All reviews

Rating Breakdown

  • 5
    89% (2,571 ratings)
  • 4
    4% (128 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (27 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 22, 2025

Amazing service support! We had a problem with the domain verification and Sıla was super helpful and solved it for us in a second best email marketing provider ever!

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're delighted to hear that Sıla was able to help you quickly with your domain verification. We're proud to be your email marketing provider and are always here to support you. 😊

5 / 5 Share

Aug. 6, 2024

I appreciate the customer service chat feature - Mathías in particular! He was able to help me out with an issue in a very timely manner.

Using app

12 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you appreciate our customer service chat feature and that Mathías was able to assist you promptly with your issue. We strive to provide timely and effective support to ensure a smooth experience for our users. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 6, 2024

I needed help to change currency on our omnisend account which is connected to our store and thanks to Maria it was resolved in 2 minutes . Thank you Maria for your support

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're delighted to hear that Maria was able to quickly assist you with changing the currency settings on your Omnisend account. It's great to know that the issue was resolved efficiently, allowing you to continue managing your store smoothly. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction!

5 / 5 Share

Aug. 5, 2024

Dilara not only helped my sort my issues setting up my first email but she sent me a screen recording to visually walk me through the whole process. Excellent customer service!! Very happy I've made the change

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear about your positive experience with Dilara and how her extra effort, including a screen recording, helped you set up your first email smoothly. It's wonderful to know that our customer service has made a significant impact, making you feel confident about your decision to switch. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support your ongoing success with Omnisend!

5 / 5 Share

Aug. 5, 2024

Eduarda thank you so much! Great customer service! Fast reply, helpful, amazing. We sorted everything out very quickly! Very satisfied!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Eduarda provided you with great customer service, offering fast and helpful assistance that quickly resolved your issues. Your satisfaction is very important to us, and we're thrilled to have met your expectations. If you need any more help or have further questions in the future, please don't hesitate to reach out. We're here to continue providing excellent support!

5 / 5 Share

Aug. 3, 2024

J'utilise Omnisend pour paramétrer mes mails de Bienvenue, d'abandon de panier etc, et je suis très satisfaite de la plateforme. De plus, leur service client est incroyable ! Je remercie Saleh pour sa précieuse aide, qui en à peine 10 minutes à résolu tous mes problèmes.

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour, Merci pour votre avis ! Nous sommes ravis d'entendre que vous êtes très satisfait d'Omnisend pour la configuration de vos mails de bienvenue, d'abandon de panier, et plus encore. C'est formidable de savoir que notre service client vous a impressionnée et que Saleh a pu résoudre rapidement tous vos problèmes. Si vous avez d'autres questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !

5 / 5 Share

Aug. 1, 2024

Easy to use and Kayque was very very helpful.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you found the platform easy to use and that Kayque was especially helpful. If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 1, 2024

Works great, much better than mailchimp. Pricing and features set them above anyone else. On top of that thier customer support is top notch, Kayque was super helpful helping me with a DNS update issue.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you find our platform superior to others in terms of pricing, features, and especially customer support. It's great to know that Kayque was able to assist you effectively with your DNS update issue. We're committed to providing top-notch service and support to ensure your continued success. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 1, 2024

It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're pleased to hear that you find the app effective for recovering abandoned carts and easy to use for setting up workflows. It's great to know that you see it as good value for money. If you need any further assistance or have more questions about utilizing additional features, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 1, 2024

Always amazing service and a great platform

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and are here to continue providing great support and functionality. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 31, 2024

Mathias truly made my day. He was super knowledgeable, kind, helpful and quick to reply to any questions i had. 5 stars! Omnisend is a great platform and integrates seamlessly with many other platforms. Great, intuitive, simple and easy to use and one can send any type of email they wish for

Using app

Almost 7 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your glowing review! We're thrilled to hear about your positive experience with Mathias and how he was able to effectively assist you with your questions. It's great to know that you find Omnisend to be a great platform with seamless integrations and an intuitive, easy-to-use interface. Your 5-star rating and feedback are much appreciated! If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with Omnisend!

5 / 5 Share

July 31, 2024

Kayque was helpful and fast

Store

ayuuki

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're glad to hear that Kayque was helpful and responsive. If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 2, 2024

Kayque was a great help and very patiently helping me. Im so grateful for the help. Thank you Kayque. THE BEST PERSON EVER

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're so pleased to hear that Kayque provided you with excellent and patient assistance. It's wonderful to know that his support made a significant difference for you. We'll be sure to pass along your kind words and appreciation to him. If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing great service!

5 / 5 Share

July 31, 2024

That has to be the best support ive ever seen! The App itself works amazingly well. Its easy to use and has a LOT of Features. Worth every penny in my opinion. But boy... that support is DE_LICIOUS! Friendly and fast and always helpful! 12/10!

Using app

7 months

Total reviews

8

Average rating

4.5

Developer Reply

Hello there, Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the app's ease of use and the extensive features it offers. It's great to know that our support team has made a positive impact with their friendly and efficient service. We appreciate your enthusiasm and high rating! If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 30, 2024

the best EMAIL MARKETING APP,ez to installation and support team gets back as fast as they can

Store

Pekia

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you consider our platform the best email marketing app and are pleased with the ease of installation and our responsive support team. We're committed to providing quick and effective assistance to ensure your experience remains smooth and successful. If you need any further help or have additional questions, please don't hesitate to reach out. We're here to support you!

5 / 5 Share

July 29, 2024

I had an issue with my SPF records and was walked through the process by Sanya. She was great and knowledgeable and helped get my issue resolved.

Using app

About 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Hello there, Thank you for your feedback! We're glad to hear that Sanya was able to effectively assist you with your SPF records issue. It's great to know that her knowledge and support helped resolve the problem efficiently. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 29, 2024

Using app

12 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for the 5-star rating! We're delighted to hear that you're so pleased with our service. If there's anything more we can do to assist you or enhance your experience, please let us know. We're here to help!

5 / 5 Share

July 28, 2024

We've been using Omnisend for a few weeks now, and so far have been very happy with its capabilities. It does everything we need, and is much more affordable than Klaviyo. Support is fast and – more importantly – human. In particular, Dilara has been very helpful. Thanks Omnisend team – looking forward to growing alongside you!

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that Omnisend is meeting your needs and providing good value compared to other platforms. It's great to know that our support team, especially Dilara, has been responsive and helpful. We appreciate your enthusiasm and are excited to support your growth. If you have any questions or need further assistance as you continue to use our platform, please don't hesitate to reach out. Thank you for choosing Omnisend, and we look forward to growing together!

5 / 5 Share

July 27, 2024

It integrate pop up and email automation, great app! Thank a lot to Saleh!

Store

Orangme

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We're glad to hear that you appreciate the integration of pop-up and email automation features in our app. It's wonderful to know that Saleh was able to assist you effectively. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 26, 2024

Very useful and powerful tool. Support is fantastic. Maria was able to guide me through the issue with domain setup and resolve it.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're pleased to hear that you find Omnisend to be a useful and powerful tool, and that you had a fantastic support experience. It's great to know that Maria was able to effectively guide you through your domain setup issue and resolve it. We're here to continue providing excellent support whenever you need it, so don't hesitate to reach out if you have any more questions or require further assistance. Thank you for choosing Omnisend!