All reviews

Rating Breakdown

  • 5
    89% (5,254 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (203 ratings)
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5 / 5 Share

Dec. 11, 2023

Omnisend is a superb app. Incredibly flexible and complete. Their support is stellar! My account was hacked and Maria helped me gain control of it immediately. Thank you, Maria!

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 11, 2023

Intuitive interface, smooth process, never had a problem. Great support is a plus!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 9, 2023

People weren't wrong when they said Omnisend provides fantastic customer service. I was helped by Karine and she promptly addressed all of my questions.

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 8, 2023

Karine was great!

Store

L'ART

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2023

I am blown away by the support staff, so helpful and so much info.

Using app

1 day

Total reviews

9

Average rating

5.0

5 / 5 Share

Dec. 8, 2023

Me encanta!! Use otras apps de email mkt y por fin encontré una que me da todo lo que busco. Diseño, facilidad, variedad de opciones, y buen servicio! Karine me ayudó amablemente a resolver unas dudas muy rápido. Es muy fácil de usar la app la recomiendo mucho

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2023

La curva de aprendizaje es de fácil a moderada, dependiendo del nivel de experiencia que tengas, es la primera vez que utilizo una herramienta de e-marketing y es bastante intuitiva, con muchas funciones y propósitos que pueden ayudarte a cubrir al momento de utilizar herramientas de promoción y venta en una tienda en linea. Ademas de poder optimizar visualmente los correos de manera profesional y a tu gusto. La recomiendo 100%

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2023

Luiz was very helpful and patient and aswered all my questions.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2023

I had a quick question and Diego was very friendly and ready to help. The issue was resolved in under 3 minutes or so. So far, the app is great and looking forward to great possibilities. Highly recommend to anyone looking for great 24/7 service.

Using app

24 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 7, 2023

Omnisend has been an important app addition to our business regarding workflow and popups. I hae had first class support when having issues navigating my way around the process, im not the best on a computer but Sila has been very patient and supportive. keep up the great work. Mike

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

I had Karine help me today. Fantastic job, the app had been set up (by me wrongly) but sending out a discount code I didn't want or couldn't find. She went to work and found exactly the source to enable me to change it! Absolutely fantastic job so glad to have this company onboard with my shop

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

Sila from Omnisend provided excellent customer service. Her promptness, clarity, and precise knowledge significantly contributed to resolving my issue. Her timely response demonstrated a notable commitment to ensuring effective support, while her clear communication made the incident resolution process smooth and comprehensible. Her expertise in understanding exactly what to do to address the issue was particularly appreciated. THANK YOU!

Store

Surya

Using app

6 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Dec. 6, 2023

We are a company that uses Omnisendi in Turkey. It helps us a lot in sending e-mails to our customers or gaining new subscribers. Thanks to Mr. Deniz, who is in the Support team, we can implement many workflows and automation in case of problems we experience. This is the best e-mail application available on Shopify.

Store

Argimo

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2023

Exceptional app with outstanding performance! This app not only seamlessly meets all my needs, but it also boasts an incredibly user-friendly interface, ensuring a smooth and efficient experience. What truly sets it apart is the remarkably swift and effective support team, always ready to assist with a level of professionalism and expertise that significantly enhances the overall user experience. Highly recommended for its unparalleled functionality and top-notch customer service.

Using app

12 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 5, 2023

Using app

About 1 year

Total reviews

7

Average rating

4.9

5 / 5 Share

Dec. 4, 2023

Maria was by far the most efficient Omnisend rep to work with! She sent me detailed instructions on how to resolve an issue that I was having with an attachment. She literally had me up and running within 15 minutes. I am a very happy camper right now because of her.

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 30, 2023

I had a welcoming and easy experience with my rep I am very sorry I am bad with names but she was excellent.

Using app

14 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 30, 2023

Amazing app with the best support team when you need it, Baarath was very patient, responsive, and helpful with my issue. I love how responsive the chat inbox is and I have no issues with creating campaigns, pop-ups and even integrating Omnisend with other apps that are also integrated through my store to increase optimization. Nothing but happy about my experience thus far.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 30, 2023

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2023

Customer service was excellent when I had problems setting up my marketing! Beran is the best. He walked me right on through the process taking his time. I never felt rushed. Can we request our support people? Because Beran is my guy! (SMILE)

Using app

About 4 hours

Total reviews

1

Average rating

5.0