Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,888
chart
#63
All reviews
Rating Breakdown
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July 7, 2023
Great software and excellent customer service. Salma was especially helpful . A bit pricey but no worse than their competitors.
July 11, 2023
I just receive amazing customer from Olesia at Omnisend and I'm super impressed with her knowledge, courteousness and patience. She walked me step-by-step through the set up and troubleshooting of a form and follow up sequences until everything tested 100% correctly. As far as the app itself goes, it's been a very pleasant experience up to this point. I can tell everything was thought out thoroughly and it's very intuitive. Keep up the good work, Omnisend! UPDATE: Thank you for the reply to my original review! You rock. I just wanted to mention that I just received incredibly helpful support from Karine as well! She was amazing. Thank you!
Hey there! We couldn't help but crack a smile when we read your glowing review! We're thrilled to see that you were super impressed by the service you recieved from our Support team, we'll make sure to give Olesia a high-five for a job well done! We're glad to have you as part of our Omnisend family, and we promise to keep up the good work. If you ever need assistance, tips, or even more jokes to brighten your day, you know where to find us!
July 3, 2023
Easy to use interface with a very helpful customer service team. Salma helped me get the help I need within minutes and was very helpful with her instructions. Omnisend Support Team usually replies chats very quickly and provide a step-by-step instruction guide. Good job Salma!
July 3, 2023
I recently had a fantastic experience with this app and its outstanding customer support. I cannot express enough how impressed I am with the overall quality and the swift assistance provided. Salma, a member of the customer support team, went above and beyond to resolve our issue promptly. First and foremost, the app itself is phenomenal. It boasts a user-friendly interface that is intuitive and easy to navigate. From the moment I started using it, I was captivated by its seamless functionality and sleek design. The features provided are comprehensive and highly useful, making it a must-have for anyone seeking efficiency and convenience. However, what truly sets this app apart is the exceptional customer support. When I encountered an issue, Salma was there to save the day. Her responsiveness was astonishing, and she wasted no time in addressing our concerns. In a matter of minutes, she skillfully guided me through the troubleshooting process, ensuring that our problem was resolved swiftly and effectively. Salma's expertise and dedication were truly commendable, and I felt like a valued customer throughout the entire interaction.
Wow! We're over the moon to hear about your fantastic experience with Omnisend! We like to think of our app as the superhero of marketing tools — user-friendly, intuitive, and capable of saving the day (or your email campaign) in the blink of an eye. We have a whole team of elves working tirelessly behind the scenes to make sure it stays that way. And thanks a ton for the high praise of our Support team! At Omnisend, we treat every user like a VIP, and we're thrilled to have made you feel valued. So, if you're ready for an app adventure that's efficient, convenient, and supported by top-notch customer service, give Omnisend a whirl! Happy marketing and may the emails be ever in your favor! 😉
June 30, 2023
Great app, does exactly what it should. Support is available within minutes via live chat. Maria helped me immediately and solved my problem within a few steps.
June 28, 2023
Omnisend is a great alternative to our email marketing platform. It's very user-friendly to create emails and automated emails. The support team gets back to you in a very timely manner and is very helpful. I Would definitely recommend it!
June 27, 2023
I'm a recent user so I haven't yet gotten experience regarding the results of Omnisend campaigns. However, I can confidently say that the app is very intuitive and easy to use. Also Kayque from support has been very helpful and swift in resolving any problems I had.
Ahoy there! Thank you for embarking on your Omnisend journey. While the results of your campaigns are yet to unfold, we're thrilled to hear that our app has enchanted you with its user-friendly nature. It's music to our ears! Keep crushing it, you desrve only the best, and our support team is here to help you!
July 25, 2023
Customer support is really nice! Diego was great with helping me understand automations. I like how fast the support is as well (and that it's included in the free plan) update: I also want to mention Sanya! She was amazing with all my questions and was very thorough! Omnisend has been great to me.
June 26, 2023
Customer support is really nice! Diego was great with helping me understand automations. I like how fast the support is as well (and that it's included in the free plan)
June 26, 2023
i ran into some problems navigating the site so i contacted Diego who solved my questions quickly and efficiently.
June 25, 2023
After spending days trying to get Klaviyo to work for me with no real help from customer service, I called it and decided to give Omnisend a try. The only thing I'm upset about is the time I wasted with Klaviyo! Customer service is top notch and I had everything up and running in no time. Thank you Onmisend! I am looking forward to a long business relationship.
Hey there and thank a million for taking the time to leave review! We're thrilled to have you on board! Our customer service squad is like a superhero dream team, swooping in to save the day and get your email marketing up and running faster than a speeding bullet. We're here to make your experience nothing short of legendary, and we can't wait to embark on this epic business journey with you. Thank you for joining the Omnisend family and for giving us the opportunity to make you smile. Together, we'll conquer the email marketing universe!
June 23, 2023
Kayque was super helpful & on the ball with helping our team with omnisend pro. They were able to provide a discount on the pro plan as a trial before we commit to pro. Thank you Kayque and the Omnisend team!
June 23, 2023
Super powerful & efficient application, very user-friendly and excellent tracking monitoring. The support team is very effective and replies quickly. Their support has each time been very valuable. Thank you!!
June 22, 2023
I received great support from Baraath to fix my error in the creation of a form. I would love more features and easier management for store owners that are not marketers
June 21, 2023
This app is great ! User-friendly and easy to use. Love it! They thought of everything, has plenty of features! I recommand
June 21, 2023
Super fast service, polite, helpful and the problem was so easy to rectify, nothing to do with the app, it was me not understanding something correctly.
June 21, 2023
I just started using this app. I haven't watched the onboarding or any tutorials yet. Just had to jump into it and get an email out the night before a big summer sale. LOL The support has been fantastic. Day and night. Thank you Andres for your help and sending me the links to the onboarding. I look forward to watching, learning and success!
Hey there, and thank you for sharing your experience with Omnisend! We're delighted to hear that despite diving into the app headfirst without any tutorials, you were able to get an email out in time for your sale. Talk about fearless marketing! We're thrilled that our support team was there for you day and night. Remember, even superheroes need sleep sometimes, but we're always here to assist you when you need us! If you ever need assistance, guidance, or even a friendly joke to lighten the mood, feel free to reach out. We're here to support you on your journey to email marketing greatness!
June 20, 2023
Great tech support. Baarath was knowledgable and helpful, so far Omnisend has been just what I am looking for.
June 20, 2023
Omnisend is very user friendly and offers enough premium features to get started without having to pay compared to some companies charging right of the back. Salma is very helpful when answering questions. She goes above and beyond.
June 20, 2023
Abordable et pour l'instant tout va super bien. J'ai eu un petit soucis avec la configuration d'une des automatisation, mais Maria a su m'aider :)