Omnisend Email Marketing & SMS
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The transition onto omnisend was spectacular. Omnisend overall is a great program to use and allowed me to delete 3 apps that were all running in my store. The customer service is great!
Spectacular transitions and fewer apps cluttering your store? Now that’s what we love to hear! 🚀 We’re thrilled that Omnisend is streamlining your workflow and making things easier. And of course, our customer service team will be so happy to hear they made a difference! Thanks for the fantastic feedback!
We accidentally deleted a huge part of our email contacts, so we were beyond relieved when the Omnisend team managed to recover them. Huge thanks for that, especially also to Chaymae from customer support, who was super helpful :-)
Accidentally deleting a huge part of your email contacts? 😱 Talk about a heart-stopping moment! We’re so relieved we could help recover them — and Chaymae will be thrilled to know she made a difference! Huge thanks for your kind words, and here’s to smooth sailing (and fewer accidental deletes) from here on out!
I have not even paid for Omnisend, and have only started setting my email marketing operation on Omnisend, so this is not a review for the platform, but for the customer support. In one word - Amazing. Their help with setting things up, fishing issues that I had over last few days was just amazing. Burak and Didiem - you were absolute stars! Thank you so much for your patience and help. Omnisend is lucky to have you! I hope to give a great review for the platform once I have more experience with it.
Burak and Didem, take a bow! We’re beyond happy to hear that our support team made your setup process smooth and stress-free. Helping you get started (even before you’re fully onboarded) is exactly what we’re here for! We can’t wait for you to explore more of Omnisend, and we’ll be right here whenever you need us. Thanks for the amazing shoutout — your kind words truly made our day! 🚀
Saleh (service support) helped me really quick, he understood my situation and came with a good solution. Like to app!
Saleh, coming in clutch with quick thinking and a great solution! 🚀 We love hearing that he made your experience smooth and stress-free. Thanks for the awesome feedback — so glad you're enjoying the app!
Dilara was so helpful! She walked me through each step and made sure that my program was working correctly before leaving the chat!
Make sure everything is working before leaving the conversation. That’s the kind of care we love to provide! 😊 Dilara will be so happy to hear this. Thanks for sharing your experience — we truly appreciate it!
Fast and awesome help from Didem
Didem delivering fast and awesome support — just what we love to hear! 🚀 We’ll make sure she sees this shoutout. Thanks for the kind words!
Chaymae from Omnisend support was wonderfully helpful - patient, kind, and efficient solution!
If there were an award for best support combo — patience, kindness & efficiency — Chaymae would be taking home the gold! 🏅 Thanks for the kind words, we truly appreciate it!
Nice app and great support from Maria!
Great app + great support = happy customers! 🎉 We love that Maria made a difference for you. Thanks for the shoutout!
Great and quick service. Super friendly and knowledgeable support team. Very happy!
Hearing that you’re ‘very happy’ makes us very happy! 😊 Our support team will be thrilled to know they made a difference. Thanks for the kind words!
I've used them all. Omnisend is the winner... So, I wont be that person to name drop the ones I've been through (you all know them by name), instead I will focus on why Omnisend is the one I ended up with. Pricing? Yeah sure. They are far less expensive than a lot of their competition. Especially at scale. But that doesn't mean anything if the value provided also is degraded. Tech? Yup, it's super easy to set up and use. Flows are there with the push of a button, and everything is easy customizable. But that really doesn't mean anything in the long run as well, you can pretty much learn to manage almost anything with time. Where Omnisend SHINES is in their customer support and dedicated team. I had SO many issues in dealing with thing I've never knew about when I started my business journey. Its DMARK, APIs, SPF, Custom Events, DKIM, Domain Reputation... the list never ends... And they been there, helping me through it all. Brainstorming, solving, helping. Being nice, kind and supportive. A couple of days ago, Emna pour her heart and soul into solving an automation-issue, today Maria delivered in solving a Trigger-issue for a flow. We have always worked it out, together! So, unless Omnisend drops the ball, they are 100% stuck with me on my journey because they are too good of a partner to leave behind. I cannot recommend them enough!
Now this is a review that deserves a standing ovation! 👏 We’re beyond thrilled to hear that, after trying them all, Omnisend has earned the top spot on your list. Pricing and tech are important (and we’re glad those hit the mark too!), but what truly makes us smile is knowing that our support team has been there for you every step of the way. And trust us, we have no plans to drop the ball — we’re in this for the long haul! Thanks for such a thoughtful and amazing review. It means the world to us!
Tech support was a mixed bag. The first agent was clearly at the end of their shift and didn’t seem too bothered. But then Johnny 5 stepped in and saved the day! He helped me fix all my DNS issues and was genuinely helpful. Thank you, Johnny 5, for not being a bot! Much appreciated! Michael@MatchesSeeds
Johnny 5 to the rescue! 🚀 We’re sorry your first experience wasn’t quite up to par, but we’re thrilled Johnny stepped in and turned things around. And no worries — he’s 100% human (we checked! 🤖❌). Thanks for the honest feedback, Michael!
At first I wasnt sure to be honest. My response rates were low and I was curious if it was Omnisend or something else. After going through all their materials, I realized I was not set up properly, my email and URL's were not properly verified and so much more. I really like Omnisend as it fully integrates into my store. I can easily set up the work flows I want for reminders, cart abandonment, and much more. I do not really use their email templates as I prefer a simpler style, but they have a ton of templates and I have found everything is easily editable. I tested a couple other solutions and while really this is proably accurately a 4.7 app (as the collective reviews shows, I only have 4 or 5 star choices. As such I am going with the higher number. I definitely recommend to try it and not give up on it.
A 4.7-star app? We’ll take it! (And we’ll work on earning that last 0.3 😉). Jokes aside, we’re thrilled Omnisend is making a real impact for you. Thanks for sticking with it and for the awesome recommendation!
This is what I call customer service at its best, EXCELLENT Support via chat app with Didem. She helped me solve a problem with ease. She explained and guided me through the whole process in no time.
This is exactly what we strive for — helpful, clear, and speedy support! Didem will be so happy to hear she made a difference. Thanks for sharing your experience — we truly appreciate it!
Saleh and the whole team is amazing, couldn't recommend more
Saleh and the team might start walking around like rockstars after this review! 🤩 We’re beyond happy to hear you had such a great experience. Thanks for the high praise — it truly means the world to us!
I did not have access to my account anymore but Mariia was very king, understanding and helpful in my situation. Glad to deal with her
Losing access to an account can be a headache, but we're so glad Mariia was there to turn it into a smooth and stress-free experience! 😊 She’ll be happy to hear your kind words. Thanks for sharing!
maria did nice job helping verifying domain
Short, sweet, and full of appreciation — just like Maria’s support! 😊 Glad she could make the domain verification process a breeze for you. Thanks for sharing your experience!
Had some great support today from Saleh in the online chat helping me through verification and setting up of DNS records - which is way over my technical capabilities! He explained everything very well and managed to get the problem sorted, and I was very grateful and impressed.
DNS records can definitely feel like a puzzle with a few too many pieces, but we're thrilled to hear that Saleh helped make everything click into place! Clear explanations and smooth setups are what we aim for, and it’s great to know you felt supported along the way. Thanks for your kind words — we appreciate you!
Très bonne application pour récuperer les paniers abandonnés et créer des newsletters ! J'aimerai bien qu'elle soit traduite en Française comme axe de progrès
Merci beaucoup ! 🚀 Great to hear that Omnisend is working well for you! We truly appreciate your suggestion about translation and will take it into account. Thanks for your support!
sehr hilfreich und sehr guter support! Vielen Dank!
Vielen Dank! 🎉 Your feedback means a lot to us, and we’re so glad we could help. We’re here anytime you need!
Had amazing support on the chat app from Dilara. Absolutely fantastic and got everything up and running for me without any fuss.
Love to hear it! 🎉 Dilara will be thrilled to know she made the setup smooth and fuss-free for you. Quick, helpful support is what we aim for — if you ever need anything else, you know where to find us!
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