Omnisend Email Marketing & SMS
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Tech support was a mixed bag. The first agent was clearly at the end of their shift and didn’t seem too bothered. But then Johnny 5 stepped in and saved the day! He helped me fix all my DNS issues and was genuinely helpful. Thank you, Johnny 5, for not being a bot! Much appreciated! Michael@MatchesSeeds
Johnny 5 to the rescue! 🚀 We’re sorry your first experience wasn’t quite up to par, but we’re thrilled Johnny stepped in and turned things around. And no worries — he’s 100% human (we checked! 🤖❌). Thanks for the honest feedback, Michael!
At first I wasnt sure to be honest. My response rates were low and I was curious if it was Omnisend or something else. After going through all their materials, I realized I was not set up properly, my email and URL's were not properly verified and so much more. I really like Omnisend as it fully integrates into my store. I can easily set up the work flows I want for reminders, cart abandonment, and much more. I do not really use their email templates as I prefer a simpler style, but they have a ton of templates and I have found everything is easily editable. I tested a couple other solutions and while really this is proably accurately a 4.7 app (as the collective reviews shows, I only have 4 or 5 star choices. As such I am going with the higher number. I definitely recommend to try it and not give up on it.
A 4.7-star app? We’ll take it! (And we’ll work on earning that last 0.3 😉). Jokes aside, we’re thrilled Omnisend is making a real impact for you. Thanks for sticking with it and for the awesome recommendation!
This is what I call customer service at its best, EXCELLENT Support via chat app with Didem. She helped me solve a problem with ease. She explained and guided me through the whole process in no time.
This is exactly what we strive for — helpful, clear, and speedy support! Didem will be so happy to hear she made a difference. Thanks for sharing your experience — we truly appreciate it!
Saleh and the whole team is amazing, couldn't recommend more
Saleh and the team might start walking around like rockstars after this review! 🤩 We’re beyond happy to hear you had such a great experience. Thanks for the high praise — it truly means the world to us!
I did not have access to my account anymore but Mariia was very king, understanding and helpful in my situation. Glad to deal with her
Losing access to an account can be a headache, but we're so glad Mariia was there to turn it into a smooth and stress-free experience! 😊 She’ll be happy to hear your kind words. Thanks for sharing!
maria did nice job helping verifying domain
Short, sweet, and full of appreciation — just like Maria’s support! 😊 Glad she could make the domain verification process a breeze for you. Thanks for sharing your experience!
Had some great support today from Saleh in the online chat helping me through verification and setting up of DNS records - which is way over my technical capabilities! He explained everything very well and managed to get the problem sorted, and I was very grateful and impressed.
DNS records can definitely feel like a puzzle with a few too many pieces, but we're thrilled to hear that Saleh helped make everything click into place! Clear explanations and smooth setups are what we aim for, and it’s great to know you felt supported along the way. Thanks for your kind words — we appreciate you!
Très bonne application pour récuperer les paniers abandonnés et créer des newsletters ! J'aimerai bien qu'elle soit traduite en Française comme axe de progrès
Merci beaucoup ! 🚀 Great to hear that Omnisend is working well for you! We truly appreciate your suggestion about translation and will take it into account. Thanks for your support!
sehr hilfreich und sehr guter support! Vielen Dank!
Vielen Dank! 🎉 Your feedback means a lot to us, and we’re so glad we could help. We’re here anytime you need!
Had amazing support on the chat app from Dilara. Absolutely fantastic and got everything up and running for me without any fuss.
Love to hear it! 🎉 Dilara will be thrilled to know she made the setup smooth and fuss-free for you. Quick, helpful support is what we aim for — if you ever need anything else, you know where to find us!
Super service SAV
Grand merci pour votre retour ! 🚀 We’re all about making support smooth and stress-free — so glad we could help!
Love Omnisend. They always answer any question, help out where needed and just in general, the platform is very inviting and convenient to use. Tried them all, Omnisend is the best.
Now that’s what we call a glowing review! 🌟 We’re thrilled to hear that Omnisend stands out as the best for you. Whether it’s answering questions, lending a hand, or just making things easy, we’ve got your back.
The support I received was absolutely amazing! They responded quickly and took the time to thoroughly address my issue. Their professionalism, patience, and kindness truly stood out, making the entire experience seamless. I couldn't be more grateful for their help!
Now that’s what we love to hear! 🙌 Quick, thorough, and kind support is exactly what we aim for, and we’re so glad we could make your experience seamless. Your gratitude means the world to us — if you ever need anything else, we’re just a message away!
Maria was very helpful in explaining automations and how it works helping with the setup.
Automations can be tricky, but not with Maria on your side! 🚀 We're happy to hear she made everything clear and easy. If you ever need more tips or tweaks, we're just a message away!
I migrated from another email marketing platform to omnisend and I couldn't be happier! Omninsend has a very fair price for the features that offer. Besides, the customer service is amazing - I had contact with Mariia and she was super approachable and kind explaining everything in detail and with print screens so I understand what she means. 5 stars and super recommended!
Now that's the kind of migration story we love to hear! 🚀 We're thrilled that Omnisend is hitting the sweet spot for both features and pricing. And huge shoutout to Mariia for making the transition smooth. Thanks for the glowing review—5 stars right back at you! ⭐⭐⭐⭐⭐
EXCELLENT Support via chat app, Eduarda helped me solve a huge problem with ease. I use this app for all of my customer interaction emails. Easy to use and custom templates can be saved to help maintain your brand image.
Now that’s what we call a win! 🎉 Huge props to Eduarda for turning a huge problem into an easy fix — she’ll be thrilled to hear this. And we love that you’re making the most of those custom templates (because let’s be honest, who doesn’t love a good time-saver?). If you ever need more help or just want to chat, you know where to find us!
Ci troviamo molto bene con Omnisend.
Grazie tante! 🎉 We appreciate your kind words and look forward to supporting your success!
Great experience and customer support
We love hearing that! 😊 Thanks for the kind words! We’re thrilled you had a great experience — here’s to many more!
I am a beginner with Email marketing and ran into some issues during initial setup. Specifically, domain setup. I contacted my domain provider who was not helpful. I then contacted Omnisend themselves through the Chat option and Dilara was extremely knowledgeable and was able to resolve my issue getting my domain verified very quickly. Customer service is very responsive and helpful. They answer all of your questions and make it clear that they are still available if needed afterwards.
Thanks for sharing your experience! Getting started with email marketing can feel overwhelming, but we're so glad to hear that Dilara was able to guide you through the domain setup with ease. We believe support should be more than just solving issues — it’s about making sure you feel confident every step of the way. If you ever need anything else, we're always just a chat away!
Still pretty early in with Omnisend, but honestly its pretty great having everything simplified by sorting all the brand stuff at the start of using has made making campaigns and automations as easy as clicking a few buttons
Thanks for sharing your experience! It’s great to hear that getting started with Omnisend has been smooth and efficient for you. Our goal is to make campaign creation and automation as intuitive as possible, so you can focus on what matters most — growing your brand. If you ever need anything, we’re just a click away!
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