All reviews

Rating Breakdown

  • 5
    89% (5,248 ratings)
  • 4
    5% (296 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (200 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 2, 2024

I was having an issue with verifying my DNS, so I contacted them by simply replying to one of their emails and Kayque quickly responded and assisted me with solving my issue. I was able to get everything up and running smoothly with no issues. I have been using omnisend for almost 4 years now and I love this company. Customer service is top tier, pricing is good and I am a satisfied client.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your positive experience and for your loyalty to Omnisend over the past four years! We're delighted to hear that Kayque was able to quickly assist you with your DNS verification issue and that you find our customer service to be top tier. Your satisfaction as a long-term client is incredibly important to us, and we're pleased that you appreciate our pricing and service. We look forward to continuing to support your success. If you ever need further assistance or have more questions, we're just an email away. Thank you for choosing Omnisend!

5 / 5 Share

Sept. 2, 2024

Amazing app! Everything just works perfectly, you get access to all features on the Free Plan (<500 emails sent/month), not like many apps there that are technically free but you need to upgrade to be able to do the simplest thing. Customer support is amazing, they reply within 5-10min and their support is 5/5. Will definitely upgrade to the Paid plan once I reach the Free Plan limits. I highly recommend this app for all email marketing things

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your enthusiastic review! We're thrilled to hear that you're enjoying the Omnisend app and finding the Free Plan robust and functional. It's great to know that our customer support has been quick and helpful, meeting your expectations with a 5/5 rating. We appreciate your plans to upgrade once you reach the plan limits and are excited to continue supporting your email marketing journey. Thank you for your recommendation, and if you have any questions as you continue to use Omnisend, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Sept. 2, 2024

Omnisend is making sales from day 1 and their support was very quick and helpful.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Omnisend has been effective in driving sales from day one and that you found our support quick and helpful. We're here to ensure your continued success, so if you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and are excited to keep supporting your business growth!

5 / 5 Share

Aug. 31, 2024

Using app

12 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for the 5-star review! We're thrilled to see that you're highly satisfied with our service. If there's anything more we can do for you, or if you have any questions, please feel free to reach out. We're here to help!

5 / 5 Share

Aug. 31, 2024

Customer service is prompt and thorough. I worked with Saleh who dug into my issue and helped me to resolve within a relatively short time. Tutorials are excellent as well for new users.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're pleased to hear that Saleh provided prompt and thorough service, helping you resolve your issue quickly. It's great to know that our tutorials are also helpful for new users. We strive to ensure a supportive experience for all our customers, and we're glad to hear that you're benefiting from our resources. If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 30, 2024

Baarath and Johnny on the support team were able to help me set up what could be a very nightmareish backend domain configuration in e-mail marketing in a very smooth and quick process to my surprise. As a designer I didn't think this would be easy but so far I'm happy with the results.

Store

Volos

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Baarath and Johnny from our support team made the setup of your backend domain configuration smooth and straightforward. It's great that your experience as a designer has been positive and that the results have met your expectations. We're here to help make even the most complex tasks manageable, so if you have any more questions or need further assistance, don't hesitate to reach out. We're happy to support your continued success with Omnisend!

5 / 5 Share

Aug. 29, 2024

5/5 stars Excellent Support and User-Friendly Platform I recently reached out to Omnisend's support team for help with modifying our sign-up form, and I'm thoroughly impressed with their service. The support representative, Baarath, was incredibly helpful and responsive. They provided a clear, detailed Loom video that perfectly addressed our issue of adding an optional phone number field to our form. What stood out: 1. Quick response time 2. Clear and concise communication 3. Practical solution (Loom video) that solved our problem immediately 4. Follow-up to ensure all our questions were answered Omnisend not only offers a powerful email marketing platform but also backs it up with top-notch customer support. The platform itself is intuitive and feature-rich, making it easy for us to create and manage our email campaigns. I highly recommend Omnisend for anyone looking for a reliable email marketing solution with excellent customer support. Thank you, Baarath and the Omnisend team, for your outstanding service!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you so much for your detailed review and the 5/5 rating! We're thrilled to hear about your positive experience with Baarath and our support team. It's wonderful to know that the video tutorial was helpful and that our response times and communication met your expectations. We're committed to providing an intuitive and powerful platform, and it's great to hear that you find it effective for your email marketing needs. We appreciate your recommendation and are here to continue supporting you in any way we can. Thank you for choosing Omnisend!

5 / 5 Share

Aug. 27, 2024

Omnisend has truly made things easier for my business. Their articles are super helpful, and their customer service is quick to respond and very helpful. The platform is easy to use, especially compared to others I've tried like Klaviyo, Yotpo, and Shopify Email. As a startup, their pricing fits perfectly with my needs. It's been a relief to finally find a tool that works well for me.

Store

PunLord

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your detailed review! We're delighted to hear that Omnisend has been a beneficial tool for your business, making things easier and providing valuable resources. It's great to know that our customer service has been responsive and helpful, and that our platform's usability and pricing align well with your startup needs. We're thrilled that Omnisend fits so well for you and look forward to continuing to support your business growth. If you have any questions or need further assistance, we're always here to help!

5 / 5 Share

Aug. 27, 2024

Kayque and Deniz were super helpful!!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that Kayque and Deniz were able to provide you with great assistance. We're here to help whenever you need, so don't hesitate to reach out again if you have any more questions or require further support.

5 / 5 Share

Aug. 27, 2024

Muy buena App, fácil y rápida, y super intuitiva

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you find the app to be good, easy to use, fast, and intuitive. We appreciate your feedback and are here to continue providing a positive experience. If you need any further assistance, please don't hesitate to reach out. ¡Gracias por elegir Omnisend!

5 / 5 Share

Aug. 27, 2024

Customer support is very helpful and fast. Dilara really helped me with any questions I had and made setting up everything very easy.

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that Dilara was able to provide you with helpful and fast support, making the setup process easier for you. We're committed to continuing to offer great customer support whenever you need it. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 25, 2024

I LOVE this app. I am new to this world and this app is so user friendly and the support team is always available, very helpful and kind. I am excited grow my business with Omnisend!

Store

BAESKIN

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your enthusiastic review! We're thrilled to hear that you love Omnisend and find our app user-friendly and our support team accessible and helpful. We're excited to be a part of your journey and look forward to supporting your business growth. If you need any assistance or have further questions as you explore more features, we're always here to help!

5 / 5 Share

Aug. 25, 2024

I have just downloaded the app today and created my first ever newsletter for email. For someone who is more artistic than technical, I found it relatively easy to use. As an example, I have been trying to do an email newsletter for 2 days on lots of different apps and was almost giving up. I found them either too difficult or the speed was too slow and connections were jumping. So based on this, I would highly recommend Omnisend.

Using app

About 7 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're so pleased to hear that you found Omnisend easy to use for creating your first email newsletter, especially after the challenges you faced with other apps. We're thrilled that our platform could meet your needs where others didn't, and we appreciate your recommendation. If you have any questions or need further assistance as you continue to explore more features, please don't hesitate to reach out. We're here to help make your email marketing efforts a success!

5 / 5 Share

Aug. 24, 2024

Saleh was the best! he was extremely kind, patient and helpful. I haven't experienced anyone help out quite as much as Saleh did. He 100% needs to be recognized for this as he saved omnisend a customer since we were exploring other options to find what we needed. Saleh let me know that I can get it done with omnisend.

Using app

Almost 5 years

Total reviews

3

Average rating

3.7

Developer Reply

Hello there, Thank you for your glowing review! We're thrilled to hear about your exceptional experience with Saleh. His dedication to providing kind, patient, and helpful support is exactly what we strive for. It’s wonderful to know that his efforts have reinforced your decision to stay with Omnisend. We will certainly recognize Saleh for his outstanding service. Thank you for sticking with us, and if you need any further assistance or have more questions, we're always here to help!

5 / 5 Share

Aug. 24, 2024

I'm new to Omnisend and read the documentation and watched a few videos but I had issues trying to combine discounts and understanding how to manage them. I contacted support late on a Friday afternoon not expecting a response right away and Eduarda replied to me and provided the solution in one response! Very happy so far and the quick, professional support, is great!

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience as a new user of Omnisend! We're delighted to hear that Eduarda was able to assist you promptly and effectively, even late on a Friday. It's great to know that our support team's quick and professional response made a positive impact. We’re committed to providing excellent service, and we're glad you're happy with your experience so far. If you have any more questions or need further assistance, we're here to help!

5 / 5 Share

Aug. 24, 2024

I recently encountered a technical issue while trying to set up my sender domain for my CS email address. To my surprise, even though it was the weekend, the customer service agent (Sila) quickly stepped in and assisted me. She were incredibly responsive and knowledgeable, guiding me through the entire process and ensuring that my issue was resolved promptly. I am truly impressed with the level of support Omnisend provided, especially considering the timing. Thank you for going above and beyond to help your customers. I give it 5 stars! Keep up the great work!

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello there, Thank you for your wonderful review and the 5-star rating! We're so pleased to hear about your positive experience with Sila and the support you received over the weekend. Our team is dedicated to providing help whenever it's needed, and it's great to know that Sila was able to guide you through the setup process efficiently. We appreciate your kind words and are here to continue supporting you. Thank you for choosing Omnisend!

5 / 5 Share

Aug. 23, 2024

Excellent customer service and very knowledgeable.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're thrilled to hear that you had an excellent experience with our customer service team and found them to be knowledgeable. We strive to provide the best support possible, and your satisfaction is our top priority. If you need any further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 23, 2024

Fantastic app very easy to use and would definitely recommend. The insights are also amazing.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you find the app easy to use and are impressed with the insights it provides. Your recommendation means a lot to us, and we're glad you're enjoying your experience. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 23, 2024

Great assistance from Maria via the online chat. She answered my question and directed me to an online article where I could learn more the Product Picker Tools. Happy with the online chat service.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Maria provided you with great assistance through our online chat service and that she could direct you to further resources. We're glad you're happy with the service and hope you find the Product Picker Tools useful. If you have any more questions or need further help, don't hesitate to reach out. We're here to support you!

5 / 5 Share

Aug. 22, 2024

Dilara was extremely helpful with assisting me with understanding automations + form features. Not only was Dilara super kind and patient but she took the time to listen to what I needed help with and solved the problem the first time around. Step by step easy video response. straight forward. Customer service was serving. Looking much more forward to using ominsend to maximize and set up a solid framework for my business back end. Thank you Kindly. Dilara

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your thoughtful review! We’re so pleased to hear about your positive experience with Dilara and how she effectively assisted you with understanding automations and form features. It's great that her kindness, patience, and clear video response helped you feel more confident about using Omnisend to enhance your business operations. We look forward to continuing to support your journey towards setting up a solid framework for your business. Thank you for choosing Omnisend!