Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,934
chart
#104
All reviews
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Feb. 20, 2026
I recently switched to Omnisend from a different platform and I've already noticed a huge improvement! The automations are so complete, the support has been really good and they have a very comprehensive library of resources and tutorials so you don't get lost. No complaints :)
So glad you're seeing improvements already! Strong automations make a real difference, and having solid support plus resources at your fingertips means you can move faster. Thanks for trusting us with the switch.
Feb. 20, 2026
I’ve been using Omnisend for my Shopify store since mid-2023, scaling my business and upgrading my plans as we grew. Like any complex software, there are occasional technical hiccups or features you wish worked slightly differently, but what truly sets Omnisend apart is their phenomenal customer support. Recently, I had some complex concerns regarding my account, UI, and some specific workflows. Instead of giving me generic copy-paste replies, the support team (huge shoutout to Mariia, Eduarda, Kayque, and Emna!) actually listened, escalated my case, and worked with me to find a solution that proved they genuinely value long-term, loyal customers. The automations are powerful, the email builder does the job, but knowing there are real, empathetic humans behind the chat who care about your business makes all the difference. Highly recommended for any serious e-commerce brand that wants a partner, not just a tool.
Thank you for sticking with us through your growth journey since 2023! We'll make sure Mariia, Eduarda, Kayque, and Emna see your kind words. You're right that real support makes all the difference when you're scaling, and we're genuinely invested in seeing your store continue to succeed.
Feb. 17, 2026
We had a complex technical setup involving multiple domains (.de and .com) and custom Shopify Flows. Johnny from the support team was incredibly patient and professional. He helped us debug the logic and verify our DNS settings until everything worked perfectly. The 24/7 support is a game-changer for international stores. Highly recommended!
Thanks so much for the kind words about Johnny! Complex technical challenges like yours are exactly where our support shines, and we're glad he stuck with you until it all clicked. That 24/7 access really does make a difference when you're managing international operations.
Feb. 12, 2026
I will update this after I figure everything out. But I have to say Omnisend's support team are truly incredible and that alone so far is a game change for a first time entrepreneur fake-it-till-ya-make it one-woman team. The Flow looks less intimidating that the horrenfous Shopify flow already!
This is awesome to hear, especially as a one-woman team getting things off the ground. When you're doing it all yourself, having support that actually helps makes all the difference. We designed everything to be approachable so you can focus on growing your business. Excited to see where you take things as you keep growing!
Feb. 12, 2026
I just want to say that Beran was AMAZING!!!! Ironically, but fortunately I was able to speak with Beran again tonight for a different issue. And just like in the past....well, lets just say he superseded what he did the other day. Let me tell you that he was GREAT the last time, but tonight he was Super-Fabulous!!!! He was very attentive. Answered all of my questions and made sure that before we got off of the phone that my issue had been resolved. He even sent me a short video to walk me step by step for additional assistance. Thank You Again Beran....You ROCK!!!!
We might need to print this one out and frame it! Beran really does go above and beyond, and that video walkthrough shows how committed he is to making sure everything clicks for you. When support works this well, it frees you up to focus on what matters most, running your business. Thanks for sharing this with us!
Feb. 11, 2026
Omnisend is very user friendly.
We appreciate that! A user-friendly experience means you spend less time figuring things out and more time driving performance. Glad it's working well for you!
Feb. 10, 2026
Very intuitive platform. They leave up to their value prop which is quick setup and ease of use with all the neccessary functionalities needed for e-commerce. Thanks!
Thanks for sharing this! It's exactly what we aim for: intuitive tools that work right out of the box so you can focus on growing your business instead of wrestling with setup. Excited to keep supporting your success!
Feb. 10, 2026
GREAT EMAIL MARKETING APP
Thanks so much! Really appreciate you taking the time to share. Excited to support your email marketing success as you grow!
Feb. 9, 2026
Great app, I really like it! Thiago was there to answer my question quickly and I really appreciate it. I also like their webinars, they are very useful and fun. The only thing that I would like to be added is sending SMS campaigns based on my subscriber's time zone instead of mine, and I hope this will be added in the near future.
We really appreciate this! Thiago and the team will be happy to know their support made a difference, and we're glad the webinars are hitting the mark for you. On the timezone SMS feature, we hear you, and our product team keeps track of requests like this as we plan what's next. Thanks for taking the time to share that with us, and we're excited to keep supporting your success!
Feb. 9, 2026
Great tool!
Really appreciate that! It's always rewarding to hear Omnisend is hitting the mark. Wishing you all the best as you scale your business 🚀
Feb. 6, 2026
Thanks for the 5 stars! We're here whenever you need us, and we're excited to support your success.
Feb. 6, 2026
After connecting to this provider and working with one of their agents I was able to resolve my problem within minutes. We look forward to a successful experience using this email marketing provider.
Minutes, not hours, that's what we aim for. 🙌 Thanks for the kind words about our support team. Excited to see what you build with your email marketing now that you're all set up!
Feb. 5, 2026
Mathias was absolutely Phenomenal!! Patient, kind and easy to understand. I had no clue what I was doing, but Mathias kindly and patiently took me all the way to finish line. I wish I could give him a hug. LOL I hope to chat with him again, but he was truly amazing, removing my- self-doubt as he boosted my confidence, and truly got me excited for what's next! He should be commended...
We absolutely love hearing this, and Mathias will too! He's incredible at what he does, and knowing he helped you go from uncertain to confident and excited means everything to us. You're all set now, and we're confident you'll see strong results. Thanks for trusting us to support your journey, here's to a successful launch!
Feb. 3, 2026
We've been very happy with Omnisend. Creating email campaigns are easy and the support team, especially Eduarda, have gone above and beyond to help us with navigating the site.
Thank you for the kind words. We’re glad Omnisend makes creating email campaigns easy and that our support team could go the extra mile to help you navigate the platform. Making things simple and dependable so you can focus on growing your business is exactly what we aim for.
Feb. 2, 2026
Thank you for the 5-star rating. We’re happy to support your growth with reliable, easy-to-use marketing tools.
Jan. 31, 2026
Emma audit my campaign and help me with DNS issues that were a real challenge on my end. Very good and thorough help was provided via the chat system. Thanks Emma!
Thank you for sharing your experience. We’re glad Emma could help audit your campaign and resolve the DNS challenges, making sure everything was set up properly so you can move forward with confidence.
Jan. 30, 2026
Thank you for the 5-star rating. We’re glad Omnisend is supporting your marketing efforts and continued growth.
Jan. 30, 2026
GREAT customer support. Usually, the first level chat support rep is a placeholder and doesn't know very much at all. My guy knew everything, dove right in and helped.
Thank you for the feedback. We’re happy our support team could provide knowledgeable, hands-on assistance right away.
Jan. 30, 2026
I had some issues with DKIM & Domain and Maria helped me fix that in just seconds, literally. The support is very fast, effective and efficient.
Thank you for sharing your experience. Quick issue resolution helps remove friction and keeps your marketing moving forward with confidence.