Omnisend Email Marketing & SMS
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I tried to send my first email campaign today - which is time critical - and when I tried to send it, it suddenly said my account is suspended. No information on that during the two hours I worked on the campaign. Also, no way to resolve this except email support. My emails were collected via opt-in, my store is GDPR compliant and running well. What else do they want? No idea. But my campaign for today seems ruined. Can't recommend this business. If you suspend people's accounts, you need better notification and resolution options. This isn't good enough.
Hi, Please accept our sincere apologies for the delayed campaign. Usually, verification of the first campaign takes up to 30min, to ensure your sender reputation is kept intact in case too many inactive emails are spotted on the contacts list. We made a mistake this time and your campaign was stuck for a much longer period of time. Unfortunately, we cannot undo the campaign sent and can only apologize that you were affected by this issue. We promise better care next time and longer trial period for you to feel the benefits of Omnisend. Katherine is reaching out to you with more statistics on the campaign sent and our proposal. We hope to win back your trust!
Just starting out with the app but the customer service help has been awesome. They answered my questions quickly and with images which helped clear any confusion I had about the setup. 10/10 would recommend!
App is simple and straight-forward to use. Content Templates are comprehensive and removes the guess work from choosing your needs
Just signed up and so far so good. Hoping this app works better then mail chimp. Giving a 5 star review because it was so easy to sign up and connect to shopify.
It's Free to install and easy to work on. Ads creation is easy and you can schedule and choose email addresses to send the promotional emails. www.hnsstudio.ca
Have been using it on https://greenwhey.fr for months now, so far so good. Automations are easy to implement, design is great.
Fantastic app. I installed in on one store and loved it so much that I just added it to my other store.
I used this app recently for the first time the campaigns have boosted sales & revenue significantly Thank you Omnisend
STORE OWNERS MUST READ: 1- First off, I have no clue how they got all these positive reviews since the app is extremely frustrating to use. 2- Forget about drag and drop, is non existent in this app and you have to manually upload each image which is time consuming and tedious. 3- HORRIBLE customer service. They misinformed me because they have no clue of what they're talking about (I guess the reps are outsourced and not fully trained) so I couldn't fully email to my entire list and I paid for an upgrade and seems that all the emails ended up in everyone's spam folder. 4- When I emailed saying that I wanted to cancel they had a guy call me to convince me their app is the best out there and I should keep it and instead upgrade to their service where you have an account manager to help you which is extremely over priced. 5- The app is more over priced than every email marketing app in the app store and you have AN EMAIL LIMIT you can send monthly. So overall TAKE YOUR BUSINESS ELSEWHERE, OMNISEND IS NOT WORTH IT!
Hi, Let us apologize for the overall experience you had with Omnisend. We have an extensive Knowledge Base to help our customers navigate through the product and set up their accounts, did you get a chance to check it? https://support.omnisend.com/en/ More, our Support agents are definitely here to help and guide you through. As for the email credits, if customers send to a healthy list, following our recommendations, they never run out of credits. This is the reason our pricing is based on the number of contacts you have - if the list grows, the price increases, as well as the number of email credits granted increases. Omnisend is not just a regular newsletter app, we offer an extensive list of automation flows, different channels for communication, such as SMS, Facebook Messenger, Push Notification, etc. and a lot more for our customers. And we still offer a very competitive price on the market. We want to kindly thank you for the feedback that will help us improve in the future. We have now passed it to the product team as well, to ensure we add such functionalities as drag and drop from the computer in the future.
We moved from Mailchimp after the break-up with Shopify and it's been a pretty good transition. The support is excellent, they have a good team at Ominisend. The program is evolving also, reporting is not quite there yet but I think they will have that up before you know it. Hoping to see more great things as the partnerships grow.
This was my first time using the app and I found it very easy to navigate and work with. I am hoping it gets me some new orders!
Outstanding customer service! Valerie was extremely helpful and answered all my questions! It's nice to see people haven't forgotten about that personal touch!
Really cool app, very simple and useful ! And excellent connection with the shopify store… Go go go !
Easy to use interface! Lots of templates that can help easily create your mailers. Looks professional. Highly recommended.
I have been using mailchimp for years, abandoned checkout notification, signups, email promo results were almost non existent. Within 24 hours of switching to Omnisend, the results paid for a full year sub to this app! Highly recommended and wish I was using this much earlier.
easy to use and follow. Functional and will recommend to others. present details of the report......
Loving this app so far. Very user friendly, and great customer support! Looking forward to using it more.
Giving 4 stars just because I think the pricing once you have been sucked in by a great deal hits you hard.. I think it has some limitations, but overall pretty user friendly. used on our jewellery website www.annalise.co.uk
great app I use it all the time helps, its must have for all shopify stores!!!!!!!!!!!!!!!!!!!!!!!!!!
A really good app for email marketing, helped me get started with email marketing. The User interface is really good! https://www.assamicaagro.in
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