Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
6,016
chart
#42
All reviews
Rating Breakdown
Review RSS Feed
Nov. 29, 2024
Truly a fabulous app, with hands down the best customer support I have ever experienced. Thank you, Emna and colleagues, for your recent attention. Truly cannot fault the app or the people.
Thank you for the amazing feedback! 😊 It’s wonderful to hear you’re loving the app and our support team, especially Emna. We promise we’ll keep the bar high—no faults allowed! We’re always here whenever you need us.
Nov. 29, 2024
The app is very easy to use, lots of options, even if you are not experienced with making newsletters, you will be able to learn how to make the most fabulous newsletter campaigns. The customer service chat is very supportive. I have contacted them so many times because I was not familiar with so many things and didn't know what to do, but they have always been very patient and supportive. Thank you Mariia for your kind assistance and excellent advice.
Thank you for such a fabulous review! 😊 We’re thrilled to hear that even without newsletter experience, you’re creating masterpieces. And Mariia’s patience? We might need to bottle that up for the rest of us. 😉 We’ll be sure to share your kind words with her. We’re always here to help, no matter how many questions come our way!
Nov. 28, 2024
Best ever! I have tried several different Email Marketing apps and this by far is the best! Great assistance, easy to use and priced right!
Best ever? Wow, you’ve made our day! 😊 Thank you for the amazing feedback—it’s fantastic to hear Omnisend stands out from the crowd. We’re thrilled you love the ease of use, great support, and value. Here’s to many successful campaigns ahead!
Nov. 28, 2024
Eduarda was very kind and helpful. I asked multiple times but she supported me step by step with patience. Thank you very much.
Using app
About 2 years
Total reviews
1
Average rating
5.0
Eduarda deserves a gold medal for her patience, and this review feels like one! 🏅 Thank you for sharing your experience—it’s wonderful to hear how helpful and kind she was. We’re here whenever you need us!
Nov. 27, 2024
Mariia is EXCELLENT and help me naviagate an issue I was having quickly and accurately. Very happy with the resolution, thank you!
Using app
Almost 6 years
Total reviews
4
Average rating
5.0
Thank you for the awesome review! 😊 Mariia truly is excellent - we’re seriously thinking about cloning her with all the great feedback she gets! 😉 We’re thrilled to know your issue was resolved quickly and to your satisfaction. Don’t hesitate to reach out if you need anything else!
Nov. 27, 2024
La personne qui m'a aidée a pris le temps nécessaire pour résoudre mon problème avec beaucoup de professionnalisme et de patience. Grâce à lui, tout fonctionne parfaitement maintenant. Un grand merci pour cette qualité d'accompagnement, ça fait toute la différence !
Using app
About 1 month
Total reviews
2
Average rating
5.0
Wow, merci for such a thoughtful review! 😊 It’s fantastic to hear that the support you received made a real difference, and we’re so glad everything is running smoothly now. We pride ourselves on providing the best service, and your kind words confirm we’re on the right track!
Nov. 26, 2024
Always loved using Omnisend, find it so easy to use and assistance is always on hand. Dealt with Burak at Omnisend and they were so helpful and kind.
We’re blushing over here! 😊 So glad Omnisend is making life easier for you—it’s what we’re here for. And Burak? We think they deserve a trophy for being so helpful and kind (though they’ll probably settle for this amazing review)! Thanks for sharing!
Nov. 26, 2024
Salma was very fast and really helpful fixing currency problem on our multi-store accounts. Thank you!
Salma to the rescue! 😊 We’re so happy to hear she got your currency issue sorted out in no time. Thanks for your kind words—let us know if there’s ever another tricky situation that needs solving!
Nov. 22, 2024
Dilara helped fast and polite
Thank you for the kind words! We’re thrilled to hear that Dilara’s speedy and polite assistance made your day a little easier. We’ll make sure to pass this along—compliments like yours are what keep us all smiling! 😊
Nov. 17, 2024
I had such a great experience with Sanya from customer service! They were incredibly helpful and got straight to the point, which I really appreciated. Not only did they address my questions quickly and clearly, but they also went above and beyond by providing me with some really useful resources and help me verify some stuff right away. Their professionalism and efficiency made the whole process so smooth. Huge thanks to Sanya for their outstanding support!
Wow, thank you for the glowing review! 🌟 Sanya’s professional and efficient service really shines, doesn’t it? We’re so glad we could help you get everything sorted. Feel free to reach out anytime for more great service!
Nov. 17, 2024
First class! Prompt and friendly response.
Thank you for the kind words! We aim to keep our responses as prompt and friendly as a coffee delivery on a Monday morning! ☕ Glad we could help!
Nov. 16, 2024
Sila helped me to fix the issue I got when I was struggling some problem on the mobile version. Very kind and wonderful Service! I will keep going to use. I recommend this app to other shop owners too!
Big thanks to Sila for saving the day (and your mobile version)! 😄 We’re thrilled to hear you’re sticking with us, and we appreciate the recommendation. Here’s to many more smooth sailing experiences!
Nov. 15, 2024
Easy to contact for help. Very customizable and easy to use. Great system!
Our interface might be smooth, but it’s nothing compared to how smooth your review was! 😄 You just made our day—thank you!
Nov. 13, 2024
Must say - this app works good and their support is really good. They have helped us in getting the right plan and we are happy with overall performance
We appreciate your kind words! We’re so glad the app and support team helped you find the right plan. Here’s to even more success ahead! 🚀
Nov. 13, 2024
@Maria from omnisend was super helpful. I am not a website wiz, so she made the journey when I had trouble with the set up so much easier. Thank you!
So glad Maria could smooth out the setup process! Who needs to be a website wiz when you’ve got backup like that? 😊 Thanks for the shoutout!
Nov. 13, 2024
Great app and support from Mariia. Highly recommend to try it out :)
Appreciate the recommendation! Mariia and the team are doing a little happy dance—thanks for making our day brighter. 😄
Nov. 13, 2024
I was very pleased with the customer service I received today with a live human! Dilara was awesome and provide clear instructions with screenshot to support. She responded quickly as I am sure she was managing multiple tickets. She got me fixed up and back going to running my business, and I appreciate that.
Thank you so much for the great review! We’re so glad to hear that Dilara could get you back on track quickly. 😄 We (real humans) will be here whenever you need us, ready to keep things running smoothly for you!
Nov. 12, 2024
I can not thank this company and Baka enough. I have been trying for weeks to create my own segment through Shopify email, with no success. Within 60 minutes, Baka has helped me rectify this and i am now ready to create a successful campaign. Thank you.
Thanks so much for the great review! We’re thrilled to hear that Baka could help you get everything sorted in record time. Now you’re all set for that successful campaign—no more weeks of waiting! 😄 Best of luck with it!
Nov. 12, 2024
great support team
Customer support is our middle name—okay, not really, but it’s up there! 😄 Thanks for the awesome feedback!
Nov. 12, 2024
Omnisend had been recommended to me as an easy to use alternative to other email marketing platforms, and I've been finding it excellent for my needs so far. I love how easy it is to build your emails with simple templates, and an easy to use drag and drop interface. Great customer service too - I needed help connecting my domain to my sender email which I was finding quite confusing, but the advisor Mariia helped me step by step. Would highly recommend.
Thank you for the fantastic review! We’re thrilled to hear that Omnisend is meeting your needs and that Mariia was able to guide you through the domain setup—she’s got some serious problem-solving skills! Don’t hesitate to reach out whenever you need more help. We’re always here for you!