Omnisend Email Marketing & SMS
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Great experience and customer support
We love hearing that! 😊 Thanks for the kind words! We’re thrilled you had a great experience — here’s to many more!
I am a beginner with Email marketing and ran into some issues during initial setup. Specifically, domain setup. I contacted my domain provider who was not helpful. I then contacted Omnisend themselves through the Chat option and Dilara was extremely knowledgeable and was able to resolve my issue getting my domain verified very quickly. Customer service is very responsive and helpful. They answer all of your questions and make it clear that they are still available if needed afterwards.
Thanks for sharing your experience! Getting started with email marketing can feel overwhelming, but we're so glad to hear that Dilara was able to guide you through the domain setup with ease. We believe support should be more than just solving issues — it’s about making sure you feel confident every step of the way. If you ever need anything else, we're always just a chat away!
Still pretty early in with Omnisend, but honestly its pretty great having everything simplified by sorting all the brand stuff at the start of using has made making campaigns and automations as easy as clicking a few buttons
Thanks for sharing your experience! It’s great to hear that getting started with Omnisend has been smooth and efficient for you. Our goal is to make campaign creation and automation as intuitive as possible, so you can focus on what matters most — growing your brand. If you ever need anything, we’re just a click away!
A big thank you to Mariia for the fast and uncomplicated support !
We love hearing that Mariia made your day a little easier! 🚀 Fast and uncomplicated is what we aim for, and we're so glad she delivered. If you ever need anything else, you know where to find us — no complications, just solutions!
Thanks a lot to dilara from customer support team, helped me a lot!
Shoutout to Dilara for being a customer support superstar! 🌟 We’re so glad she could help you out and make things easier. Thanks for the kind words — she’ll be thrilled to hear it! And remember, we’re always here for you!
Moved from klaviyo to OmniSend after it was recommended to me. I was a bit nervous in doing so… but with the excellent customer service, fast and knowledgeable help, the transition was seamless. The guys at OmniSend deserve this 5-Star review and more. They even checked in on my account to make sure everything was running smoothly and found a hiccup. As soon as this was fixed, orders from my flows started coming in. Very happy and highly recommend OmniSend
Welcome to the Omnisend family! We totally get those pre-switch jitters, but we’re so glad our team could make the transition seamless for you. It’s amazing to hear your flows are already bringing in orders — that’s music to our ears! Thanks for the 5-star love and your high recommendation. Here’s to even more success ahead! 🚀
Très bonne application le forfait gratuit est très suffisant pour un début. Le support est très réactif et d’une bonne aide. Mariia m’a aidé très rapidement et très précisément concernant une question que j’avais! En tant que commerçant la rapidité de prise en charge est primordial
Merci beaucoup pour votre retour incroyable! 😊 We’re thrilled to hear that you’re finding the free plan perfect for starting out and that Mariia could provide such quick and precise support. Rapid assistance is definitely key, and we’re so glad we could meet your expectations. Thanks for choosing Omnisend — we’re here whenever you need us! 🚀
OH MY GOODNESS!!!! Mariia and team definitely went above and beyond to get the problem resolved/ figured out. I am by fair extremely content with the response she provided me and even more content with her customer service skills. Very kind, patient and understanding of the issue. Thank you so much Mariia. If I ever have any issue again, I will not hesitate reaching back out to OmniSend Help as the process was super easy and quick.
Wow, this review is like sunshine on a cloudy day! ☀️ Mariia’s customer service skills are truly top-notch, and we’re so happy you had such a fantastic experience. We’ll always be here to help — thank YOU for being amazing!
Exceptional customer service through their chat support! Sanya went above and beyond to help me with my setup process. Her patience and expertise made what could have been a complicated process feel smooth and manageable. She took the time to walk me through each step, ensuring I understood everything completely.
Hi there, Thank you for sharing your wonderful experience! We’re delighted to hear that Sanya’s patience and expertise made your setup process feel smooth and manageable. Your satisfaction is our priority, and it’s great to know she went above and beyond to help. If you need any more assistance or have further questions, don’t hesitate to reach out—we’re here to support you!
We have some DNS issues, but support team menbers(especialy Ms.Sanya) were very kindly and taught me how to set up for this. Because we are using Japanese host provider and I dont have any knowledge. Then I think they are not easy to check this time. But finally issues are cleared! So many greatfull apriciate for this.
Hi there, Thank you for sharing your experience! We’re glad to hear that Sanya and our support team were able to guide you through the DNS setup process, especially with a host provider that was unfamiliar. We appreciate your patience and are thrilled everything was resolved. If you need any more help or have further questions, don’t hesitate to reach out—we’re here to assist you!
I had the pleasure of working with Saleh to set up my account, and I couldn't be more impressed with his assistance! He was incredibly patient with me throughout the entire process, taking the time to explain every step in detail and ensure I understood everything. truly appreciate his support and highly recommend him to anyone who needs help
Who needs a setup manual when you’ve got Saleh? 😎 We’re so glad he took the time to make the whole process smooth and stress-free for you. Your recommendation means the world to us — thank you!
We just switched over from Privy to Omnisend and so far the customer support has been INCREDIBLE! I've had all my questions answered within a few minutes. Mathias in particular has been amazing!
Your comment sounds like a success story in the making! 🎉 We’re thrilled that Mathías and our team could make your transition so easy. Keep those questions coming, we’ve got you covered!
This app has helped improve my sales
Thanks for letting us be part of your success story — let’s keep those sales climbing! 🚀
I have known about this email management platform for a long time and have been using it for a long time. The page is very friendly to novices, the various instructions are very comprehensive, and the customer service is very patient. They helped me solve an A/B form testing problem. Thank you!
Tried and true! Your loyalty means the world to us! 🌟 We’re so glad our novice-friendly design and dedicated support team could come through for you on that A/B test. Let’s keep making great things happen!
Mathías was knowledgeable, patient, and explained everything clearly. For me not being a computer person, he made things easy.
Who needs to be a computer person when you have Mathías on your side? 😊 He’s all about making things easy, and we’re thrilled he delivered for you! Thanks for sharing your experience!
Johnny is awesome! best customer support ever!
Awesome meets awesome! Johnny’s thrilled to hear this, and we’re all beaming with pride. Thanks for making our day! 😊
Eduarda was so on point, she helped me to fix my email sender issue that damaged my recipent volume and helped understand why photos doesnt show on the email marketing - she is great
Eduarda is definitely on top of her game! 😊 We’re thrilled she could help you with your email sender issue and photo visibility—she’s one of the best at breaking things down! Thanks for the glowing review—we’re always ready to tackle the tricky stuff for you.
very easy to use.
Thanks for the great feedback! 😊 Our goal is to make it so easy—and so good—that it’s almost boring. Glad to see we’re hitting the mark!
Very easier to navigate and customer support is quick.
‘Very easy’ and ‘quick’—our favorite adjectives! Thanks for the feedback, we’re glad Omnisend is working like a charm for you!
I love omnisend. I've tried other email services and prefer Omnisend to them all. Their interface is easy to understand and there's not much you can't do. Their customer service is also excellent.
This review just made our day! 🎉 Thanks for choosing Omnisend. We’ll keep the interface simple and the customer service excellent—promise!
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