Omnisend Email Marketing & SMS

Dec. 23, 2022

仕事のメルマガで使用していますが、感覚的に、しかもきれいにメールの体裁が整えられて使いやすいです。不明点はチャットですぐに返答してくれます。（日本時間にも関わらず、今日はDenizが即時に返答くれました） チャットもその他機能ももっと日本語化するとより使いやすくなると思います。期待を込めて★4つにいたしました。

Dec. 22, 2022

Excellent and responsive customer service. I find it a little complex to build segments and to make sure all our sign-ups are falling into the correct list, but Luiz and his colleagues are very responsive and helped me figure it out. We have been using the app for over a year now and any time there is a question, they are very quick to help. 4 stars because nothing is perfect and things can always be improved, but their customer service is 5 star.

Dec. 20, 2022

A great platform for email marketing. The UI/UX Design is very friendly, easy to navigate and creates layouts just by dragging and quick add. My favourite feature is the Live View in Dashboard where I can track my live users. Also, the customer live service is very supportive, especially Luiz. Highly recommend the app!

Dec. 20, 2022

Packed with really great business tools totally free, and super easy to navigate and use. The one and only reason I can't give 5 stars is that I've reached out to Customer Care twice without any response. Thankfully it's not a hard app to navigate though and most users will get by - worth getting this app for sure.

Dec. 13, 2022

The customer service is a 5+++! I needed help and sent a question to the team and within minutes Nikola had sent me all the info I needed to help with the problem. I would rate this compay a 10 Star if they had a few more options for design. I am working with what is available, but i'm not very technical, so I'm using the templates offered. I would love a few more creative options that allow for a differnet look when you send emails back to back... but from a data and customer service standpoint they are the best

Dec. 7, 2022

There aren't a lot of great email marketing solutions out there, but whatever one you use having excellent support for issues is key. Luiz sorted out an issue I had with Omnisend's not-all-that-great email editor and helped me overcome some of the shortcomings there. Thanks Luiz!

Dec. 2, 2022

Omnisend is great whenever you want to get started with email marketing. They are adapting and updating fast, meaning launching new features and functions almost all the time which I think is great. I have had some trouble with them from time to time due to the fact that it has been various knowledge level in support as well as the tool not always working as expected (segmentation not working properly as one example). However, I'm still recommending it to others as it's easy to get started and it feels very modern and fast-moving.

Nov. 29, 2022

Seems pretty good so far. Good customer service shout out to my boy Luiz, being really helpful. That's all for now.

Nov. 29, 2022

Hi - I am a newbie to an online business and probably asked a lot of dumb questions but everyone was very helpful. A big thanks to Kristina for checking out my forms and automations.

Nov. 9, 2022

Not perfect, there are missing functions and options but they have an amazing support and are always happy to hear suggestions for improvement. Also, what is already there is quite as good as from the competition. I would absolutely suggest to give it a try!

Nov. 8, 2022

The best things about Omnisend are their email editor and helpful customer service. I'm giving 4 stars because I wish there was a slightly cheaper option as I barely use my email allowance every month and the pricing includes non-subscribed customers. It's the best option I've found though.

Nov. 7, 2022

Easy to use app, great for sending email campaigns. Customer service is excellent and responds quickly. Great help from Kamilia!

Oct. 30, 2022

Nicolas is a wonderful Rep and truly knows how to handle the customer's affairs. Amazing Work!!!!!!!

Oct. 26, 2022

The app is so far suits my business needs and the have great support team. Thanks to Deniz for his support to make the form and welcome automation work on my website.

Oct. 9, 2022

Deniz at Omnisend was very helpful in explaining how to correct some discount errors in one of my automations.

Sept. 27, 2022

Luiz was super helpful. He was able to transfer my SMS credits over to my balance in just a couple of emails. The service still has to improve before it's completely user friendly but it does 95% of what you'd want.

Sept. 26, 2022

I find that the Omnisend Marketing App fits my needs for marketing my site extremely well. I use it mainly for newsletters and when I had a problem recently I emailed the Support team and within the hour, the lovely Olesia replied with her helpful suggestions which worked!

Sept. 17, 2022

Customer service via chat is great, there's always someone there to help answer questions. Kamilia was very helpful when I had a question about automated work flows.

Sept. 14, 2022

Great app, super easy to use, great customer service as well (thank you Nikola and Marija)! I've only used it for newsletters and abandoned carts for now. (And the abandoned carts-flow is the reason why I only give four stars, because for the few days I used it, several customers got an abandoned cart email even though they completed their purchase... But they say they are working on the issue.)

Sept. 8, 2022

Emailビルダーについて不明点があったため、チャットで問い合わせたところ、Olesiaさんに迅速に対応いただけました。ディスカウント機能で発行するクーポンを、特定のユーザー専用にすることができない点は残念でしたが、その他の機能についてはサポート含め満足しています。