Omnisend Email Marketing & SMS

Sept. 20, 2023

Omnisend is so easy to get set up and use. Don't how to do something? They have detailed and easy to follow & find resources on EVERYTHING. Still confused? Their chat support is quick and very helpful. Luiz was able to me answer questions and get flows launched fast. This was a great experience compared to the previous platform we used and eventually left for the exact opposite reasons. Olesia from Omnisend is also so helpful and ensure we were set up for success :)

Aug. 28, 2023

Great app and easy to use. Sent my first email in no t too much time at all. If I get stuck help is not too far away!

Aug. 25, 2023

Teniamos un inconveniente con los pop-ups y Baarath fue muy amable, nos indicó como poder solucionar. Actualmente su propuesta nos ha sido de ayuda.

Aug. 24, 2023

Super grateful for her she helped me so quickly and didn't give me a hard time. super sweet and helpful. thank you.

Aug. 24, 2023

Sanya was so helpful with helping me get this set up in my shopify!! She was very patient and just amazing!!!

Aug. 20, 2023

I recently started using Omnisend, and I must say, this app is truly impressive! Not only does it offer a wide range of features that make managing my marketing campaigns a breeze, but the support team is also top-notch. I had the pleasure of working with Andrés, who provided outstanding support when I encountered a DKIM issue. He went above and beyond by giving me in-depth answers, helpful screenshots, and clear instructions on what I needed to do. Andrés also took the time to answer some additional questions I had thoroughly. Omnisend has definitely earned a 5-star rating from me, and I can't recommend it highly enough. The combination of their fantastic features and the amazing support team, especially Andrés, makes this app a must-have for anyone looking to streamline their marketing efforts!

Aug. 19, 2023

So I've tried around 6 other sms and email marketing apps and at least for me they were difficult to use and hard to understand. What I like most about the platform is the drag-and-drop features. ur able to easily create email and sms workflows

Aug. 18, 2023

Omnisend customer support is very attentive and quick! I needed help to replace my existing store with a new one. Baarath was very patient and kind and was able to help me with zero issues. :)

Aug. 18, 2023

I've experimented with different email marketing tools, particularly those integrated with Shopify. Many were not intuitive and difficult to adapt to. However, upon a professional recommendation, I chose Omnisend for its ease of use. While there are aspects that can't be tailored, such as auto-response emails, their support team was both helpful and prompt.

Aug. 15, 2023

Customer support is awesome, always on hand and responsive. Luiz and the team are top stuff. Really help me navigating using the tool Highly recommend!

Aug. 14, 2023

Great app for EDM and awesome customer service, always support us there. I'm now exploring all the sections, hope it helps us more.

Aug. 14, 2023

Karine is the best tech support person I have ever met. Unrivaled speed of response with full patience. Wish I could get more customers at Omnisend!

Aug. 11, 2023

Thank Dilara. Quick response. Offering clear and detailed instructions for my questions.

Aug. 10, 2023

Thank you very much for Baarath's patient explanations. Despite the simplicity of my questions, as a beginner, I found it a bit challenging. Baarath professionally resolved these minor issues for me. He is a highly professional individual.

Aug. 10, 2023

Very nice app, complete and easy to understand. Customer service is amazing, patient and understanding. Special mention to Andrés who provided incredible advices and solutions.

Aug. 21, 2023

Being going back and forth with support reps at Omnisend for more than a week, to isolate an abandoned cart discount from a particular collection that is based on PRE-ORDER. I did not make much progress until Vlad took over the ticket. Being a senior bloke at Omnisend, he ensured that feedback and explanations were detailed and that the plan of action would work. The issue was eventually put to bed with Vlad's expertise.

Aug. 9, 2023

Olesia and team have been super helpful with my questions while I get used to Omnisend. It's a great app and really supporting my marketing. Thank you for all the assistance so far.

Aug. 9, 2023

I had a very minor issue, but needed customer service and Olesia at Omnisend did a fantastic job. The wait time was short and she was super patient and helpful and quickly resolved the problem 100%. Great customer service is so important and Omnisend has that! Thank you.

Aug. 8, 2023

I wanted to take a moment to share my incredible experience with the Omnisend email marketing app and, more importantly, the exceptional customer support provided by Baarath. As a webshop owner, finding the right tools for efficient communication with customers is vital, and Omnisend exceeded my expectations in every way. When I encountered some challenges while using the app, I decided to reach out to their support team. To my surprise, I received assistance almost immediately, and it was Baarath who took charge of my query. Right from the start, he demonstrated a level of friendliness and professionalism that put me at ease. What truly sets Baarath apart is his dedication to ensuring customer satisfaction. Not only did he provide step-by-step guidance, but he went above and beyond by creating two personalized videos that explained how to resolve my issue. I've never experienced such personalized support before, and I was genuinely impressed by the effort he put into helping me. His deep understanding of the Omnisend app's features was evident as he walked me through the solutions. Baarath's patience, clear communication, and willingness to assist stood out throughout our interactions. He not only solved my problem but empowered me with knowledge that will undoubtedly benefit my webshop's email marketing efforts in the long run. As for the Omnisend app itself, I can confidently say that it's a powerful tool for email marketing. The features are comprehensive and user-friendly, making it an ideal choice for businesses of all sizes. However, what truly solidified my loyalty to Omnisend was the exceptional customer support provided by Baarath. In my opinion, Baarath's exceptional service deserves recognition. His commitment to helping customers succeed is commendable, and I wholeheartedly believe he should receive a raise for his efforts. In conclusion, I wholeheartedly recommend Omnisend for its outstanding email marketing capabilities, but above all, for the incredible customer support experience exemplified by Baarath. If you're searching for an email marketing app that not only delivers exceptional features but also unparalleled customer service, look no further. A big thank you to Baarath and the entire Omnisend team for making my journey as a webshop owner smoother and more successful. Your dedication is truly appreciated!

Aug. 8, 2023

So far, they have been great and very helpful! I look forward to continued work with them at this time.