Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,879
chart
#82
All reviews
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March 8, 2024
Worked with Agustin who helped answer my questions even providing screen shots to help me know how to navigate my question. Very good customer service. I hope their email performance is just as good since I haven't started sending emails yet, but I am pretty optimistic!
March 5, 2024
So far, this app has been easy to use and works well. The only problem I had was getting the DKIM to verify with my email. Karine in customer service was very helpful!! In just a couple of minutes my issue was resolved. She was very friendly and knowledgeable!! Thanks Karine!
March 5, 2024
I like the platform and have been using it for a year with all our clients. What I really appreciate is the support. I just needed help once and Beran responded immediately and guided me step by step. I solved the problem in minutes.
March 5, 2024
Beran was very responsive, he always responds in less than 30 minutes and ensures that your problem is resolved as quickly as possible and that you do not need anything else. I am very satisfied with the omnisend support! Thank you Beran !
Sept. 16, 2025
I’ve been using Omnisend for a while now and it’s honestly made my email marketing so much easier. The platform is straightforward, the automations save me a lot of time, and the reports are clear without being complicated. Overall, it just does what I need without any extra fuss. And I have to say, working with Gavin has been a big plus — he’s always patient, quick to respond, and super easy to talk to.
Thank you for sharing your experience. It’s great to hear that Omnisend is delivering the clarity and time savings you need, and that Gavin’s support has made a difference. We’re committed to building tools that are powerful, practical, and backed by great people. Excited to keep supporting your success.
Feb. 28, 2024
Baraths response was quick and made my issue go away swiftly so i can start seeing what this platform has to offer
Feb. 27, 2024
Feb. 27, 2024
Beran helped me out massively with my segmentation. Superb service! He recorded a loom video showing me how and quickly resolved my challenge!
Feb. 26, 2024
Maria was awesome!! she was able to resolve my problem in just a matter of mins which made my day smoother. I appreciate you Maria
Feb. 23, 2024
Beran was super helpful. Very responsive, patient and clear in his instructions. I got the issue fixed easily.
Feb. 22, 2024
Tenemos omnisend hace 3 meses aproximadamente y ha sido una experiencia agradable, mas facil de manejar que otras api. Todo ha ido muy bien, pueden mejorar en algunas opciones adicionales en el momento de crear los correos electrónicos pero por el momento para nosotros es suficiente. La atención al cliente es excelente, siempre hay alguien alli llevando el caso y buscando la forma de brindar una respuesta o solución. Gracias a Karine, Stefan y Agustin por su atención oportuna y eficaz.
Feb. 22, 2024
Fantastic real help assistance by Kayque! I thought there was no way to solve the DNS records issue i was having, as i had entered all the dns records, however he found one error and my emails were back up and running within 10 minutes
Feb. 22, 2024
We're really happy with Omnisend's email marketing app for Shopify. It's made a big difference for us. Special thanks to Danielle Heck for her caring and super-professional one-on-one guidance. Her support has been spot on, helping us navigate through everything. We're really pleased with the outcomes and learning how to use the app has genuinely helped us get better at reengaging inactive customers. Cheers to Omnisend for boosting our email marketing efforts!
Feb. 20, 2024
Just switched from Klaviyo and so glad I did. Omnisend is amazing and works very well with Shopify.
Feb. 19, 2024
Dilara was amazing she made navigating a complicated system and absolute breeze
Feb. 16, 2024
I am extremely impressed with Omnisend, even though I'm a website designer I have no experience with Shopify, so this is my first Shopify store. I was really dreading the back-end stuff like email automations, but setting up Omnisend was sooo easy! It took me literally less than an hour to configure and design every workflow and automation emails, which look amazing! I also had a positive experience with the support team member called Kayque, I used the live chat at like 1 am and was given advice within 5 mins. He also checked up on me the next day to make sure I was good, which is probably the first time that has happened with any service. So overall super impressed with Omnisend, and I'm very comfortable with interface already, looking forward to growing my business with Omnisend.
Nov. 28, 2024
very satisfied by Mariia's help who solved all my problems
Thanks for the great review! 😊 Mariia will be thrilled to hear she’s officially the problem-solving champion! 🏆 We’re so glad everything’s sorted out—feel free to reach out if anything else pops up!
Feb. 15, 2024
Karine helped us troubleshoot our first campaign, even provided step to step instruction on how to fix discount block, very quick response. Augstin helped in another shift for email campaign testing and finalizing. Very helpful team, both are fast and helped us in details to solve the issues. Thank you!