Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,879
chart
#82
All reviews
Review RSS Feed
Sept. 27, 2024
ABSOLUTELY, POSITIVELY, THE BEST EMAIL/SMS PLATFORM OUT THERE! KLAVIYO CAN SUCC IT! The pricing at Omnisend is amazing, their 24-hr live support is stellar, and the deep, deep integration with Shopify is amazing. So happy to have found Omnisend. Klaviyo was literally burning our money and kept raising their prices, and provided worse and worse service. I am so happy we made the switch. You will too!
Did you just become our favorite person? Yes. Yes, you did! 😄 We’re so thrilled you’re loving Omnisend and that the switch has been such a positive experience for you. Thanks for the amazing review, and if you ever need anything, our 24/7 support is always here for you!
Sept. 27, 2024
Sanya has been a big help in assisting me with setting up SMS. I am totally new to the SMS marketing world and was very confused and losing hope that I wouldn't have been able to get it to work. Sanya was able to give me tips on how to set up my automations and even helped me something that was so simple that I didn't even realize it myself. I am so thankful of her!
Thank you for your lovely review! We’re so glad Sanya could guide you through setting up SMS and give you that extra boost of confidence. Sometimes the simplest things can be the trickiest, right? 😊 If you need any more tips or help, we’re always here for you!
Sept. 26, 2024
Saleh, helped me through a difficult process that I thought I would not be able to do. I am so thankful to him for being patient, for hanging in there with me. I do appreciate all the help he gave me the last few days. Thank You again Saleh!
Thank you so much for your kind words! We’re thrilled that Saleh could help you through the process and that his patience made a difference. He’ll be so happy to hear this! If you ever need more assistance, don’t hesitate to reach out - we’re always here for you!
Sept. 25, 2024
I'm very happy with Omnisend. I was using the service on my Big Commerce store and, subsequently, continued with them when we migrated over to Shopify. We did run into some issues in terms of the migration of Omnisend from Big Commerce to Shopfiy, but Kayque, the agent who initially addressed my issues, continued to follow up with e-mail until our issues were resolved and Omnisend was fully functioning on our new Shopify store. So, that is evidence enough for me to both strongly recommend Omnisend but to also continue working with the company for the foreseeable future.
Thank you so much for sharing your experience! Kayque will be happy to know that his dedication made such an impact. We take pride in following through until everything is running smoothly. We’re honored by your recommendation and excited to keep supporting your business for the long haul. If you ever need anything else, we’re always here to help!
Sept. 24, 2024
Maravilhoso atendimento, a Maria me ajudou muito
Thank you for your kind words! We’re so glad to hear that Maria was able to help you out, she’s amazing at what she does! If you need anything else, don’t hesitate to reach out. Obrigado!
Sept. 23, 2024
Kam als Anfänger relativ gut zurecht und wenn es mal nicht weiter ging, hat mir Deniz aus dem Support Team super weitergeholfen. 5 Sterne nur wegen ihm!
Vielen Dank! 🌟 We’re thrilled to hear that Deniz could help you out. He’s like the Swiss Army knife of support, always ready to tackle any challenge! If you ever need more assistance, you know where to find us!
Sept. 20, 2024
Much thanks to Maria. She helps a lot with SPF and DKIM. It's a good experience!
Uh-oh, Maria is getting a big head now! 😂 Thanks for making her day — and ours too! We’re so glad to hear that Maria was able to assist you with SPF and DKIM. If you have any more questions or need further help, feel free to reach out. Happy emailing!
Sept. 19, 2024
I've been using this app for a few months now and it's been great. I have used a few different email automation apps in the past, and they were clunky to work with or didn't have the features I needed. Today, I was trying to do something with my audience segments and couldn't figure it out on my own. I reached out to the customer service chat for help, not really expecting to get more than what I found in the troubleshooting articles. But I was pleasantly surprised! Kayque was incredibly patient while helping me figure out some logistics when it came to sign-up forms and audience segments. In the end, we were able to find a resolution for my inquiry. He answered all my questions and didn't quit until we figured it out together. I appreciate his determination to ensure I had all the info I needed to achieve my goal. Great customer support, guys!
Thanks for the awesome review! We’re thrilled to hear that Kayque had your back with those audience segments, customer support is our middle name! If you ever need more help or have questions, don’t hesitate to reach out. Happy marketing, and we’re so glad to have you on board!
Sept. 18, 2024
Simple and clean interface, easy to use. Most important, the 24/7 customer service is super good.
Thanks a ton for the awesome feedback! We're so glad you're enjoying the clean interface and loving our 24/7 customer service - we are always ready to save the day! 😄 Your kind words keep us going!
Sept. 18, 2024
Very good customer support and continuously try to get you where you want to be. Appreciated.
Support is what we do best - your appreciation means so much to us! Thank you for the kind words, we're always here to help!
Sept. 13, 2024
I contacted Didem today and i was really pleased. She answered all my questions with an extremely professional, patient and solution-oriented approach. She helped me solve the problem i was experiencing quickly and managed the process very politely. I am very lucky to have met such a customer representative, thank you!
Thank you for the wonderful review! We’re so glad Didem could assist you with professionalism and patience. This feedback is so fantastic, we’re sending it to Didem to print and frame! 🖼️ If you need any more help, we’re always here for you.
Sept. 12, 2024
The app and layout is very well organized with a clean interface and their chat support is quick to respond with helpful advice and great articles to do a deeper dive into best practices. We are very pleased with the metrics from our emails and the signup from variety that can be added to the website. Omnisend has been a great choice.
Your review is so fantastic, we might just print it and hang it in our office! 🖼️ We’re thrilled you’re pleased with the app, support, and results. If you need anything else, just let us know!
Sept. 11, 2024
Maria was very helpful. We love the Omnisend app and we've had a great experience with the support when needed.
Thank you for the fantastic review! We're delighted to hear that Maria was able to help and that you're enjoying the Omnisend app. If we had a fan club, you'd definitely be the president! 😄 We're always here to support you whenever you need us.
Sept. 10, 2024
Baarath was quick to help and so nice! Thank you for fast reply :)
Thanks for the great review! We’re thrilled to hear Baarath was quick and friendly. If speed were a superpower, Baarath would definitely be our superhero of the day! 🚀 Thanks for the kind words, and if you ever need more help, just give us a shout!
Sept. 9, 2024
Kayque was a great help, and very informative about Omnisend email and sms application. I believe he resolved my issue under two minutes. Very kind and a great customer service representative! I would recommend Omnisend to my friends and already have. Thanks
Thanks for the fantastic feedback! We're so glad Kayque could help you out quickly and provide top-notch service. It’s great to hear you’re recommending us to friends, nothing makes us happier than spreading the word. If you need anything else, we’re just a message away!
Sept. 9, 2024
Dilara replied very quickly, was super nice and helpful! 10/10 customer service, I'm very satisfied!
Wow, thanks for the fantastic review! We’re thrilled to hear Dilara was quick, nice, and helpful. If there were a customer service Olympics, Dilara would definitely be bringing home the gold! 🏅 We’re glad you’re satisfied and look forward to continuing to assist you!
Sept. 9, 2024
Appreciate Dilara's good service. Will definitely keep using you guys plug-in.
Customer support might not be our middle name, but it’s definitely our specialty! 😄 Thanks for the kind words about Dilara’s service. We’re glad you’re happy with our plug-in and look forward to assisting you again!
Sept. 9, 2024
The Omnisend team is easy to contact if I need help. Sila has been a great help with some recent questions while trying to set up a landing page!
Thanks a ton for the awesome review! We're so glad Sila could save the day with your landing page setup. If you ever find yourself in need of more help, we’re always here. Remember, we're just a click away, like a superhero squad, but with fewer capes and more coffee! :)
Sept. 7, 2024
I had some issues configuring my DNS settings and Mathías from customer support was more than helpful providing multiple suggestions and relevant information.
Hello there, Thank you for your review! We're glad to hear that Mathías was able to provide helpful support and guide you through configuring your DNS settings. If you encounter any more issues or have additional questions, please don't hesitate to reach out. We're here to ensure you have a smooth experience with all your technical needs!
Sept. 6, 2024
I just started using. I am hoping to expand my contacts. I inadvertently used the wrong email when purchasing and Maria straighten it all out for me. I appreciate their quick response and help.
Hello there, Thank you for sharing your initial experience with us! We're glad to hear that Maria was able to quickly assist you in resolving the email issue with your purchase. We're here to support you as you expand your contacts and make the most of our platform. If you have any more questions or need further assistance, please don't hesitate to reach out. We're committed to helping you succeed!