All reviews

Rating Breakdown

  • 5
    89% (5,251 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (203 ratings)
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5 / 5 Share

Feb. 22, 2024

Tenemos omnisend hace 3 meses aproximadamente y ha sido una experiencia agradable, mas facil de manejar que otras api. Todo ha ido muy bien, pueden mejorar en algunas opciones adicionales en el momento de crear los correos electrónicos pero por el momento para nosotros es suficiente. La atención al cliente es excelente, siempre hay alguien alli llevando el caso y buscando la forma de brindar una respuesta o solución. Gracias a Karine, Stefan y Agustin por su atención oportuna y eficaz.

Using app

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Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 22, 2024

Fantastic real help assistance by Kayque! I thought there was no way to solve the DNS records issue i was having, as i had entered all the dns records, however he found one error and my emails were back up and running within 10 minutes

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Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 22, 2024

We're really happy with Omnisend's email marketing app for Shopify. It's made a big difference for us. Special thanks to Danielle Heck for her caring and super-professional one-on-one guidance. Her support has been spot on, helping us navigate through everything. We're really pleased with the outcomes and learning how to use the app has genuinely helped us get better at reengaging inactive customers. Cheers to Omnisend for boosting our email marketing efforts!

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Total reviews

17

Average rating

5.0

5 / 5 Share

Feb. 20, 2024

Customer Service replies in 4 minutes max.

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2024

Just switched from Klaviyo and so glad I did. Omnisend is amazing and works very well with Shopify.

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2024

Dilara was amazing she made navigating a complicated system and absolute breeze

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2024

Omnisend is an easy plateform to use.

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Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

I am extremely impressed with Omnisend, even though I'm a website designer I have no experience with Shopify, so this is my first Shopify store. I was really dreading the back-end stuff like email automations, but setting up Omnisend was sooo easy! It took me literally less than an hour to configure and design every workflow and automation emails, which look amazing! I also had a positive experience with the support team member called Kayque, I used the live chat at like 1 am and was given advice within 5 mins. He also checked up on me the next day to make sure I was good, which is probably the first time that has happened with any service. So overall super impressed with Omnisend, and I'm very comfortable with interface already, looking forward to growing my business with Omnisend.

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

en phase de développement du site et de omnisend, j'apprécie la qualité et la réactivité de Omnisend pour répondre à mes questions, résoudre mes problèmes.

Store

lairial

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Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Karine helped us troubleshoot our first campaign, even provided step to step instruction on how to fix discount block, very quick response. Augstin helped in another shift for email campaign testing and finalizing. Very helpful team, both are fast and helped us in details to solve the issues. Thank you!

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Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 15, 2024

Omnisend has been a great app and the customer service from Agustin was fantastic in helping me get the requirements done for the February 2024 email marketing update. I've setup Shopify sites for other businesses in the past and always suggest they use Omnisend. I highly recommend!

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Luiz from Omnisend did an amazing job helping me navigate the new rules in order to keep up-to-date with email best practices. When I was having an issue verifying my SPF TXT update in the domains section through the Shopify platform, he checked in to make sure I was able to figure it out. Thanks!

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Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Dilara Was extremely helpful and guided me through what i needed to do, step by step!

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Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 14, 2024

I have used this email service for over 4 years and it is SO user friendly. The customer service is also TOP NOTCH. I'm not very computer literate, so when something needs to be programmed, I need to be walked through like a baby. Recently, Didem was INSANELY patient as they walked me step by step with updating my domain. They were AMAZING!!

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2024

Baarath was really helpful in verifying the new DNS settings!

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2024

App is very user-friendly and allows for a great deal of customisation. The free plan is full-featured and gives you plenty of time to evaluate the app for your business... you would only need to upgrade once your audience grows beyond about 200-500 names. But by far the best thing with this app is the Customer Support - they are 100% responsive, available around the clock and know their app and marketing strategy inside and out. They have not yet failed to answer any of my questions, no matter how technical or difficult the questions were, and were always very detailed and courteous with their responses. Very creditworthy team and application, you won't go wrong installing this app.

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Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 12, 2024

Staff is always ready to help whenever you need! Love OMNISEND

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Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2024

I have had a great experience with Omnisend and any time I have come across a challenge the customer service team have been fantastic. Quick responses, polite and patient. Particularly grateful for Beran's help with an issue. It is reassuring to know there is help at help if you need it.

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Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2024

Dilara was a huge help when I was trying to finish up my domain verification process and finishing setting up my email collection on the wheel of fortune, Thanks so much

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Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2024

Kayque was absolutely amazing. I had no idea how to set up my new DNS settings and the patience he took with me was above and beyond my expectations. THANK YOU!!!

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Total reviews

1

Average rating

5.0