All reviews

Rating Breakdown

  • 5
    89% (5,254 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (203 ratings)
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5 / 5 Share

Oct. 12, 2023

Love it, this makes it easy to send emails to customers and helped me figure out how to set up domain email.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

I needed assistance adjusting a crucial setting in my store. Maria helped me out and made the change swiftly. Even though I'm on a free plan, their free support feels like premium support from other apps. Thank you :)

Using app

29 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2023

Omnisend replies promptly and consistently, and I've had excellent assistance from Sila. She is incredibly accommodating and helpful, making my experience smooth and enjoyable. Keep up the outstanding work.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2023

super easy to use and great customer service! receommend!

Store

7 CHOCO

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2023

Kayque was patient helpful. I also appreciated that she followed up to ensure the problem was fixed which was an extra bonus. In addition, she offered bonus tips to ensure our SMS campaigns are a success.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 11, 2023

Lightning fast response times and super helpful customer service. I was helped by Didem and their knowledge and ability to explain in a simple and clear way to someone who knows very little about all of this will keep me a forever fan of Omnisend.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

Omnisned is a great app with many features that are available for free, which is a great option for small business. Customer support is easy to access and timely. Thank you Luiz for the support!

Using app

14 days

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 10, 2023

So helpful! If you don't understand something or have an issue, there is always someone on hand to help you 24/7! Such a good app :)

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

I am new to email marketing. and after using Omisend for a couple of campaigns, I can tell that the app is easy to use, I especially like the template they are offering. And the customer service is top-notch!

Store

ROSPINS

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 9, 2023

Luiz answered all my questions swiftly and succinctly. My domains are all verified now. Thanks a lot!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2023

Lots of people around me recommended Drip, but when I compared Omnisend to Drip, Omnisend was the easy winner on price, support and features. I've been using lots of advanced email marketing and had almost zero problems - everything works as expected. And support literally answers within a few minutes unlike the hours and hours you wait for Drip. Thanks Sıla

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 9, 2023

I've just done my first send with Omnisend. It's early days for me to say how good the platform is, but it seems very intuitive. I've faced a number of challenges getting up and running and have found the online chat support to be excellent. I've been in touch with various members of the support team and all have been knowledgable and have taken ownership of problems if they have been unable to resolve them immediately. Olesia and Sila have been particularly helpful.

Using app

Over 4 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Oct. 9, 2023

Easy and useful app for email marketing, with full functionality. The support staff is always fast and competent, especially Maria that I thanks for help.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2023

Olesia from Omnisend resolved a fairly complex effort for me in moments. Staff clearly know the mechanics of their product inside-out, which is great :D

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2023

I didn't like it at first but once I understood how they approach the whole system of emailing They Earned The 5 Stars. Special Thanks to Baarath for helping a ton you're Patience is a gift I'm Grateful.

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 8, 2023

Wonderfull app amazing free plan for start of website

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

Easy to use app and perfect for email Marketing. Their helpdesk / chat is super efficient and friendly...if you are lucky enough to catch Maria (who helped me), then rest assured that she will do everything and beyond to help you.

Using app

About 1 year

Total reviews

7

Average rating

4.0

5 / 5 Share

Oct. 5, 2023

easy to use and good pricing, I have learned to build emails and segments. I like this email tool just fine, I have it one both my Shopify stores

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 5, 2023

I love Omnisend! Easy to set-up for starters and the supports are always online with 2-3mins waiting time. I got an issue with domain sender setting and Karine managed to fix it quickly. I'm an ex-Klaviyo user.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2023

Help was great Thanks Karine

Using app

5 months

Total reviews

7

Average rating

5.0