Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
6,016
chart
#42
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July 29, 2019
Great functionality for email. We transferred from mailchimp. Especially that you can target people who added a product to cart instead only abandoned cart who left checkout (big gamechanger for revenue!) We like the simplicity and emails you can setup. Went easy with almost no problems. We used it for 20 days now. Also after the trial ends you dont get any notification that it ended. Support answered quick, but gives basic responses which obviously didnt read our emails thoroughly before replying. We will try with Serge, but we think its very strange that a company focused on emailcollecting doesnt have to functionalty to give every ecommerce business the best changes to collect emails. One very big BUT: We are very dissapointed with the forms to collect emails. For this pricing you expect the best of the best with lots of control. But its like a basic form with almost no functionality to adjust like: 1. When you offer free product for sign up or discount you cant add a automatic discount, like for the convenience of the customer. 2. You cant adjust the Spin to win wheel to your needs after they sign up. Only with discount coupons that are rendered by omnisend. 3. Very strange you cant decide what the browser will do when they signed up: so you cant put a website link where the customer will be transferred to. Only a VERY VERY BASIS ugly thank you form. Which you cant make nice or adjust. Very dissapointing. 3. Also no 3th party apps will help with this. The email will be synced with privy but will not connect with the history of the client what he or she did on our webshop. So that wont help. There are not many apps that work with Omnisend. You only see klaviyo or mailchimp support. Because of this we wanted to delete it but we already made lots of emails and dont want to change again. We always had a signup rate of 10% with the spin and win wheel and to win a free product. Worked great. Now its reduced to 5% because of very basic signup forms of Omnisend. And we cant use there wheel of fortune because it only work with discount coupons. I explain why its so important for ecommerce: When you give a customer who signs up a free product with a discount coupon the customer cant add another discount coupon. So normally after 3 days of not buying you want to get the customer over the edge with 10% extra discount but thats not possible. So we made a workaround with a automatic-add-to-cart-product link. So the customer can still use another discount. Unfortunately you cant add this link to signup forms of omnisend. I still so dissapointed and really cant understand why this is so basic stuff. My advice to omnisend: take a look at other great signup forms partys how thats working and adjust to it or work together with them..
Wow, thank you for such an honest and constructive review. We truly appreciate feedback from our customers, as it helps us improve the product and the services. We will pass your great ideas about signup form improvements to our product team, meanwhile, Katherine from support will reach out to you to discuss if any of the workarounds could work well for you.
June 17, 2019
It has potential for email marketing, good design and features; however deliverability of emails is REALLY bad. It's really frustrating to have chosen this app to work for and now having wasted long hours of work in a solution that doesn't do the job. I would recommend to test other solutions before jumping all in into this app, as I did.
Hi Daniela, we understand how frustrating this may be, you found the app that you would like to use for your marketing, but you are not getting the expected results. We apologize for the time it's taking to get to where you want to be. It's always a challenge for migrating customers, it takes more time to get the trust from the internet service providers when you start sending from a different domain. Katherine just reached out to you, we will create domain records for your automation to help resolve the deliverability issue asap.
May 18, 2019
I used this app to help me automate adding people to my mailing lists and segment my list. I really like the layouts it gives and the formats. I absolutely love the sleek designs for pop-ups and the ease of use. I chose it over another popular CRM because of its wheel of fortune option and so far I have no regrets. I wish it had inline newsletter forms I could make without having to write the custom HTML myself. I loved how easy it was to create different inline forms for my different pages and just copy and paste it into the blog post exactly where I wanted it. I may end up switching after the launch because of that fact as I love to make my landing pages in a blog post and just copy and paste the inline forms. I like the landing page options they have and the scheduling but I much prefer to keep people in my site then use an outside page.
Thank you for taking the time to share your honest review. Your feedback is much appreciated, our product team will look into how we could make this area better for our customers. We are sorry, that the only option, for now, is to have your form as a custom HTML form. Feel free to reach out to [email protected] if you need guidance.
May 19, 2019
[UPDATED] I switched from Mailchimp to omnisend, and WOW, best change I made in any app change I made. This app works so amazingly easy and well for me. The price for this app is way too high, 16 dollars a month? Lets find another app.
April 21, 2019
The app is great, but it is SO expensive! It is based on your number of subscribers but knowing that your ATC emails are also counted in the total it brings the price up quickly!
Happy you like using Omnisend! So the price depends entirely on the number of contacts you communicate with and it is adjusted based on specific ranges (0-500; 501-1000, etc.) Considering the various features available on our app, such as welcoming and transactional emails, other automations, omnichannel availability, we still offer a very competitive price on the market. You can always check the pricing here: https://www.omnisend.com/pricing/
April 19, 2019
Really easy to use and navigate, however would be great if the emails from campaigns wouldn't end up in spam...
We are happy you like Omnisend, our teams are working really hard to make the tool user-friendly and to add new features constantly. Sorry, that you had issues with your campaigns. Emails might land in spam if you are just switching the service providers. Please reach out to [email protected] and we will share our recommendations and find a solution for you! Customer Success Team
April 5, 2019
So many bugs in their system. You have to be sure and test every single thing that you automate. Whether it be popups or e-mails, I have found multiple things that make my site/e-mails look unprofessional and when trying to resolve I end up spinning my wheels with them e-mail after e-mail. I am so bummed, because I spent all week merging from Mailchimp to Omnisend and at this point I am not satisfied. Just a heads up to you all -- fact check EVERYTHING multiple times to be sure it works.
We are very sorry to hear you experienced issues with setting up. We take customer feedback seriously, as it helps us grow and improve our product and communication. We are planning to hold onboarding webinars, to help customers set up their accounts easier, we will be happy to invite you once the next webinar is scheduled. Meanwhile, we suggest using our in-app chat for better and quicker communication with support, the team will reach out to you to guide you through any remaining questions you might have. Customer Success Team
Dec. 30, 2018
Nice workflow. However, I struggled with coupon codes and I am not sure I have done it right.
Dec. 20, 2018
Good. I appreciate the quick deployment but some updates to make to be perfect. Like the date in French format, the translation...
Dec. 17, 2018
This app is ok! I wish it was more simpler than what ppl are saying, but still figuring it out and working with it.
Dec. 4, 2018
It's decent looking and pretty intuitive, easy to use, can create good stuff pretty fast, altho it misses a free plan.
Oct. 17, 2017
Its easy to use. But for some reason costumers are receiving the email in spam. just 4 clicks from 58 subscribers
April 26, 2017
Its not working well at all. I sent one email blast it then locked me out and said no passwords work and I have been trying to reset the password for an hour now. Its more work then its worth
Dec. 15, 2016
Update: Paulius, Customer Success Manage got in contact with me and explained that since I asked for a refund the next day I can actually get one. I have updated to 3 stars since Paulius restored my faith in soundest and made me reconsider maybe giving them another shot later. If the things I mentioned are fixed I will also consider giving the full 5 stars since overall the app has very nice features. I would have given the 3 stars they deserve but they decided not to refund me because I asked for the refund the day after they charged me for a service I haven't used. So keep in mind if one month you decide to stop using the app and you get charged they will tell you tough luck, we don't care that you won't be using the app so no refund. Now the app has many flaws. One of the flaws that I disliked the most was that many times you can't center certain content. To give an example, if you use the product picker and you ask the app to center the "buy now" button then some of the details like the description won't center so basically it will look out of place. They also have a "handy" discount widget in which you have a section to give a discount to customers. Now the app will create some random discount code to send to customers and that is what I hate. Why can't I choose a specific code such as "Holidays2016"? Even if Shopify doesn't allow this then let me create the discount and have the widget show whatever code I want. But nope you must use whatever code is created such as "hja67pou" pretty right? The boost campaign is kind of handy but their plan allows only 60,000 thousand emails so basically boosting a campaign will make you consume about 1.75 times the amount of subs you have. With the email limitation and the other issues I would just recommend you to use a service like mailchimp that at least has unlimited emails so you can send as much as you want without worrying about the cap. Also I just can't trust a company that won't refund you because you did not stop the charges before the due date. I haven't received a service and I won't use it but you want to keep my money? I guess they don't have many customer and must keep as much money as they can. IMO stay away from this company.
Dec. 16, 2016
Simple to use, very user friendly. I've wanted something like this for a good while, but no one product did it all - until now. Pleased I found it! Note added 13 December. Unfortunately I found that if any of your customers are using Norton Virus protector this site is flagged as a Phishing Site when using the scratchcard template. I advised Soundest and was advised I would get a reply about this in 24 hours. Four days later I asked them again, and was advised that the issue had been passed somewhere else and I would be advised in due course! I stand by my initial comments, but this is clouding my opinion. Do not use the Scratchcard template until it is fixed. Norton blocks the site and it reflects on your site to your customer. At this stage I am only on the 14 days trial,(8 days left) so may look elsewhere in the meantime. 4 Days later I'm told in an email - Final Update! the problem is fixed. And it seems to be so well done on that. I like the product, but the service levels need to be worked on. Final Update indeed. If they would have said - Thank you for taking the time to highlight an issue that could have shown users of our product in a bad light to potentially millions of their customers, The problem has now been rectified. that would have been customer service. And if there had been a by the way we recognize how this could have looked to your customers here is 3 months free premium services for your time and effort, that would have been customer retention. Never mind!! I will trial this for a few months - solely because Shopify have validated them. I will keep looking elsewhere however. Nice product generally, customer service and response times are lacking.
Sept. 20, 2016
Some features are great like the discount function integrating directly into Shopify discounts. Other features are not so good. I cant set up automation which is very important for our store so we switched. Would reconsider if more features are added.