2024
Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.
Hello there, Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers. If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!
May 29, 2024
Omnisend is a robust app that I find to be a little less than intuitive personally since my marketing needs are pretty simple. However once I learned how to navigate it, it does what I need effectively and the shopify integration works. And most importantly, their customer service is fantastic and quickly helped me troubleshoot my issues. Shoutout to Karine for the help :)
Hello there, Thank you for your review! We're glad to hear that Omnisend effectively meets your marketing needs and integrates well with Shopify. We're especially pleased that our customer service was fantastic in helping you troubleshoot issues. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
May 28, 2024
I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble. I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs. However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.
Using app
Over 3 years
Total reviews
9
Average rating
4.4
Hello there, Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years. We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
March 17, 2024
Kayque and the support team have been very quick to respond to my needs. Occasionally there's a gap in understanding but they are always happy to continue to help until they solve the issue.
Feb. 3, 2024
The support team is always helpful and thorough. The live agents are timely and knowledgeable. Agustin helped me with a tedious, at least for me, troubleshooting problem and helped me resolve all issues. Additionally, Omnisend Help documentation and instructions are detailed and easy to follow.
Jan. 24, 2024
Really happy with my experience so far with omnisend. Easy set up plus great customer support by Dilara! She was able to fix my problem within minutes, which really helped me get started. All together I think its going to give a positive impact to my sales and my business.
Dec. 22, 2023
Expensive or unexpected costs when downgrading to another plan they still charge you for. Thanks, Omnisend but switching to another marketing email allows you to set up SMS marketing without asking a lot of questions or hidden costs like Omnisend
Dec. 15, 2023
I've been reaching out to the Omnisend support team for help. By far, there was no response at all, not even an automated response (I thought they were the experts on this). 12.15 update: Baarath from live chat solved my problem really quickly. If you suffer from a non-response problem like me, give up emailing and talk to them on live chat.
Hello and thanks for taking the time to leave a review! We're sorry for any hassle you faced with our support, but we're thrilled to hear that Baarath swiftly sorted things out for you through live chat! We looked into it thoroughly but couldn't find any emails from the inbox you used to register your store. If you happened to use a different email, no worries! Just give our team a shout, and we'll get things sorted for you. Remember, we're here 24/7 to help. Whether it's through in-app chat or via email at [email protected], feel free to reach out if you have any questions or need assistance. Wishing you an awesome day!
Nov. 19, 2023
I have installed this APP, but I have been unable to contact the customer service staff. The customer service icon on the APP is always gray, and nothing happens after clicking it. How can I contact customer service staff? And I can't find any way to contact customer service staff on your official website. I'm waiting for your reply. Thank you so much.
Hello and thanks for taking the time to leave a review! We appreciate your feedback and apologize for the inconvenience. We're glad you still were able to get in touch with us to report the issue. We're happy to let you know that the problem that prevented you from clicking the chat button is now resolved! If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a good one!
Oct. 26, 2023
Karine was super efficient and helpful and solved my issue within moments and was very friendly!
Oct. 24, 2023
Maria of the customer service was really helpful. What's more important is that she gives a full reply to my question and she tries her best to help.
Oct. 17, 2023
Beran's assistance was very timely, and the problem I encountered was perfectly resolved.
Sept. 1, 2023
Switched from MailerLite to Omnisend and so far, so good. Had a little trouble in setting up (e.g. CSV file upload not working or some issues with automation set-up). But the team is on point and always here to help, quick response times. Thanks Salma for sorting out the issue with the automation for us!
Aug. 16, 2023
I think Omnisend is the generally best ESP app based on price and performance. And the customer service is outstanding compared to other popular choices. At least if you are sending SMS as well. However to get 5 stars I am missing (by importance): 1. Ability to choose collections in automatic recommender. In order to automate without being extremely repetetive or irrelevant I need to insert different content. 2. Automations by the day of the week (weekly newsletters). So I can send a "this weeks bestsellers" each friday etc 3. Signup forms that recognise if user is a subscriber - When collecting subscribers is the main point, it makes littles sense not to be able to excluded already subscribed customers from getting popups. I have to have another app for this :( Anyway, thanks for a great app!
Aug. 11, 2023
In general, Omnisend is a very good Email Marketing app. It is simple to use, offers almost every service needed, and customer service is fast & great!
July 28, 2023
New to using Omnisend and was getting an error message. Baarath helped me fix the problem in a timely manner.